Troubleshooting
(Depending on the country and model)
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com”, then click on Support, or call Samsung customer service centre.
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| Solutions and Explanations |
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| First of all, please perform the Picture Test and confirm that your TV is properly displaying test image. |
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| Picture Quality | (go to MENU - Support - Self Diagnosis - Picture Test) If the test image is properly displayed, the |
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| poor picture may caused by the source or signal. |
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| •• If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI or |
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| Component cables to deliver HD (high definition) picture quality. |
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| •• Cable/Satellite subscribers: Try HD stations from the channel line up. |
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| The TV image does not look as | •• Aerial connection: Try HD stations after performing Auto tuning. |
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| good as it did in the store. | •• Many HD channels are up scaled from SD (Standard Definition) contents. |
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| •• Adjust the Cable/Set top box video output resolution to 1080i or 720p. |
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| •• Make sure you are watching the TV at the minimum recommended distance based on the size |
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| and definition of the signal. |
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| •• Compression of video contents may cause picture distortion especially in fast moving pictures |
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| The picture is distorted: | such as sports and action movies. |
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| macroblock error, small block, | •• Low signal level or bad quality can cause picture distortion. This is not a TV issue. |
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| dots, pixelization | •• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and |
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| digital TV. |
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| Colour is wrong or missing. | •• If you’re using a component connection, make sure the component cables are connected to the |
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| correct jacks. Incorrect or loose connections may cause colour problems or a blank screen. |
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| •• Adjust the Picture options in the TV menu. (go to Picture Mode / Colour / Brightness / |
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| Sharpness) |
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| There is poor colour or | •• Adjust Energy Saving option in the TV menu. (go to MENU - System - Eco Solution - Energy |
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| brightness. | Saving) |
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| •• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Reset |
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| Picture) |
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| There is a dotted line on the | •• If the picture size is set to Screen Fit, change it to 16:9. |
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| edge of the screen. | •• Change cable/satellite box resolution. |
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| The picture is black and white. | •• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of |
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| component input 1 on the TV. |
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| When changing channels, the | •• If connected with a cable box, please try to reset the cable box. Reconnect the AC cord and wait |
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| until the cable box reboots. It may take up to 20 minutes. |
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| picture freezes or is distorted |
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| or delayed. | •• Set the output resolution of the cable box to 1080i or 720p. |
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| First of all, please perform the Sound Test to confirm that your TV audio is properly operating. (go to |
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| Sound Quality | MENU - Support - Self Diagnosis - Sound Test) |
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| If the audio is ok, the sound problem may be caused by the source or signal. |
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| There is no sound or the sound | •• Please check the volume of the device (Cable/Sat Box, DVD, |
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| is too low at maximum volume. |
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| •• Set the Speaker Select option to TV Speaker in the sound menu. |
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| •• If you are using an external device, make sure the audio cables are connected to the correct |
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| audio input jacks on the TV. |
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| The picture is good but there is | •• If you are using an external device, check the device’s audio output option (ex. you may need to |
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| no sound. |
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| change your cable box’s audio option to HDMI when you have a HDMI connected to your TV). |
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| •• If you are using a DVI to HDMI cable, a separate audio cable is required. |
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| •• Reboot the connected device by reconnecting the device’s power cable. |
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| The speakers are making an | •• Check the cable connections. Make sure a video cable is not connected to an audio input. |
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| •• For aerial or cable connections, check the signal strength. Low signal level may cause sound |
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| inappropriate noise. |
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| distortion. |
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