Getting Help, Reaching Sprint Customer Service | Samsung MM-A880

Getting Help

Visit www.sprintpcs.com

You can go online to:

⬤Access your account information

⬤Check your minutes used (depending on your Sprint PCS Service Plan)

⬤View and pay your bill

⬤Make your life easier by enrolling in Online Invoicing and Automatic Payment

⬤Purchase accessories

⬤Shop for the latest Sprint PCS Phones

⬤View available Sprint PCS Service Plans and options

⬤Learn more about Sprint PCS Vision and other great products like Sprint PCS Picture MailSM, games, ringers, screen savers, and more

Reaching Sprint Customer Service

You can reach Sprint Customer Service many different ways:

⬤Dial on your Sprint PCS Phone

⬤Sign on to your account at www.sprintpcs.com

⬤Call us toll-free at 1-888-211-4727(Consumer customers) or 1-888-788-4727(Business customers)

⬤Write to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742

Setting Up Service

Section 1A: Setting Up Service

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Samsung MM-A880 manual Getting Help, Reaching Sprint Customer Service

Contents

Sprint PCS Service YE04.05LMa880050505D6 Table of Contents 2B. Controlling Your Phone’s Settings 2C. Setting Your Phone’s Security 2E. Navigating Through Menus 2H. Using the Phone’s Scheduler and Tools 2J. Using the Built-in Camera and Camcorder Sprint PCS Service Features 3B. Sprint PCS VisionSM 231 Index Page Welcome and thank you for choosing Sprint Welcome to Sprint Introduction Getting Started Page Setting Up Service Setting Up Service Determining if Your Phone is Already Activated Getting Started With Sprint PCS ServiceUnlocking Your Phone To unlock your phone, follow these easy steps To set up your voicemail Setting Up Your Voicemail Sprint PCS Account Passwords Account Password Voicemail PasswordSprint PCS Vision Password Getting Help Reaching Sprint Customer Service Receiving Automated Invoicing Information To access automated invoicing informationSprint PCS Directory Assistance To call Sprint PCS Directory Assistance To access Sprint PCS Operator Services Sprint PCS Operator ServicesPage Your Sprint PCS Phone Page Your Sprint PCS Phone The Basics Your Sprint PCS Phone The Basics Front View of Your Phone Key Functions Your Sprint PCS Phone The Basics Phone Basics Viewing the Display Screen Phone Basics Your Sprint PCS Phone The Basics Phone Basics Features of Your Sprint PCS Phone Phone Basics Turning Your Phone On Turning Your Phone On and OffTurning Your Phone Off To turn your phone on Battery Capacity Using Your Phone’s Battery and Charger To install the Li-Ion battery Installing the Battery To remove your battery Removing the Battery Charging the Battery Settings , Phone Info , and Phone Number Using the ChargerDisplaying Your Phone Number To use the travel charger provided with your phone To make a call using your keypad Making and Answering CallsMaking Calls Dialing Options To answer an incoming call Answering Calls To disconnect a call when you are finished Answering a Roam Call With Call Guard EnabledMissed Call Notification Ending a Call To display a Missed Call entry from standby mode Calling Emergency NumbersIn-Call Options End-of-Call Options Saving a Phone Number To save a number from standby modeSelect New Entry or Existing Entry and press Home, Work, Pager, or Others and press To find a phone number Finding a Phone Number Dialing and Saving Phone Numbers With Pauses 2sec PauseTo dial or save phone numbers with pauses To set up abbreviated dialing Abbreviated DialingSave Making an Abbreviated Dial Call Dialing From ContactsTo make a call To dial directly from a Contacts entry Using One-Touch/Two-Touch Speed Dialing To use One-Touch Dialing for Speed Dial locationsTo use Two-Touch Dialing for Speed Dial locations To make a call using Plus Code Dialing Using Plus + Code Dialing Selecting a Character Input Mode To change the character input modeEntering Text To enter text using T9 Entering Characters Using T9 Text Input To enter characters by tapping the keypad Entering Characters by Tapping the Keypad To enter numbers To enter symbols To enter preset messages To enter emoticonsTo enter recent messages Page Controlling Your Phone’s Settings Controlling Your Phone’s