Samsung SGH-D980WRAXEV, SGH-D980XNAXEV, SGH-D980ZKAAUT, SGH-D980ZKACYO, SGH-D980ZKAEUR, SGH-D980ZKAFOP, SGH-D980ZKAFPT, SGH-D980ZKAPHU, SGH-D980ZKASEB, SGH-D980ZKASER, SGH-D980ZKASKZ, SGH-D980ZKATMC, SGH-D980ZKAVTL, SGH-D980ZKAXEV troubleshooting

troubleshooting

If you are having trouble with your mobile phone, try these troubleshooting procedures before contacting a service professional.

While using your phone, the following messages may appear:

	Message	Try this to solve the problem:
	Please insert	Ensure that a SIM card is installed
	SIM card	correctly.
		When the phone lock feature is
	Phone lock	enabled, you must enter the
		password you set for the phone.
		When using the phone for the first
		time or when the PIN requirement
	Enter PIN	is enabled, you must enter the
	Enter PIN	PIN supplied with a SIM card. You
		PIN supplied with a SIM card. You
		can disable this feature by using
		the PIN lock menu.

Message	Try this to solve the problem:
	One of your SIM cards is blocked,
	usually as a result of entering your
Enter PUK	PIN incorrectly several times. You
	must enter the PUK supplied by
	your service provider.

Your phone displays “Network unavailable” or “Network failure.”

•When you are in areas with weak signals or poor reception, you may lose reception. Move to another area and try again.

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Contents

Page Instructional icons Copyright information safety and usage information introducing your mobile phone assembling and preparing your mobile phone using basic functions using advanced functions troubleshooting using tools and applications index safety and usage information Safety warnings Keep your phone away from small children and pets Protect your hearing Install mobile phones and equipment with caution Handle and dispose of batteries and chargers with care Avoid interference with pacemakers Turn off the phone in potentially explosive environments Reduce the risk of repetitive motion injuries Safety precautions Drive safely at all times Follow all safety warnings and regulations Use only Samsung-approvedaccessories Turn off the phone near medical equipment Turn off the phone or disable the wireless functions when in an aircraft Protect batteries and chargers from damage Handle your phone carefully and sensibly Avoid interference with other electronic devices Important usage information Use your phone in the normal position Allow only qualified personnel to service your phone Ensure maximum battery and charger life Handle SIM cards and memory cards with care Ensure access to emergency services Specific Absorption Rate (SAR) certification information Correct disposal of this product Correct disposal of batteries in this product introducing your mobile phone Unpack Phone layout Keys Display Icons Stylus and touch screen assembling and preparing your mobile phone Install the SIM card and battery 2. Insert the SIM cards coloured contacts facing down Charge the battery Insert a memory card (optional) using basic functions Turn your phone on and off Switch to the Offline profile Access menus Use shortcut icons Use widgets Open the toolbar Add the widgets to the idle screen Customise your phone Adjust the volume of the key tones Adjust the vibration intensity on the touch screen Switch to or from the Silent profile Calibrate the screen Change your ringtone Create a phone profile Select a wallpaper (Idle mode) Lock your phone Customise the SIM cards Use basic call functions Make a call Answer a call Adjust the volume Use the speakerphone feature Send and view messages Send a text or multimedia message Send an email Enter text Add and find contacts Add a new contact View text or multimedia messages View an email Find a contact Use basic camera functions Capture photos View photos Capture videos View videos Listen to music Listen to the FM radio Listen to music files Browse the web Browse web pages Bookmark your favourite web pages using advanced functions Use advanced call functions View and dial missed calls Call a recently dialled number Hold a call or retrieve a held call Dial a second call Answer a second call Make a multiparty call (conference call) Call an international number Use advanced Phonebook functions Create a namecard Set speed dial numbers Create a group of contacts Use advanced messaging functions Create a text template Create a multimedia template Insert text templates in new messages Create a message from a multimedia template Use advanced music functions Copy music files via Samsung PC Studio Copy music files to a memory card Customise your music player settings Record songs from the FM radio Store radio stations automatically using tools and applications Use the Bluetooth wireless feature Turn on the Bluetooth wireless feature Find and pair with other Bluetooth- enabled devices Send data using the Bluetooth wireless feature Activate and send an SOS message Record and play voice memos Record a voice memo Play a voice memo Edit images Apply effects to images Adjust an image Transform an image Crop an image Insert a visual feature Print images Use Java-poweredgames and applications Play games Launch applications View world clocks View a world clock Set and use alarms Set a new alarm Stop an alarm Deactivate an alarm Use the calculator Convert currencies or measurements Set a countdown timer Use the stopwatch Create a new task Create a text memo Create and view sketches Create a sketch Manage your calendar Change the calendar view Create an event troubleshooting Page You select a contact to call, but the call is not dialled •Ensure that the correct number is stored in the contact list •Re-enterand save the number, if necessary The battery does not charge properly or sometimes the phone turns itself off The battery terminals may be dirty. Wipe both index Page SOS message stopwatch see tools, stopwatch multimedia, 37 text text Declaration of Conformity (R&TTE) GSM Mobile Phone : SGH-D980