06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www. samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red.

•• Try pressing the Power () button at the bottom of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work”.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected ( > Source).

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( > Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•• If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a cable wall connector, run Auto Tuning to search for channels ( > Settings > Broadcasting > (Auto Tuning Settings) > Auto Tuning).

––The Auto Tuning Settings may not appear depending on the model or geographical area.

––If you are using a cable box or satellite box, please refer to the cable box or satellite box manual.

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Samsung UA65NU7100KXXV, UA55NU7100KXXV, UA49NU7100KXXV manual Troubleshooting and Maintenance, TV won’t turn on
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UA65NU7100KXXV, UA55NU7100KXXV, UA49NU7100KXXV specifications

Samsung’s NU7100 series, which includes models UA49NU7100KXXV, UA55NU7100KXXV, and UA65NU7100KXXV, represents an excellent choice for users seeking high-quality 4K UHD televisions. Each model in this line-up boasts a premium display, advanced technology, and an array of features designed to enhance viewing experiences for a wide range of content.

At the heart of the NU7100 series is Samsung's 4K UHD resolution, delivering four times the detail of Full HD. This enables viewers to enjoy stunning clarity and intricate detail in every scene, bringing a cinematic experience into the home. The UHD Upscaling technology is also noteworthy; it intelligently enhances lower-resolution content to near-4K quality, making it a versatile choice for streaming services and older media formats.

One prominent feature of the NU7100 series is the PurColor technology. This innovation provides a broader color spectrum that enables the television to reproduce more shades and tones, resulting in vibrant and lifelike images. The contrast between colors is further enhanced by HDR (High Dynamic Range) technology, which ensures brighter whites and deeper blacks, creating a more immersive viewing experience.

The Smart Hub interface simplifies content navigation by allowing users to access a variety of streaming services, apps, and live TV in one centralized location. With the integrated Samsung Smart TV platform, finding your favorite shows, movies, and games becomes effortless, and voice control with Bixby adds a futuristic touch to the experience.

Connectivity is also a strong suit of the NU7100 series, featuring multiple HDMI and USB ports for connecting various external devices like gaming consoles, soundbars, and media players seamlessly. The Smart View app allows users to mirror their smartphone screens, further enhancing the functionality of these televisions.

In terms of design, the NU7100 series boasts a sleek and minimalist aesthetic, allowing it to blend effortlessly into any modern living space. The slim bezels provide a more immersive viewing experience by maximizing screen space.

Overall, the Samsung UA49NU7100KXXV, UA55NU7100KXXV, and UA65NU7100KXXV models deliver a remarkable combination of technology, design, and user-friendly features, making them an excellent choice for families and cinephiles looking to elevate their home entertainment setup.
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