Settings Ringer Types Sound Settings To select a ringer type for voice calls Selecting Ringer Types for Voice Calls Select Ringer Type Selecting Ringer Types for MessagesSelect Voicemail , Text Message , or Picture Mail To select a ringer type for messages Selecting Ringer Types for Schedule Selecting a Roam RingerSelect Ringer Type Select Roam Ringer Select Key Tone Level Selecting a Key ToneSelect Tone Length To select a tone level To adjust your phone’s volume settings Adjusting the Phone’s Volume Settings Alert Notification To enable or disable alert soundsSilence All To activate Silence All Display Settings Changing the Text GreetingTo display or change your greeting Changing the Backlight Time Length Select Main Display , Keypad , or Pwr Save ModeChanging the Screen Saver Select Screen Saver Select Preset Images, Downloads, My Pictures, or Setting the Foreground ImageChanging the Phone’s Menu Style Select Set Foreground Font Size Dialing FontSelect Dialing Font To change the dialing font size To change the dialing color Color To enable your phone’s Location feature Location Settings Setting Message Alerts Messaging SettingsTo hear an alert when you receive a new message Select Message Alert Adding a Customized Signature Deleting Old MessagesSelect Edit Signature To add a customized signature to each sent message Managing Preset Messages To edit or delete a canned messageTo add a new canned message Airplane Mode Select Airplane ModeTo set your phone to Airplane Mode TTY Use With Sprint PCS Service To turn TTY Mode on or offSelect TTY Options Emergency Calling Phone Setup Options Launch PadTo assign your shortcut key Auto Answer Mode Call Answer ModeTo set call answer mode To set Auto Answer mode Display Language Select Auto AnswerTo assign a language for the phone’s display Controlling Your Phone’s Settings Setting Your Phone’s Security Setting Your Phone’s Security Using Your Phone’s Lock Feature Accessing the Security MenuTo access the Security menu Locking Your Phone Unlocking Your Phone Calling in Lock ModeChanging the Lock Code Select Change Lock Lock Pic/Video Accessing the Pic/Video Menu in Lock ModeLocking Pic/Video Select Lock Pic/Video Locking Voice Services Lock ServicesSelect Lock Services Locking PCS Vision To add or replace a special number Using Special Numbers Erasing Contacts Select Erase ContactsTo erase all the names and phone numbers in your Contacts Erasing Downloads Select Erase DownloadsTo erase all downloads Erase Pictures and Video Select Erase Pic/VideoTo erase all pictures and videos Reset Picture & Video Account Resetting Your PhoneSelect Reset Phone Select Reset Pic/Video Account Enabling and Disabling Sprint PCS Vision Services Security Features for Sprint PCS VisionSMTo disable Sprint PCS Vision services Select Sprint PCS Vision To enable Sprint PCS Vision services Controlling Your Roaming Experience Controlling Your Roaming Experience Understanding Roaming Recognizing the Roaming Icon on the Display ScreenRoaming on Other Digital Networks To check your voicemail while roaming Checking for Voicemail Messages While Roaming Setting Your Phone’s Roam Mode Set ModeTo set your phone’s roam mode To turn Call Guard on or off Controlling Roaming Charges Using Call Guard To answer incoming roaming calls with Call Guard on To place roaming calls with Call Guard on Navigating Through Menus Menu Navigation Menu Structure Viewing the MenusNavigating Through Menus Menu Navigation Menu StructureSelecting Menu Items To return to standby mode Menu DiagramViewing the Menus Backing Up Within a Menu Navigating Through Menus Menus Messaging Menus Tools Media Player 100 Navigating Through Menus Navigating Through Menus 101 102 Navigating Through Menus Navigating Through Menus 103 104 Navigating Through Menus Navigating Through Menus 105 106 Navigating Through Menus Navigating Through Menus 107 Downloads 108 Navigating Through Menus Navigating Through Menus 109 InUse Menu 110 Navigating Through Menus Managing Call History 111 Managing Call History Viewing History To view a Call History entry112 Managing Call History Managing Call History 113 Call History Options Making a Call From Call History To place a call from Call History114 Managing Call History Saving a