S
OLVING
P
ROBLEMS

6.19

6
Common Windows Problems
Note: Refer to Microsoft Windows 9x, Me, 2000, NT 4.0 or XP User’s Guide that came
with your PC for further information on Windows error messages.
Problem Possible Cause and Solution
“File in Use” message
appears during
installation.
Exit all software applications. Remove all software from
the
StartUp Group
, then restart Windows. Reinstall the
printer software.
“Error Writing to LPTx”
message appears.
• Ensure that the cables are connected correctly and the
printer is on.
• If bi-directional communication is not turned on in the
driver, it will also cause this message.
“General Protection
Fault”, “Exception OE”,
“Spool32”, or “Illegal
Operation” messages
appear.
Close all other applications, reboot Windows, and try
printing again.