9 故障排除指南

9.1Samsung 客户服务中心联系之前的要求

9.1.1检测产品

致电三星客服中心前,请按照以下说明检测您的产品。如果问题依然存在,请联系三星客服中心。

使用产品检测功能检查您的产品是否正常工作。

如果关闭屏幕电源后电源指示灯仍然闪烁,即使本产品已正确连接到 PC 时也是如此,请执行自诊断 测试。

1

2

3

4

关闭 PC 和产品的电源。

拔下本产品的缆线。

打开本产品电源。

如果显示 检测信号线 消息,表示本产品正常工作。

如果屏幕仍然无图像,请检查 PC 系统、视频控制器和缆线。

9.1.2检查分辨率和刷新频率

对于超过支持分辨率的模式 (请参阅“10.3标准信号模式表),非最佳模式 消息会短暂显示。

9.1.3 检查以下各项。

 

安装问题 (PC 模式)

 

 

 

屏幕不断启动和关闭。

 

检查产品与 PC 之间缆线的连接情况,确保连接

 

 

是安全的。(请参阅“3.3连接及使用 PC”

 

 

 

 

 

 

 

屏幕问题

 

 

 

电源 LED 不亮。屏幕无法切换。

 

检查是否已正确连接电源线 (请参阅“3.3连接及

 

 

使用 PC”

 

 

 

显示检测信号线消息。

 

检查是否已正确连接本产品的缆线。(请参阅

 

 

“3.3连接及使用 PC”

 

 

 

 

 

检查与产品连接的设备是否通电。

 

 

 

非最佳模式

 

如果来自显示卡的信号超过本产品的最高分辨率

 

 

或频率,则会显示此消息。

 

 

 

 

 

根据标准信号模式表(第 70 页)更改最高分

 

 

辨率和频率以满足产品性能。

 

 

 

9 故障排除指南 65

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Samsung LS23A700DS/EN, LS23A700DS/ZA, LS23A700DSL/EN manual 与 Samsung 客户服务中心联系之前的要求, 1 检测产品, 2 检查分辨率和刷新频率, 3 检查以下各项。

LS23A700DS/EN, LS23A700DSL/EN, LS23A700DS/ZA specifications

The Samsung LS23A700DSL/EN and LS23A700DS/EN are advanced 23-inch monitors designed to provide an exceptional viewing experience for both professionals and casual users. With their sleek designs and innovative features, these monitors deliver superb image quality and enhance productivity.

One of the main features of these monitors is their QHD resolution of 2560 x 1440 pixels, which offers four times the resolution of Full HD. This high pixel density enables users to see finer details and sharper images, making it perfect for graphic design, video editing, and gaming. The monitors also employ IPS (In-Plane Switching) technology, which ensures wide viewing angles of up to 178 degrees. This means that colors remain consistent and accurate, regardless of the viewer's position, making them excellent choices for collaborative work.

The Samsung LS23A700 series incorporates HDR10 (High Dynamic Range) support, which allows for a broader spectrum of colors and contrasts. This feature enhances the overall visual quality, making bright areas more luminous and dark areas richer in detail. For users who enjoy gaming, the monitors come with a low input lag and a fast response time, ensuring that fast-moving scenes are rendered smoothly without blurring.

In terms of connectivity, both models are equipped with multiple ports, including HDMI, DisplayPort, and USB-C. The USB-C connectivity is particularly beneficial as it allows for data transfer, video output, and charging devices with a single cable, greatly reducing cable clutter. This monitor also features Samsung's Adaptive Picture technology, which automatically optimizes the visual settings based on the surrounding environment, ensuring that the display is always at its best.

Ergonomics is another key aspect of the LS23A700DSL/EN and LS23A700DS/EN designs. They offer height, tilt, and swivel adjustments, allowing users to find their ideal viewing position for comfort during long work sessions. Additionally, an Eye Saver Mode reduces blue light emissions, which can help decrease eye strain during extended use.

Overall, the Samsung LS23A700DSL/EN and LS23A700DS/EN monitors blend cutting-edge technology with user-friendly features, making them suitable for various applications, from professional tasks to everyday use.