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Canon MP700, 730i manual Troubleshooting, Message Error code, Cause, Action, Details, Chapter

Models: MP700 MultiPASS MP730 730i

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12-22Troubleshooting

	Message (Error code)		Cause	Action	Details


	Fax Model	NOT	In manual sending, you entered	Use regular dialing, or enter a	Chapter 7
AVAILABLE			a speed dialing number that is	one-touch speed dialing key or coded
			assigned to a group.	speed dialing code that only has one
				fax/telephone number registered.

	PROBLEM READING CARD		The data on the memory card	Check the data on the memory card in
	REINSERT MEMORY CARD		may be inaccessible.	your digital camera.

PROBLEM READING CARD	There is a problem with the card
TURN OFF AND ON	slot.

Try switching to another mode or turning the machine off and on. If the message remains, contact the Canon Customer Care Center.

PUT IN CARTRIDGE	There is no printhead installed in Install the printhead.	Set-Up
	the machine.	Sheet

Fax Model	REC’D IN	The machine received the fax in
MEMORY		memory because paper or ink
		ran out, or a paper jam occurred.

Load paper in the multi-purpose tray,	p. 3-7
replace the ink tank(s), or clear the	p. 11-2
paper jam.	p. 12-15

Fax Model	TRY AGAIN IN	You tried sending a color
B&W (#085)		document to a machine that
		does not support color faxing.

Try sending again in black & white.

p. 13-4

Alternatively, enable the <COLOR

DIRECT TX> setting.

Fax Model	TX nnnn	The machine is sending a
SCANNING P. nnn		document and its memory is full.
MEMORY FULL
PLEASE WAIT

The machine continues to send the document as memory becomes available.

	Fax Model	TX/RX	You pressed [Stop/Reset] to	If required, try sending or receiving
	CANCELLED		cancel the transmission.	again.

	Fax Model	TX/RX NO.	When the machine sends or	Write the number down if you will
	nnnn		receives a fax, it assigns it a	need it later.
			unique identification number
			(nnnn).

	WAIT COOLING		During printing, the printhead	Allow the machine to cool down. The
			may have become too hot.	machine will resume printing when it
				has cooled down.

	WASTED INK NEAR FULL		The waste ink tank is nearly full.	If <CHECK PRINTER> appears, contact
				the Canon Customer Care Center.

WRONG CARTRIDGE	The printhead is not installed
	correctly.

Try to reinstall the printhead. If the message remains in the LCD, the printhead may be defective. Contact the Canon Customer Care Center.

Y INK EMPTY	The yellow ink tank in the	Replace the ink tank.	p. 11-2
	printhead is empty.

12-22Troubleshooting

Chapter 12

Image 131

Canon MP700, 730i, MultiPASS MP730 manual Troubleshooting, Message Error code, Cause, Action, Details, Chapter