Phone Number From Call History To save a phone number from Call HistoryManaging Call History 115 Prepending a Phone Number From Call History To prepend a phone number from Call History116 Managing Call History Select Erase or Erase All Erasing Call HistoryTo erase Call History Managing Call History 117 118 Managing Call History Using Contacts 119 Using Contacts Adding a New Contacts Entry 120 Using ContactsSelect Add New Entry To add a new entry Using Contacts 121 Assigning a Group EntryAssigning a Contact to a Group Finding Contact Entries 122 Using ContactsFinding Names To find Contact entries by name Finding Speed Dial Numbers Using Contacts 123Finding Group Entries Select Speed Dial #s Contact Entry Options 124 Using Contacts Adding a Phone Number to a Contact Entry Using Contacts 125Editing a Contact Entry’s Phone Number To add a phone number to an entry 126 Using Contacts Assigning Speed Dial NumbersTo assign a Speed Dial number to a new phone number Using Contacts 127 Editing a Contact EntryTo make changes to an entry Selecting a Ringer Type for an Entry 128 Using ContactsDownloaded, or My Videos and press To select a ringer type for an entry Select Account Info , Customer Service , or Dir Assist Dialing Sprint PCS ServicesTo dial a service from your Contacts To dial a service from standby mode using your keypad 130 Using Contacts Using the Phone’s Scheduler and Tools 131 Using the Phone’s Scheduler and Tools Using the Phone’s Scheduler and Tools Using Your Phone’s SchedulerAdding an Event to the Scheduler To add an event Using the Phone’s Scheduler and Tools 133 Event Alert Menu Event AlertsViewing Events To view your scheduled events To access the today menu Using the Phone’s Scheduler and Tools 135Going to Today’s Calendar Menu Adding a New Task Adding a New CountdownNext Erasing a Day’s Events Using the Phone’s Scheduler and Tools 137Options To erase a day’s scheduled events Select Alarm Clock Using Your Phone’s Alarm ClockAlarm #3 To use the alarm clock Using the Phone’s Scheduler and Tools 139 Using Your Phone’s Memo PadTo compose a memo To read a saved memo To delete saved memos Using the Phone’s Scheduler and Tools 141 Using Your Phone’s ToolsManaging Voice Memos Recording Voice Memos Reviewing and Erasing Memos To record a conversation during a phone callTo play the voice memos you have recorded Using the Phone’s Scheduler and Tools 143 To erase an individual memoTo erase all voice memos To use the task list Using the Task List World Time Using the Phone’s Scheduler and Tools 145Viewing a Saved Task Deleting a Task Using the Calculator Equals =To use the calculator Using the Phone’s Scheduler and Tools 147 To set up a new countdownCountdown To view a countdown Using the Phone’s Scheduler and Tools Using Your Phone’s Voice Services 149 Using Your Phone’s Voice Services 150 New Features Using Your Phone’s Voice Services 151 Using Voice-Activated Dialing To activate voice recognition152 To access voice launch Select Voice Service Select Voice LaunchUsing Your Phone’s Voice Services 153 Voice Launch To place a call using Call Name or # Using Call Name or #Calling Contacts Entries 154 Calling Phone Numbers Digit Dialing Using Your Phone’s Voice Services 155Adapting Digit Dial Calling Nicknames Select Voice Service Select Digit Dialing To adapt Digit Dial to your voice156 Yes Using Your Phone’s Voice Services 157 Using Choice Lists Resetting Digit Dial Adaptation158 To enable or disable choice lists for Digit Dial Select Voice Service Select Choice ListsUsing Your Phone’s Voice Services 159 Enabling/Disabling Choice Lists Using Send Text Name To launch a text message160 Using Go To App Using Lookup NameUsing Your Phone’s Voice Services 161 To use Lookup Name Using Check Item To see and hear status information162 Coverage Using Your Phone’s Voice Services 163 164 Using the Built-in Camera and Camcorder 165 Using the Built-in Camera and Camcorder Using the Built-in Camera and Camcorder Taking PicturesTo take a picture with the phone open To take a picture with the phone closed Using the Built-in Camera and Camcorder 167 Creating Your Sprint PCS Picture Mail Password To create your Sprint PCS Picture Mail passwordSelect Online Albums Camera Mode Options Settings to