troubleshooting

TROUBLESHOOTING

If the product does not function properly, please see the below for trouble shooting.

PROBLEM

 

ACTION

 

 

 

Can I specify RF only or RF+P/W mode

1)

It is not available.

differently according to the card?

2)

The mode is defined for each reader device, not the card.

 

 

Thus, you can not specify the mode for each card differently.

 

 

 

Ever since I mass-transferred data using the

1)

You might have not saved card information to the PC, but just to the device

PC application, some cards are not allowed

 

when registering card using the PC application.

for access.

2)

Check if there is a registered, but disallowed card in the PC.

 

3)

For an unregistered card, try to enter it again and save to the PC before

 

 

transferring to the device.

 

4)

The Mass Transfer/Group Transfer function of the PC application will delete

 

 

all card data in the device before transferring the PC data to the device. As

 

 

such, if you usually register one card on a daily basis, you may not save it to

 

 

the PC but transfer to the device, which causes unsaved card numbers not

 

 

to be registered with the device in the operation of a mass-transfer.

 

5)

If this is not the case, the problem may be caused by the defective of an

 

 

internal circuit. Contact the nearest customer service for technical

 

 

assistance.

 

 

A RF card is normally recognized by my

If the keypad operation does not work at all as a means of authenticating the

presenting it to the reader but is not

card, use the PC application to check if the reader is set to use the keypad

recognized using the keypad.

values.

 

 

 

The reader reads a card normally but no

1)

Check the power source of the reader.

reaction is made to other device or an

 

(Check if the LED indicator of the reader is blinking when it has read a

irrelevant card number is displayed.

 

card.)

 

2)

Check if the reader works properly.

 

 

(Disconnect the reader from the system and use a measuring device such

 

 

as an oscilloscope to measure the output port of the reader.)

 

3)

Check if the reader is properly connected to the system.

 

 

- Check if the Wiegand communication line between the reader and the

 

 

system is properly established. (D0, D1)

 

 

- The Wiegand communication line should be connected to GND.

 

 

(A different power source may be fine but the earth-grounding point

 

 

should be connected to GND of the device.

 

4)

If you find the output signal but with severe noise when using a measuring

 

 

device to measure the Wiegand communication line, please check the

 

 

followings:

 

 

- Connect the shield wire and the spare wire of the cable to GND.

 

 

- Use the repeater.

 

5)

If the problem persists after you followed the instructions above, please

 

 

contact the customer service for technical assistance.

 

 

 

TROUBLESHOOTING

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Samsung SSA-P102T/EXP manual Troubleshooting, Problem Action
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