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Samsung NP-X20 NP-X20T000/SEB, NP-X20TV01/SEB Troubleshooting, Questions and Answers, Check the Connections, Norton AntiVirus, Windows Help and Support, Frequently Asked Questions, Reinstalling Software

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Troubleshooting

Complete the following in the order presented until your system is functioning properly. If all of the steps below fail then contact your local reseller for assistance.

Questions and Answers

Please see “Questions and Answers” on page 125 for assistance in correcting any computer operational problems.

Check the Connections

Verify all of the power and peripheral cables are securely plugged into their sockets and that your system and power supply is on.

Norton AntiVirus

Run Norton AntiVirus to ensure a virus is not affecting your computer.

To run Norton AntiVirus proceed as follows:Click Start > All Programs > Norton AntiVirus > Norton AntiVirus 2005.

Windows Help and Support

Run Windows Help and Support to find problem that may be affecting your computer.

To run Windows Help and Support proceed as follows:

Click Start > Help and Support.

Frequently Asked Questions

To view FAQ’s on your computer, please visit www.samsungpc.com.

Reinstalling Software

If for some reason your system crashes you may corrupt your HDD, Windows operating system and/or some of your device drivers. If this is the case, use System Recovery CD to reinstall OS and System Software CD to reinstall the corrupt device drivers.

System Recovery Precaution:

Before you start restoring your windows operating system insure you backup all data on your hard drive.

Samsung is NOT responsible for any data loss.

