5 Troubleshooting

5-1 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

 

Symptoms

Troubleshooting

 

 

 

Installa-

No Power.

Check the power cable connections.

tion and

 

 

I want to install my projector on the ceiling.

The ceiling installation support is sold separately. Contact your

Connec-

 

local product distributor.

tion

 

 

 

 

Can't select an External Source.

Be sure that the video connection cable or cables are properly-

 

 

connected to the proper port. If the device is not connected

 

 

properly, it can not be selected.

 

 

 

Menu and

Remote control does not work.

Be sure that the proper external source is selected.

Remote

 

Check the battery in the remote. If there is something wrong

Control

 

 

with it, replace it with a new battery of the recommended size.

 

 

 

 

Be sure to aim the remote at sensor on the back of the unit and

 

 

at a distance of no more than approximately 32.8 feet(10 m).

 

 

Remove any obstacles between your remote control and the

 

 

product.

 

 

Direct light from 3-way light bulbs or other lighting devices on

 

 

the remote sensor of the projector may affect its sensitivity and

 

 

cause the remote control to malfunction.

 

 

Check if the remote control battery compartment is empty.

 

 

Check whether the LED indicator on the top of the projector is

 

 

turned on.

 

 

 

 

I cannot select a menu.

Check if the menu is displayed in gray. A gray-colored menu is

 

 

unavailable.

 

 

 

5-1

Troubleshooting

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Samsung SPL305WEX/EN, SPL335WEX/EN, SPL255WEX/EN, SPL335WEX/NG, SPL305WEX/XV manual Before Requesting Service

SPL335WEX/NG, SPL305WEX/XV, SPL335WEX/EN, SPL255WEX/EN, SPL305WEX/EN specifications

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