Troubleshooting Terminology Service Centers, Symptoms

Troubleshooting Terminology Service Centers

Troubleshooting

This section lists various problems and solutions encountered by users while using the digital photo frame. When encountering a problem, first check the list below and follow the suggested action if one matches your problem. If the problem still persists, contact or visit the nearest service center.

Symptoms

My Digital Photo Frame does not turn on.

On Timer and Off Timer does not work.

It takes some time to display an image after the digital photo frame turns on.

The aspect ratio of the screen looks abnormal.

The screen color is dimmed or too strong.

I have connected an external device (USB memory device), but it does not work.

Whenever I turn my Digital Photo Frame off and on, I find the time goes wrong.

A menu is not displayed immediately when I press the menu button.

Photos are automatically displayed as rotated.

The slide show does not start automatically.

Possible Causes and Suggested Actions

Check the power connection between the product and the power adapter.

If auto On Timer and Off Timer are set to the same time, they do not work. Please check these times. If both the On Timer and Off Timer are set to the same time, the Off Timer has priority and operates first.

Loading a file from an external memory card may take several seconds. (This depends on the file format and size.)

Select one of the three values in the Photo>Aspect Ratio menu using the buttons on the right side of the product.

(See Photo>Aspect Ratio)

Adjust the brightness in the Settings>Brightness menu using the buttons on the right side of the product.

(See Settings>Brightness)

Check the cable connection between the product and the external device. Check whether the external device works as a standalone, and check the format of the files stored on it.

For this product, the USB host operates using USB 1.1 specifications and the USB devices operate using USB 2.0 specifications.

This product has no built-in battery. When the power turns off, the time info disappears. Therefore, you need to reset the time whenever the Digital Photo Frame is turned on.