124 Users Manual

Contents

Notices Important Safety Information Safety Instructions Care During Use The Instruction On Safety Operation of NotePC Replacement Parts and Accessories Battery Disposal Laser Safety Power Cord Requirements General Requirements The requirements listed below are applicable to all countries: Regulatory Compliance Statements Wireless Guidance Page United States of America Other Wireless Devices Unintentional Emitter per FCC Part •Reorient or relocate the receiving antenna •Increase the separation between the equipment and receiver •Consult the dealer or an experienced radio/TV technician for help Intentional emitter per FCC Part FCC Part This equipment uses the following USOC jacks : RJ11C No repairs may be done by the customer Page Canada Telecommunications per DOC notice (for products fitted with an IC-compliantmodem) Ringer Equivalence Number European Union Translated Statements of Compliance This product follows the provisions of the European Directive 1999/5/EC European Economic Area Restrictions Local Restriction of 802.11b/802.11g Radio Usage General European Telecommunication Information (for products fitted with EU-approvedmodems) Page WEEE SYMBOL INFORMATION Using Your Documentation Manual Documentation Conventions Software User Documentation Getting Started Introducing Your Computer Right View Left View Back View Bottom View Turning the Computer On and Off Page Using the Keyboard The keys on the keyboard can be grouped into the following categories: <Fn Using the Numeric Keypad <Fn+Num Lock <Fn+M Using Special Function Keys Page Using the Touchpad You can perform various actions with your touchpad as described below Page Hot Keys Changing the Hot Key Setting Magic Keyboard Browse Open Reading the Status Indicators Adjusting LCD Brightness Adjusting the Volume Introducing Windows Understanding the Desktop Understanding the Start Menu Understanding a Window Help and Support Center Windows XP Tour Using the Computer Using the CD Drive To eject a CD To use the Windows Media Player Start > All Programs > Accessories > Entertainment > Windows Media Player To play a video CD If a video CD does not run automatically, follow these steps 1.Insert a video CD into the CD drive To write data on a CD (Option) Open Writable CD Folder 3.Click Start > My Computer Write these files to CD When the CD Writing Wizard appears, enter the CD label, and click Enjoying Home Theater (S/PDIF Port) Step 1. Connect 5.1 channel speaker system to your computer Step 2. Configure digital sound output on the computer Step 3. Enable S/PDIF output on the DVD program Using Memory Card Slot 1.Insert the memory card into the memory card slot 2.Click Start > My Computer. The inserted memory card is displayed Start > My Computer To remove a memory card 1.Press the end of the memory card softly to pop it outward 2.Remove the memory card To format a memory card 1.Click Start > My computer Press the right touchpad button on the memory card drive, and select Format 3.Click Start to start the format operation Using the PCMCIA Card Slot To remove a PCMCIA card Safely Removes Hardware Stop Using EasyBox Configuring Firewall Using Samsung Smart Screen Using Samsung Theme Using Samsung Update Plus Page Using AVStation premium AVStation Premium Modes AVStation Premium Screen Layout and Menus Selecting the AVStation Premium Menus Playing an Audio CD Copying an audio CD to the Computer Burning an Audio CD Viewing and Editing a Picture Creating an Album Burning an Album onto a CD Playing a Movie Editing a Movie Transition effect Create Movie The edited movie is saved in the folder and will be displayed in the My Movie category Registering a File 1.Click on Register File at the bottom of the screen Register File 3.When the registration is completed, click OK Play Mode Screen Layout PHOTO (Viewing a Picture) MOVIE (Playing a Movie) Using AVStation now Launching AVStation now Exiting AVStation now AVStation now Menus To Move, Select and Run Menus PHOTO MOVIE Tips Notice Using Smart Parking (Only For Some Models) Normal Mode Public Transportation Mode Connecting to the Internet Connecting with a Modem Connecting Through a Wired LAN 7.To use DHCP: To use a static IP: To use both DHCP and static IP simultaneously: Alternate Configuration User configured To configure network setting To change network places Page 3.The computers are represented by an icon. Click the server computer 4.In the server, select a device that is directly connected to the Internet 7.Configure the connection between the server and the client To configure the client Connecting Through a Wireless LAN (Option) 2)Computer-to-computer(ad hoc) This is also called a peer-to-peernetwork Connecting to an Access Point (AP) Wireless Network Connection View Available Wireless Networks 2.Select an AP (E.g. Test) to connect to and click Connect Enter the Network Key in the window and then click the Connect button Network Key Now when Connected in AP is displayed, and you can access the network Connected Step 1. Setting up a computer-to-computernetwork 2.Click Change the order of Preferred Networks 3.On the Wireless Network tab, click Advanced 5.In the Wireless Networks tab, click Add Page Step 2. Connecting to the configured computer Select the wireless network name (e.g. samsung) specified in ”Connecting to 3.Enter a cryptographic key in the network key box and click Connect Page Step 1. Installing the wireless LAN configuration program (PROSet) Step 2. Using the wireless LAN configuration program (PROSet) To connect to an Access Point: In Available Networks, click on Refresh Refresh Configure Enter Profile Name and click Next To create a computer-to-computer(Ad Hoc) network: 1.In Profiles, click on Add and , select , then click network authentication data encryption (WEP) encryption level, key index wireless security password Page 3.Enter a profile name to be used in the Network Connections Select one of the Security Settings set for the access point (or • To create a computer-to-computer(Ad Hoc) network: 1.In the Profile Management window, click on Create Create 2.Enter a profile name in the Profile Name field 3.Enter a network name to be connected with SSID1 Using Network Services Step 1. Configuring Sharing Step 2. Using Shared Files or Folders Step 1. Configuring Printer Sharing Step 2. Adding and Using a Shared Printer Yes Finish Using Bluetooth Devices (Optional) •Using a wireless printer •Using a Personal Area Network •Sharing data with a Palm Hand-heldPC or a Pocket PC Precautions Customizing Your Computer Using System Setup Starting System Setup <F2 Changing Booting Priority Configuring the Password Activating the Booting Password Set the Password on boot option to [Enabled] Password on boot From now on, system booting will not proceed without the password Deactivating the Password Configuring Resolution and Color Depth 3.When you have completed configuration, click Apply Using External Display Devices(ATI Chipset model, (p 101)) Press the <Fn>+<F4 Using Dual View to View Extended Screen Identify Deactivating Dual View Mode Using External Display Devices(Intel Chipset mode, (p 101)) Page System Management Using Power Management Options 3.Click the Power Schemes tab to display the basic power management options Power Schemes Select the time that you wish each of the following actions to occur in AC power •Turn off monitor •Turn off hard disks Options Properties Hibernate Standby Mode (Power Management or Manual Method) Standby Mode 5.Click OK to set your power management options and close the window Advanced Power Management Schemes 4.Select the mode (Do nothing/Ask me what to do/Standby/Hibernate/Shut down Do nothing/Standby/Hibernate Using the Battery To use the shortcut key to view To view on the battery To view through the Control Panel Using the Battery Manager Click on Start > All Programs > Samsung > Samsung Battery Manager Samsung Battery Manager Maximum Battery Saving Mode •Normal Mode : This mode extends the battery usage time to normal Maximum Performance Mode Custom Mode Battery Calibration 1.Disconnect the AC power adapter after turning off the system 2.Restart your computer and press <F2> to enter BIOS setup 3.Using the arrow keys, highlight Smart Battery Calibration in the Boot menu Smart Battery Calibration Upgrading Memory Adding a memory module Using the Security Lock Port Tips for Using Your Computer Travelling with Your Computer Handling Spills Storing the Computer for Long Periods Troubleshooting Questions and Answers Check the Connections Norton AntiVirus Windows Help and Support Questions and Answers Display Related Q1 The LCD screen is too dark or too bright AAdjust the LCD screen brightness. Use the <Fn>+<>, <Fn>+<> keys APress <Fn>+<F4 / > keys once again Q7 A DVD or an MPEG file is only played on the LCD (ATI chipset model) 1.Right-clickover the Desktop and select Properties Pressing the <Fn>+<F2 Modem Related Q1 I cannot hear the modem sound Q2 I cannot make a call using an extension line - Using an AT command - Configuring the Modem through the Control Panel Q3 How do I use my modem when dialing from overseas 4.In the Modems tab, select the installed modem, and click Properties Wired LAN Related Q1 <Wake On LAN> function To use <Wake On LAN> function: 1.Select My Network Places > View network connections from the Desktop 1.Click on My Network Place> View network connections on the Desktop Wireless LAN Related Q2 The signal strength is excellent, but I cannot connect to the network Q3 I cannot share an Internet connection Q4 I cannot connect to the AP Check the Computer Settings Check the AP Settings A5 Verify whether the AP has been properly connected to the network A6 Check the network key settings (encryption key) -It is recommended using a static IP A3 Initialize the device driver Page Page Games and Programs Related Q1 3D game is not executed, or some functions are not working Q2 I launched a game right after installing it, and the game is not executed Q3 A game runs only in small screen format. (ATI chipset models) (Intel chipset models) Q5 <Fn+F4/ > Key combination does not work Q7 Running speed of a game is too slow or fast Q9 Some part of a game image is not displayed or is displayed in black (ATI chipset models) Q11 The screen is severely interrupted in some games.(ATI chipset models) Security Center Q1 To change the popup window display settings when connected to the Internet A1 To display most of the popup windows when connected to the Internet: 2.In the Privacy tab of Internet Properties, clear Block pop-ups A3 To display popup windows from a particular site: A1 Set up the Windows Firewall 2.From the General tab of Windows Firewall, select ON (recommended) A2 Set up Windows Automatic Updates 2.From general tab of Automatic Updates window, select Automatic (recommended) list of -TrendMicro -ComputerAssociates -Panda -Kaspersky -Ahnlabs(AhnLab) HDTV Related Q1 On a component TV, the Full Screen DOS Mode screen does not display Q2 The colors are too blurred Q4 How can I configure a component TV device? (ATI chipset models) Q5 The screen does not display on the component TV. (ATI chipset models) 1.Click Display Properties > Settings > Advanced > Display tab > YPbPr button 3.Double-clickthe On/Off button of the YPbPr to change to the configured mode 4.Click the Apply button Restoring the System 2.Select "Create a restore point", and click Next Returning your computer to an earlier restore point Page Undoing the last restoration 1.Click Start > All Programs > Accessories > System Tools > System Restore Reinstalling Software Installing drivers and programs Reinstalling Windows XP Standard installation Quick Installation The description for the standard installation appears. Click 7.When the Regional and Language Options window appears, click Next Enter the computer name and the administrator password and click Next the device drivers and applications the system software CD If You Cannot Run Windows 1.Insert the system recovery CD into the CD-ROMdrive and start the computer Press any key to boot from CD device drivers application programs Specifications System Specification X20 Model (with an ATI Graphics Chipset) X25 Model X50 Model Wireless LAN Specification (Optional) Product Specification Radio Specifications Intel(R) PRO/Wireless 2915ABG Network Connection Airgo Networks True MIMO (tm) Wireless Adapter Atheros Wireless Network Adapter Device Abbreviations ISA LAN lb LBA LCD Glossary CardBus CMOS memory COM port Compact Disc Conventional memory Hard drive I/O address IRQ (interrupt request line) LCD (liquid-crystaldisplay) MB (megabyte) PC Card PC slot The PC slot is the hardware slot in the computer where the PC Card is placed Pixel Plug and Play 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