Before calling for service, check the information in this section to see if you can remedy any problems yourself. If you do need assistance, please call the phone number on the Information section or contact your dealer.
No images on the screen. I cannot turn on the monitor.
The screen shows strange colors or just black and white.
Check List
Is the power cord connected properly?
If the power is on, reboot the computer to see the initial screen(the login screen), which can be seen.
There is no image on the screen.
Is the power indicator on the monitor blinking at 1 second intervals?
Is the screen displaying only one color as if looking at the screen through a cellophane paper?
Have the screen colors become strange after running a program or due to a crash between applications?
Check the power cord connection and supply.
If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000) and then change the frequency of the video card.
(Refer to Preset Timing Modes)
Note : If the initial screen (the login screen) does not appear, contact the Service Center or your dealer.
The monitor is in PowerSaver mode.
press any key on the keyboard to activate the monitor and restore the image on the screen.
Check the signal cable connection. Make sure the video card is fully inserted in it's slot.
Reboot the computer.
The screen suddenly has become unbalanced.
Has the video card been set properly?
Have you adjusted the resolution or frequency to the monitor?
Set the video card by referring to the video card manual.
Adjust the resolution and frequency at the video card.
(Refer to Preset Timing Modes).