Troubleshooting
17
SAMSUNG Washing Machine Owner’s Instructions

Problems and solutions

The washing machine will not start
•Make sure the door is firmly closed.
•Make sure the washing machine is plugged in.
•Make sure the water source faucet is turned on.
•Make sure to press the Start/Pause button.
No water or insufficient water supply
•Make sure the water source faucet is turned on.
•Make sure the water source hose is not frozen.
•Make sure the water intake hose is not bent.
•Make sure the filter on the water intake hose is not clogged.
Detergent remains in the detergent drawer after the wash
program is complete
•Make sure the washing machine is running with sufficient water
pressure.
•Put the detergents in the inner parts of the detergent drawer (away
from the outside edges).
Washing machine vibrates or is too noisy
•Make sure the washing machine is set on a level surface. If the surface
is not level, adjust the washing machine feet to level the appliance (see
page 3).
•Make sure that the shipping bolts are removed (see page 3).
•Make sure the washing machine is not touching any other object.
•Make sure the laundry load is balanced.
The washing machine does not drain and/or spin
•Make sure the drain hose is not squashed or bent.
•Make sure the water hose mesh filter is not clogged (see page 15).
The Door Open button does not work
1. Disconnect the power plug from the power supply.
2. Remove the water from the washing machine.
3. Use a screwdriver to pop off the plastic base cover. Set it aside.
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