My File Won't Play

When apps aren't playing, these steps may help resolve the problem.

The problem

Try this!

Some files can't be played.

This problem may occur with high-bitrate files. Most files can be played back,

but you might experience problems with high-bitrate files.

 

 

 

I Want to Reset the TV

Initialize the settings to factory defaults.

Reset

Path

Description

 

 

 

 

Settings

Reset Picture, Sound, Broadcasting, and all other settings,

Reset Settings

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except for the network settings, default settings.

 

Reset

 

 

 

 

 

 

Settings

Resets all Smart Hub settings to their factory defaults and

 

deletes all information related to Samsung accounts, linked

Reset Smart Hub

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service accounts, Smart Hub service agreements, and Smart

 

Reset Smart Hub

 

Hub applications.