select Resolution, Quality, Shutter SoundUsing the Built-in Camera and Camcorder 169 Setting the Flash Setting Picture ModeSetting the Self-Timer Wide Screen or Full Screen and press To cancel the Self-Timer after it has started Using the Built-in Camera and Camcorder 171Fun Frames Color Tones To access fun frames To access color tones Using the ZoomUsing the Built-in Camera and Camcorder 173 To use the zoom Selecting Camera Settings To select your camera settingsNormal, or Economy Camera Folder Storing PicturesSaved to Phone see Select Picture & Video Select My Pictures Camera Folder Options Using the Built-in Camera and Camcorder 177 Saved to Phone FolderTo save a picture to the Saved to Phone folder To view pictures stored in the Saved to Phone folder Saved to Phone Folder Options Ordering Prints Using the Built-in Camera and Camcorder 179Prints at Retail Select In Camera or New Picture and press Prints by Mail Using the Built-in Camera and Camcorder 181 Printing Pictures Using PictBridgePrinting From Your Phone Select Picture & Video Select PictBridge Print Using the Built-in Camera and Camcorder Using the Built-in Camera and Camcorder 183 Recording VideosTo record a video Video Mode Options Setting the Movie Light Using the Built-in Camera and Camcorder 185To set the movie light Select Color Tones To select your control settings Using the ZoomUsing the Built-in Camera and Camcorder 187 Controls To select your camcorder settings Selecting Video Settings Storing Videos Using the Built-in Camera and Camcorder 189Camcorder Folder Camcorder see below Saved to Phone see Camcorder Folder Options To save a video clip to the Saved to Phone folder Using the Built-in Camera and Camcorder 191 Sending Sprint PCS Picture MailSM Sending Pictures or Videos From the In Camera FolderSelect Picture & Video Select My Pictures or My Videos Using the Built-in Camera and Camcorder 193 Sending Pictures From Messaging Select Send MessageTo send pictures from the Messaging menu To access the Sprint PCS Picture Mail Web site Using the Sprint PCS Picture Mail Web SiteUsing the Built-in Camera and Camcorder 195 Managing Sprint PCS Picture Mail To view your online pictures from your phone Managing Online Pictures and Videos From Your Phone Uploading Pictures or Videos Using the Built-in Camera and Camcorder 197Select Picture & Video Select Online Albums To upload pictures or Videos Downloading Your Online Pictures Using Your Phone’s Built-in Media Player 199 Using Your Phone’s Built-in Media Player Your Multimedia Channel Options Using Your Phone’s Built-in Media Player To access your media player and Channel Listings Accessing Your Media Players Channel ListingsUsing Your Phone’s Built-in Media Player 201 Select Media Player To select and play a media clip Playing a Video or Audio Clip How am I charged for Multimedia Service? Multimedia FAQsUsing Your Phone’s Built-in Media Player 203 Sprint PCS Vision Plan Any plan other than a Sprint PCS Vision Plan SprintTV Vision Plan Using Your Phone’s Built-in Media Player 205 Are the videos that Im viewing live videos? Channel 07, just press the 7 key Using Your Phone’s Built-in Media Player 207 208 Sprint PCS Service Features 210 Sprint PCS Service Features The Basics 211 Sprint PCS Service Features The Basics Using Voicemail Setting Up Your VoicemailSprint PCS Service Features The Basics Voicemail Notification Sprint PCS Service Features The Basics 213New Voicemail Message Alerts To call your voicemail Using One-Touch Message Access Using the Menu Keys on Your Phone to Access Your MessagesRetrieving Your Voicemail Messages Voicemail Button Guide Sprint PCS Service Features The Basics 215 Setting Up Group Distribution Lists Using Expert ModeTo turn Expert Mode on or off Voicemail Options Sprint PCS Callback Sprint PCS Service Features The Basics 217Voicemail-to-Voicemail Message Voicemail-to-Voicemail Message Reply Voicemail-to-Voicemail Message Forwarding Voicemail-to-Voicemail Receipt RequestContinue Recording Clearing the Message Icon Sprint PCS Service Features The Basics 219Extended Absence Greeting Select Clear Envelope Voicemail Menu Key Sprint PCS Service Features The Basics 221 Using SMS Text Messaging Composing SMS Text MessagesTo compose an SMS