More Information 6-4
6-4 Responsibility for the Pay Service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit from a service technician in the
following cases.

Not a product defect

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
• If a service technician gives instructions on how to use TV or simply adjusts options without disassembling product.
• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.).
• If a product is reinstalled or devices are connected additionally after installing the purchased product for the first time.
• If a product is reinstalled to move to a different spot or to move to a different house.
• If customer requests instructions on how to use because of another company's product.
• If customer requests instructions on how to use the network or another company's program.
• If customer requests software installation and setup for the product.
• If a service technician removes/cleans dusts or foreign materials inside of the product.
• If customer requests an installation additionally after purchasing a product through home-shopping or online.

A Product damage caused by customer's fault

Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
• external impact or drop.
• use of supplies or separatly sold product unspecified by Samsung.
• repair from a person besides an engineer of outsourcing service company or partner of Samsung Electronics Co., Ltd.
• remodeling or repairing the product by customer.
• using it with incorrect voltage or non-authorised electrical connections.
• not following the "cautions" in User Manual.

Others

• If product fails by natural disaster (lightning, fire, earthquake, flood damage, etc) .
• If consumable components are all used up (Battery, Toner, Fluorescent lights, Head, Vibrator, Lamp, Filter, Ribbon, etc.).
If customer requests a service in case the product has no defect, service fee may be charged. So please read User Manual
first.