S
OLVING
P
ROBLEMS

6.2

Troubleshooting Checklist
If the printer is not working properly, consult the following
checklist. If the printer does not pass a step, follow the
corresponding troubleshooting suggestions.
Check Solution
Check the power cord
and the power switch.
Check the power source by plugging into another
outlet.
Make sure that the
On
Line/Error
LED is on.
In the Ready mode, the
On Line/Error
LED lights
green. If the
On Line/Error
LED lights red or blinks,
go to “Troubleshooting Error Messages” on page 6.18.
Press and hold the
Cancel
button to print a
demo page.
• If a demo page does not print, check the paper
supply in the input tray.
• If the paper jams in the printer, go to “Clearing Paper
Jams” on page 6.7.
Check the demo page to
see if it is printed
correctly.
If there is a print quality problem, go to “Solving Print
Quality Problems” on page 6.12.
Print a short document
from a software
application to verify that
the computer and printer
are connected and are
communicating correctly.
• If the page does not print, check the cable connection
between the printer and the computer.
• Check the print queue or print spooler to see if the
printer has been paused.
• Check the software application to ensure you are
using the proper printer driver and communication
port. If the page is interrupted during printing, go to
��Solving General Printing Problems” on page 6.3.
If completing the
checklist does not
resolve the printer
problem, check the
following troubleshooting
sections.
• “Solving General Printing Problems” on page 6.3.
• “Troubleshooting Error Messages” on page 6.18.
• “Common Windows Problems” on page 6.19.
• “Common Linux Problems” on page 6.20.