Text message Accessing SMS Text Messages Sprint PCS Service Features The Basics 223To read an SMS Text message To reply to an SMS Text message Select Preset Messages Using Preset Canned MessagesSprint PCS Service Features The Basics 225 Edit Using Caller ID Sprint PCS Service Features The Basics 227 To switch back to the first callerResponding to Call Waiting To respond to an incoming call while you’re on a call To make a Three-Way Call Making a Three-Way Call Sprint PCS Service Features The Basics 229 Using Call ForwardingTo activate Call Forwarding To deactivate Call Forwarding To view missed events Missed Events Sprint PCS Vision 231 Sprint PCS VisionSM 232 Sprint PCS Vision Sprint PCS Vision Applications Getting Started With Sprint PCS Vision Your User NameSprint PCS Vision 233 Finding Your User Name Settings menu Menu Settings Phone Info Phone NumberTo find your User Name 234 Sprint PCS Vision Sprint PCS Vision Home Launching a Sprint PCS Vision ConnectionTo launch a Sprint PCS Vision connection Sprint PCS Vision 235 To change your Net Guard settings Net Guard236 Sprint PCS Vision Sprint PCS Vision 237 Sprint PCS Vision Connection Status and Indicators Navigating the Web SoftkeysScrolling Going Back Selecting Sprint PCS Messaging Accessing MessagingMessage Types Going Home Accessing Sprint PCS Mail To access Sprint PCS Mail from your phoneSprint PCS Vision 241 To access email providers from your Sprint PCS Vision Phone Accessing Additional Email ProvidersMessaging 242 Sprint PCS Vision Accessing Instant Messaging Messaging Select Instant MessagingSprint PCS Vision 243 Accessing Wireless Chatrooms To access a chatroom from the browser244 Sprint PCS Vision Accessing the Download Menus Downloading Premium Services ContentTo access the Sprint PCS Vision download menus Downloads Select Games , Ringers , Screen Savers Downloading an Item Selecting an Item to DownloadTo download a selected item 246 Sprint PCS Vision Sprint PCS Vision 247 Using My Content Manager To access My Content Manager Downloads Select My Content ManagerTo download purchased content from My Content Manager Games, Ringers, Screen Savers, and Applications, see Web Using the Browser MenuExploring the Web Sprint PCS Vision 249 Opening the Browser Menu To open the browser menu250 Sprint PCS Vision 251 Creating a Bookmark Accessing a BookmarkSelect Mark this Select View Bookmarks Going to a Specific Web site Deleting a BookmarkTo delete a bookmark Sprint PCS Vision 253 Reloading a Web Restarting the Web BrowserSelect Restart Browser Sprint PCS Vision FAQs When is my data connection active?Sprint PCS Vision 255 When is my data connection dormant? Can I sign out of data services?256 Sprint PCS Vision Sprint PCS Voice Command 257 Sprint PCS Voice CommandSM Getting Started With Sprint PCS Voice Command It’s Easy to Get Started258 Creating Your Own Address Book Sprint PCS Voice Command 259 Making a Call With Sprint PCS Voice Command To make a call with Sprint PCS Voice Command260 Accessing Information Using Sprint PCS Voice Command To access information using Sprint PCS Voice CommandSprint PCS Voice Command 261 262 Safety Guidelines Warranty Information 264 Safety 265 Safety Understanding the Power Save Feature Keeping Tabs on Signal StrengthKnowing Radio Frequency Safety Getting the Most Out of Your Reception Using Your Phone While Driving Maintaining Safe Use of and Access to Your PhoneFollowing Safety Guidelines Safety 267 268 Safety Using Your Phone Near Other Electronic DevicesTurning Off Your Phone Before Flying Turning Off Your Phone in Dangerous Areas Protecting Your Battery Caring for the BatteryRestricting Children’s Access to Your Phone Safety 269 Disposal of Lithium Ion Li-Ion Batteries 270 Safety Specific Absorption Rates SAR for Wireless Phones Acknowledging Special Precautions and the FCC NoticeSafety 271 FCC Notice FCC Radiofrequency Emission 272 Safety Safety 273 Owner’s RecordPhone Guide Proprietary Notice 274 Safety Manufacturer’s Warranty Manufacturer’s WarrantyManufacturer’s Warranty 275 276 Manufacturer’s Warranty Manufacturer’s Warranty Manufacturer’s Warranty 277 278 Manufacturer’s Warranty Manufacturer’s Warranty 279 280 Manufacturer’s Warranty Index 281 Index Index 282 Index 283 Index 284