Before Requesting Service | Samsung LS19A350BS/ZN, LS27A550HS/ZN

5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A blank screen appears / I cannot turn the product on

	Is the power cord connected properly?	Check the connection status of the power cord.

		(Connected using the D-sub cable)
		Check the cable connecting the PC and the product.
	Is the <Check Signal Cable> message displayed on the	(Connected using the DVI cable)
	screen?	If the message appears on the screen even if the cable is
		If the message appears on the screen even if the cable is
		properly connected, recheck the input signal by pressing the [
		] button of the product.

		This occurs when the signal from the graphics card exceeds
	Is the <Not Optimum Mode> message displayed on the	the maximum resolution or the maximum frequency of the
	Is the <Not Optimum Mode> message displayed on the	product.
	screen?	product.
	screen?	In this case, set up the appropriate resolution and the fre-

		quency for the product.

		1. This occurs when the power saving function is running.
		If you click the mouse or press any key, the screen will be
	Is a blank screen displayed and does the power LED blink at	turned on.
	a 1 second interval?	2. If the “Check Signal Cable” condition persists for more than
		five minutes, Lossless mode will be activated.In Lossless
		mode, the backlight of the monitor will turn off.

		If you connect the DVI cable when the PC has booted up or if
		you reconnect the DVI cable after disconnecting the cable
	Did you connect with a DVI cable?	while using a PC, the screen may not be displayed because
		some graphics cards do not output the video signal.
		In this case, reboot the PC while the DVI cable is connected.

		Blank spaces on the screen are not caused by the monitor.
		The cause of the problem is the PC or graphics card, and can
		be fixed by adjusting the screen size in the HDMI or DVI
	Blank spaces are found at the top and bottom of the screen	option of the graphics card settings menu.
	when an [HDMI] or [HDMI-DVI] cable is connected to the	If the graphics card settings menu has no option to adjust the
	monitor and PC.	screen size, update the graphics card driver to the latest ver-
		sion.
		(Please contact the graphics card or computer manufacturer
		for details on how to adjust the screen settings.)

THE IMAGE IS TOO LIGHT OR TOO DARK.

Adjust the <Brightness> and <Contrast>. (Refer to the <Brightness>, <Contrast>)

The display brightness can differ according to the mode set for < Angle>.

If < Bright> is set to <Dynamic Contrast>, the display brightness can differ according to the input signal.

The on screen adjustment menu (OSD) does not appear.

Did you cancel the screen adjustment?

Check if the OSD Adjustment Lock function is set to Off.

5-2	Troubleshooting

LS27A350HS/CI, LS19A350BS/ZN, LS27A550HS/EN, LS23A350HS/NG, LS27A550HS/SM specifications

The Samsung LS24A350HS/EN, LS23A350HS/EN, and LS22A350HS/EN monitors represent a remarkable combination of sleek design, vibrant display technology, and user-friendly features, making them suitable for both home and professional environments. These models are part of Samsung's A350 series, designed to cater to diverse computing needs while enhancing the overall viewing experience.

One of the standout features of these monitors is their high-quality LED backlight technology, which delivers bright and vivid colors. This results in an impressive brightness level and contrast ratio, ensuring that images appear crisp and clear, even in well-lit environments. The Full HD resolution of 1920 x 1080 pixels ensures that users experience stunning visuals, whether for gaming, watching movies, or engaging in productivity tasks.

Screen size is variable across the models, with the LS24A350HS being 24 inches, the LS23A350HS at 23 inches, and the LS22A350HS measuring 22 inches. This range allows users to select a monitor that perfectly fits their space and requirements. The slim bezels of these models provide a modern aesthetic, maximizing screen space and creating a more immersive viewing experience.

Samsung has incorporated advanced technologies such as Magic Eco and Magic Angle, which significantly enhance usability. Magic Eco helps to reduce power consumption, making these monitors energy efficient and environmentally friendly. Magic Angle allows users to enjoy consistent picture quality from various viewing positions, ensuring that users do not compromise on visual enjoyment regardless of where they sit.

Additionally, these monitors come with a range of connectivity options including VGA and DVI ports, making it easy to connect to various devices. The ergonomic design features an adjustable stand that allows for tilt adjustments, accommodating user preferences for enhanced viewing comfort.

The Samsung A350 series monitors also boast a quick response time, reducing blurring and providing smoother motion during fast-paced activities such as gaming or action movies. With Samsung's commitment to quality and innovation, the LS24A350HS/EN, LS23A350HS/EN, and LS22A350HS/EN models are truly exceptional choices for users seeking performance and versatility in their display solutions.