Manuals / Samsung / Computer Equipment / Computer Monitor

Samsung LU28E590DS/XV, LU24E590DS/EN, LU28E590DS/EN, LU28E590DS/CI, LU24E590DS/CI manual Screen issue

Models: LU28E590DS/XV LU28E590DS/CI LU24E590DS/EN LU24E590DS/CI LU28E590DSR/CH LU28E590DS/EN LU24E590DS/CH

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9Troubleshooting Guide

Screen issue

Issues

Solutions

 

 

The power LED is off. The screen will not switch

Check that the power cable is connected

on.

properly.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

The message Check Signal Cable appears.

Check that the cable is properly connected to the

 

product.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

 

Check that the device connected to the product is

 

powered on.

 

 

Not Optimum Mode is displayed.

This message appears when the signal from the

 

graphics card exceeds the maximum resolution or

 

frequency for the product.

 

 

 

Change the maximum resolution and frequency to

 

suit the product performance, referring to

 

Standard Signal Mode Table (page 92).

 

 

The images on the screen look distorted.

Check the cable connection to the product.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

The screen appears unstable and shaky.

Check that the resolution and frequency for the

 

PC are within the range of resolution and

There are shadows or ghost images left on the

frequency compatible with the product.

screen.

Next, if required, change the settings, referring to

 

 

Standard Signal Mode Table (page 92) in this

 

manual and the Information menu on the

 

product.

 

 

The screen is too bright. The screen is too dark.

Adjust Brightness (page 38) and

 

Contrast (page 39).

 

 

Screen color is inconsistent.

Change the Color settings.

 

(Refer to "3.5 Color")

 

 

The colors on the screen have a shadow and are

Change the Color settings.

distorted.

(Refer to "3.5 Color")

 

 

 

White does not really look white.

Change the Color settings.

 

(Refer to "3.5 Color")

 

 

There is no image on the screen and the power

The product is operating in power-saving mode.

LED blinks every 0.5 to 1 second.

 

Press any key on the keyboard or move the

 

 

mouse to return to normal operating mode.

 

 

9 Troubleshooting Guide 86

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Samsung LU28E590DS/XV, LU24E590DS/EN, LU28E590DS/EN, LU28E590DS/CI, LU24E590DS/CI, LU28E590DSR/CH, LU24E590DS/CH Screen issue
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LU28E590DS/XV, LU28E590DS/CI, LU24E590DS/EN, LU24E590DS/CI, LU28E590DSR/CH specifications

The Samsung LU28E590DS/EN and LU24E590DS/EN are cutting-edge monitors designed to cater to the needs of both professionals and casual users. With impressive specifications and a sleek design, these monitors are a great addition to any workspace or entertainment setup.

The LU28E590DS/EN features a 28-inch UHD resolution of 3840 x 2160, providing four times the pixels of Full HD. This ensures that visuals are sharp and detailed, making it an ideal choice for graphic designers, video editors, and gamers who demand high-quality imagery. The LU24E590DS/EN, on the other hand, offers a slightly smaller 24-inch display while still maintaining excellent performance and visuals, making it suitable for users with limited desk space.

One of the standout features of both models is their impressive color accuracy, with support for 1 billion colors thanks to the advanced Samsung PLS panel technology. This allows users to experience vibrant and lifelike colors, enhancing their viewing experience, whether it be for professional work or leisure activities.

The monitors also boast a rapid 4ms response time, ensuring smooth motion during video playback and fast-paced gaming. With a refresh rate of 60Hz, users can enjoy fluid graphics without the distraction of blurring or ghosting. Furthermore, the monitors support AMD FreeSync technology, which synchronizes the refresh rate of the monitor with compatible graphics cards, providing a tear-free gaming experience.

In terms of connectivity, the LU28E590DS/EN and LU24E590DS/EN cater to various needs. They come equipped with HDMI and DisplayPort inputs, allowing users to connect multiple devices such as PCs, gaming consoles, and laptops effortlessly. The integrated Picture-in-Picture (PiP) feature allows users to multitask by viewing content from two different sources simultaneously.

Both models are designed with user comfort in mind, featuring brightness levels of 370cd/m² and an incredible contrast ratio of 1000:1, which enhances image depth and clarity. The monitors are also flicker-free and have a blue light reduction feature, helping to reduce eye strain during extended usage.

Overall, the Samsung LU28E590DS/EN and LU24E590DS/EN monitors stand out for their superior display quality, versatile connectivity options, and user-friendly features. They are an excellent choice for anyone looking to enhance their computing experience, whether for work or play. With a blend of technology, performance, and sleek design, these monitors are well-equipped to handle the demands of modern users.