Video App problems (Youtube etc)

•• Change the DNS to 8.8.8.8. Select

> Settings > General > Network > Network Status > IP Settings > DNS

setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

•• Reset by selecting

> Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

•• Diagnose your TV

•• Adjust the TV settings for you

•• Perform a factory reset on your TV

•• Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

Eco Sensor and screen brightness

Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to

> Settings > General > Eco Solution > Ambient Light Detection.

•• If the screen is too dark while you are watching TV in a dark environment, it may be due to the Ambient Light Detection function.

•• Do not block the sensor with any object. This can decrease picture brightness.

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Samsung UA55MU8000KXXV manual What is Remote Support?, Eco Sensor and screen brightness, Video App problems Youtube etc

UA49MU8000KXXV, UA55MU8000KXXV, UA65MU8000KXXV specifications

The Samsung UA65MU8000KXXV, UA55MU8000KXXV, and UA49MU8000KXXV models are part of Samsung's renowned MU8000 series, known for delivering an exceptional viewing experience accompanied by cutting-edge technology. These models feature a sleek and stylish design that fits seamlessly into any modern home decor, with ultra-thin bezels that maximize screen space for an immersive experience.

One of the standout features of these televisions is the 4K Ultra HD resolution, which offers four times the resolution of Full HD. This high level of detail ensures crystal-clear images, making it an ideal choice for watching movies, sports, and playing video games. Coupled with High Dynamic Range (HDR) technology, these TVs provide enhanced contrast and color accuracy, enabling viewers to experience brighter whites and deeper blacks, resulting in more lifelike imagery.

Samsung’s proprietary UHD Upscaling technology is another hallmark of the MU8000 series. This feature enhances lower resolution content, optimizing it to near-4K level quality, which means that even older shows and movies can be enjoyed in stunning detail. The vibrant color range is further enhanced by the Dynamic Crystal Color technology, which delivers a wider spectrum of colors for more realistic and immersive viewing.

The MU8000 series also incorporates the Smart Hub, Samsung's intuitive smart platform that aggregates streaming services, apps, and live TV into one easy-to-navigate interface. Users can access popular platforms like Netflix, YouTube, and Amazon Prime Video straight from the home screen. Voice control is also supported, allowing for hands-free navigation through compatible devices.

Another attractive feature is the Ultra Black technology, which minimizes glare and reflections, providing a better viewing experience in brightly lit rooms. The TVs are equipped with multiple HDMI and USB ports, offering ample connectivity options for gaming consoles, Blu-ray players, and sound systems.

Finally, with their energy-efficient design, the UA65MU8000KXXV, UA55MU8000KXXV, and UA49MU8000KXXV models not only deliver stunning visuals but also provide users with a sustainable choice that helps reduce energy consumption. Overall, these televisions merge excellent performance with advanced smart features, making them a great addition to any entertainment setup.