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Troubleshooting and Maintenance
Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the
the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto update).
Issues | Solutions and explanations |
|
|
The TV is not powered on. | Make sure that the power cord is connected and that the remote has live batteries and |
| is functioning properly. If the power cord is properly connected and the remote control |
| is operating normally, there might arise a problem with the antenna cable connection, |
| or the |
| on the cable/satellite box. |
|
|
The TV won’t turn on. | Make sure that the AC power cord is securely plugged in to the TV and the wall outlet. |
| Make sure that the wall outlet is working. |
| Try pressing the P button on the TV to make sure that the problem is not with the |
| remote. If the TV turns on, refer to “The remote control does not work” below. |
|
|
There is no picture/video. | Check the cable connections. Remove and reconnect all cables connected to the TV |
| and external devices. |
| Set the video outputs of your external devices |
| match the TV's input connections. For example, if an external device’s output is HDMI, |
| connect it to an HDMI input on the TV. |
| Make sure that your connected devices are powered on. |
| Be sure to select the correct input source. |
| Reboot the connected device by unplugging it and reconnecting the device's power |
| cable. |
|
|
The remote control does not | Replace the remote control batteries. Make sure that the batteries are installed with |
work. | their poles |
| Clean the sensor’s transmission window on the remote. |
| Try pointing the remote directly at the TV from 1.5 ~ 1.8 m away. |
|
|
The Cable or | Programme the cable or |
control doesn’t turn on/off the TV | Cable or |
or adjust the volume. |
|
|
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