Issues | Solutions and Explanations | |
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The Broadcasting menu is | •• The Broadcasting menu is only available when the TV source is selected. | |
grey out (unavailable). | ||
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Your settings are lost after 5 | •• If the TV is in the Store Demo mode, it will reset audio and picture settings every 5 minutes. If | |
minutes or every time the TV is | you want to change the settings from Store Demo mode to Home Use, press the SOURCE | |
turned off. | button to select TV mode, and go to MENU → Support → Use Mode. | |
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| •• Check the cable connections and reconnect them. | |
You have intermittent loss of | •• Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables | |
audio or video. | ||
are flexible enough for long term use. If mounting the TV to the wall, we recommend using cables | ||
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| with 90 degree connectors. | |
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You see small particles when |
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you look closely at the edge of | •• This is part of the product’s design and is not a defect. | |
the frame of the TV. |
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The PIP menu is not available. | •• PIP functionality is only available when you are using a HDMI or components source. | |
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You turned the TV off 45 | •• It is normal. The TV operates the OTA (Over The Aerial) function itself to upgrade firmware | |
minutes ago, and it turned on | ||
downloaded whilst your watching TV. | ||
again. | ||
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The message “Scrambled | •• If you are using a CAM CARD (CI/CI+), check that it is installed into the common interface slot. | |
Signal” or “Weak or No | •• If there is still a problem, pull the CAM CARD out of the TV and insert it into the slot again. | |
Signal” appears. | ||
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There are recurrent picture/ | •• Check and change the signal/source. | |
sound issues. | ||
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A reaction may occur between |
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the rubber cushion pads on the | •• To prevent this, use felt pads on any surface of the TV that comes in direct contact with furniture. | |
base stand and the top finish |
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of some furniture. |
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The message “This file may | •• This may appear because of high bit rate of content. Content generally will play but could | |
not be playable properly.” | ||
experience some playability issue. | ||
appears. | ||
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✎✎ You can keep your TV in optimum operating condition by upgrading to the latest firmware (www.samsung.com → support) by USB.
✎✎ This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
✎✎ Some functions and pictures shown in this manual are available on specific models only.
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