06 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www. samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator at the bottom of the TV is lit and glowing a solid red.

•• Try pressing the Power () button at the bottom of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work”.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected (

> Source).

 

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

> Settings

>Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•• If you are not using a cable box or satellite box, and your TV is receiving TV signals from an antenna or a cable wall connector, run Auto Tuning to search for channels ( > Settings > Broadcasting > (Auto Tuning Settings) > Auto Tuning).

––The Auto Tuning Settings may not appear depending on the model or geographical area.

––If you are using a cable box or satellite box, please refer to the cable box or satellite box manual.

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Samsung UA82NU8000KXXV, UA65NU8000KXXV, UA55NU8000KXXV, UA75NU8000KXXV Troubleshooting and Maintenance, TV won’t turn on
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UA55NU8000KXXV, UA82NU8000KXXV, UA75NU8000KXXV, UA65NU8000KXXV specifications

The Samsung UA65NU8000KXXV, UA75NU8000KXXV, UA82NU8000KXXV, and UA55NU8000KXXV are part of the NU8000 series of LED televisions, known for offering exceptional picture quality and a suite of advanced features. These models are designed to deliver an immersive viewing experience, making them ideal for movie enthusiasts and gamers alike.

One of the standout features of the NU8000 series is its Ultra HD 4K resolution. With four times the pixels of Full HD, these televisions provide stunning clarity and detail, enabling viewers to appreciate every nuance in their favorite films and shows. The High Dynamic Range (HDR) technology further enhances the viewing experience by delivering a wider range of colors and increased contrast, ensuring that both dark and bright scenes are depicted with remarkable realism.

Samsung's proprietary Dynamic Crystal Color technology plays a significant role in improving the color performance of the NU8000 series. This feature allows for over a billion shades of color to be displayed, resulting in vibrant and true-to-life images. Coupled with the Precision Black feature, which enhances dark scenes by adjusting the backlight, viewers can experience deep blacks and bright whites that create a more engaging visual experience.

The NU8000 series TVs are powered by the Samsung Smart TV platform, providing users with access to a vast array of streaming services, apps, and content. The intuitive user interface makes it easy to navigate through various options such as Netflix, Amazon Prime Video, and YouTube. Voice control is also available, enhancing user convenience and accessibility.

In terms of design, the televisions in this series sport a sleek and modern aesthetic with slim bezels and a minimalist stand, making them a stylish addition to any living space. Moreover, the models offer a variety of screen sizes, from 55 inches to 82 inches, catering to different room sizes and viewing preferences.

To summarize, the Samsung UA65NU8000KXXV, UA75NU8000KXXV, UA82NU8000KXXV, and UA55NU8000KXXV combine cutting-edge technology with stunning design to offer a remarkable viewing experience. With features such as Ultra HD resolution, HDR, Dynamic Crystal Color, and built-in smart capabilities, these televisions represent a significant investment for anyone seeking to elevate their home entertainment ecosystem.
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