5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

A BLANK SCREEN APPEARS / I CANNOT TURN THE PRODUCT ON

Is the power cord connected properly?

Check the connection status of the power cord.

 

 

Is the “Check Signal Cable” message displayed on the

Check the cable connecting the PC and the product.

screen?

If the message appears on the screen even if the cable is

 

 

properly connected, recheck the input signal by pressing the

 

button of the product.

 

 

Is the “Not Optimum Mode” message displayed on the

This occurs when the signal from the graphics card exceeds

screen?

the maximum resolution or the maximum frequency of the

 

product.

 

In this case, set up the appropriate resolution and the fre-

 

quency for the product.

 

 

Is a blank screen displayed and does the power LED blink at

This occurs when the power saving function is running.

a 1 second interval?

If you click the mouse or press any key, the screen will be

 

 

turned on.

 

 

Did you connect with a DVI cable?

If you connect the DVI cable when the PC has booted up or if

 

you reconnect the DVI cable after disconnecting the cable

 

while using a PC, the screen may not be displayed because

 

some graphics cards do not output the video signal.

 

In this case, reboot the PC while the DVI cable is connected.

 

 

THE ON SCREEN ADJUSTMENT MENU (OSD) DOES NOT APPEAR.

Did you cancel the screen adjustment?

Check if the <OSD Adjustment Lock> function is set to Off.

THE COLOR IS WEIRD / THE PICTURE IS DISPLAYED IN BLACK AND WHITE

Is the entire screen displayed in the same color as if viewing

Check the cable connection to the computer.

the screen through a cellophane paper?

Reinsert the graphics card into the computer completely.

 

 

Check if the <Color Effect> is set to <Off>.

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

THE DISPLAY AREA SUDDENLY MOVES TO AN EDGE OR TO THE CENTER.

 

 

Did you change the graphics card or the driver?

Please press the [AUTO] button to run the auto adjustment

 

function.

 

 

Did you change the resolution and frequency appropriate to

Set the resolution and the frequency to the appropriate values

the product?

in the graphics card

 

refer to the (Standard Signal Mode Table)

 

 

Is the graphics card configured correctly?

Set up the graphics card referring to the user manual.

 

 

THE PICTURES ARE OUT-OF-FOCUS.

Did you change the resolution and the frequency appropriate to the product?

Set the resolution and the frequency to the appropriate values in the graphics card

refer to the (Standard Signal Mode Table)

Troubleshooting

5-2

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Samsung P2250 Before Requesting Service, Blank Screen Appears / I Cannot Turn the Product on, Pictures are OUT-OF-FOCUS
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P1950W, P2250, P2350G, P2250G, P2050G specifications

Samsung has made significant contributions to the monitor market with its P series, which includes models like the P2350, P2050, P2050G, P2250G, and P2350G. These monitors are designed to cater to a variety of user needs, from casual computing to professional graphic work, all while maintaining a modern aesthetic and advanced display technologies.

The Samsung P2350 boasts a 23-inch screen with a resolution of 1920x1080 pixels, offering full HD clarity for both gaming and multimedia consumption. Its ultra-thin design not only saves space but also enhances the overall look of any workspace. The 5ms response time minimizes motion blur, making it ideal for fast-paced activities like gaming or action-packed movie viewing. The monitor utilizes Samsung’s Wide Color Enhancer technology, which enhances color fidelity and vibrancy, ensuring that visuals are both accurate and immersive.

The P2050 model features a slightly smaller 20-inch display with the same full HD resolution of 1920x1080 pixels. It retains many of the characteristics of the P2350, such as a slim profile and fast response time. This monitor is well-suited for users who seek a smaller, budget-friendly option without compromising on performance. Its dynamic contrast ratio of 15,000:1 ensures that dark scenes are displayed with greater depth and detail.

For users seeking integrated features, the P2050G and P2250G models come equipped with built-in speakers, facilitating a more streamlined setup without the need for external audio devices. These monitors share the same high-quality display technologies as their counterparts, allowing for vivid and bright imaging. The P2250G also includes a USB hub, providing additional connectivity options for various devices.

The P2350G model enhances the connectivity options and adds features for those who require a more comprehensive setup. This variation includes improved HDMI support, allowing users to connect a wider range of devices, including gaming consoles and high-definition Blu-ray players.

In summary, the Samsung P series monitors are versatile and equipped with advanced technologies and features that cater to different user requirements, whether it be for office work, casual browsing, or high-performance gaming. Their sleek designs, superior display quality, and practical features solidify Samsung’s commitment to excellence in the monitor market.
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