Contents

User’s Guide Preface Preface CopyrightTrademarks Users Guide This guide How to use the documentation providedSet-Up Sheet Printed manual Quick Reference Guideuse the machine safely, always pay attention to these cautions Type conventionsinjury to persons if not performed correctly. In order to use the machine safely, always pay attention to these warnings3 Print media handling Contents1 Introduction 2 Document handling9 Fax Model Receiving faxes 11 Maintenance12 Troubleshooting 13 Machine settingsLocation Safety informationVIII Power Supplyin fire HandlingFax Model Do not plug the machine into the same circuit as Maintenance Users in the U.S.A Pre-installation requirements for Canon facsimile equipmentC. Power requirements Legal limitation on usage of your product and the use of imagesFCC Notice Connection of the equipmentIn case of equipment malfunction Rights of the telephone companyA. Location Users in CanadaXIII Pre-installation requirements for Canon facsimile equipmentThe power outlet should be a three-prong grounded receptacle Single or Duplex. It should be independent from copiers, heaters, air conditioners or any electric equipment that is thermostatically controlled. The rated value is 120 volts and 15 amperes. The RJ11-C modular jack should be relatively close to the power outlet to facilitate installation C. Power requirementsPreface CANON CANADA INC 1-800-OK-CANON 24 HOURS A DAY, SEVEN DAYS A WEEKPreface Chapter 1 IntroductionWhat your machine can do Unpacking your machine Main components of the machine w Fax Model In Use/Memory light Operation panel of the machinee Alarm light q Resume key@2Fax Model Redial/Pause key 4Scan key5Photo Print key 6Numeric keysChapter IntroductionProblem documents 2 Document handlingDocument requirements Weight1 Lift the document cover 2 Place your document face down on the Using the platen glassFax Model Using the ADF Loading documentsEnvelopes 3 Print media handlingRecommended print media and requirements Plain PaperPhoto Paper Plus Glossy PP-101 High Resolution Paper HR-101NGlossy Photo Paper GP-301/GP-301N Matte Photo Paper MP-101Printer driver setting Media Type Photo Paper Pro Photo Paper Pro PR-101Photo Paper Pro PC-101S Transparencies CF-102Quantity 1 sheet Paper thickness lever position Right General print media guidelinesT-Shirt Transfers TR-201 Printer driver setting Media Type T-Shirt Transfer3 Close the scanning unit until it locks into place Setting the paper thickness lever2 Move the paper thickness lever to the appropriate setting 1 Press Open q and lift up the scanning unit w4 Press Set Setting the print media size and type1 Press Copy or Fax Model Fax 2 Press Paper Select 3 Use 2 or 3 to select the print media sizeguide A and adjust to the width of the stack Loading print mediaLoading paper Loading envelopesthe stack w paper guide A and adjust to the width of4 Place the stack of envelopes print side up in the multi-purpose tray q. Pinch thethe right Loading banner paperadjust the paper guide to the width of the Make sure the paper thickness lever is set toChapter 3-10Print media handling Chapter 4 Photo printing from a memory cardCompatible memory cards Recommended print media2 Insert a memory card into the appropriate slot Inserting/removing a memory cardInserting a memory card 1 Make sure the machine is on2 Remove the memory card Removing a memory cardStep StepPrinting methods Select a printing method4 Press Menu 5 Press Set Printing an index1 Load the correct print media in the multi-purpose tray 2 Insert the memory card as described on p 3 Press Photo Print12 Press Start Printing all frames10 Use 2 or 3 to select the print media type 11 Press SetIf you selected PLAIN PAPER in step 11 Go to step 8 Use 2 or 3 to select the print media size9 Press Set 10 Use 2 or 3 to select the print media typePress Set Printing a single frame1 Load the correct print media in the multi-purpose tray Insert the memory card as described on p Press Photo Print Press MenuIf you selected PLAIN PAPER in step 15 Go to step 12 Use 2 or 3 to select the print media size13 Press Set 14 Use 2 or 3 to select the print media type2 Insert the memory card as described on p 3 Press Photo Print Printing a range of frames4-10 1 Load the correct print media in the multi-purpose tray14 Use 2 or 3 to select the print media type 4-1112 Use 2 or 3 to select the print media size 13 Press SetChapter If you selected PLAIN PAPER in step 9 Go to step 4-137 Press Set 8 Use 2 or 3 to select the print media typePress Photo Print Press Menu Use 2 or 3 to select VIVID PHOTO PRINT Setting vivid photo printingSetting date printing 4-145 Use 2 or 3 to select SYSTEM SETTINGS 6 Press Set Reading data from or writing data to a memory cardEnabling/disabling overwriting memory card data 4-1513 Insert a memory card into the appropriate slot 4-1610 Press Set 11 Press Stop/Reset to return to standby mode 8 Press SetMaking copies Setting color or black & white copying5 Copying Documents you can copy3 Press Set Adjusting the image quality resolutionAdjusting the exposure density Press Image Quality Use 2 or 3 to select the image qualityCopying an image to fit the page Using preset copy ratiosUsing custom copy ratios Reducing or enlarging a copy1 Load the document on the platen glass or Fax Model ADF 2 Press Copy Advanced copy featuresCopying two pages on a single page 4 Adjust any necessary settings for your document step 4, p3 Use the numeric keys to enter the number of copies Borderless copying4 Adjust any necessary settings for your document step 4, p 1 Load the document on the platen glass 2 Press Copy1 Set the print media size you will be copying on to p Repeating an image on a page9 Press Start Preparing your image to repeat it manually2 Press Copy 3 Use the numeric keys to enter the number of copies 4 Adjust any necessary settings for your document step 4, pCopying your image 1 Load the document on the platen glass or Fax Model ADFPress Set Creating a mirror imageLoad the document on the platen glass or ADF. Press Copy Use the numeric keys to enter the number of copies3 Use the numeric keys to enter the number of copies Shrinking an image to fit the page4 Adjust any necessary settings for your document step 4, p 1 Load the document on the platen glass or Fax Model ADF 2 Press CopyChapter 5-10Copying Chapter Guidelines for entering numbers, letters, and symbols1 Press T to switch to letter mode A or number mode 6 Registering information in your machineTHE SLEREXE COMPANY LIMITED Registering required sender information1 Press Menu 2 Use 2 or 3 to select USER DATA 3 Press Set Entering the sender information4 Use 2 or 3 to select FAX SETTINGS 5 Press Set three times 13 Press Set 14 Press Stop/ResetPress Menu Use 2 or 3 to select USER DATA Press Set Setting the telephone line typeUse 2 or 3 to select FAX SETTINGS Press Set twice Press Set Press Stop/Reset13 Use 2 or 3 to select the week when daylight saving starts Setting daylight saving5 Use 2 or 3 to select SYSTEM SETTINGS 6 Press Set 11 Use 2 or 3 to select the month when daylight saving startsUse 2 or 3 to select the day when daylight saving ends Use 2 or 3 to select the day when daylight saving startsUse 2 or 3 to select the month when daylight saving ends 21 Use 2 or 3 to select the week when daylight saving endsOne-touch speed dialing 7 Speed dialingSpeed dialing methods Chapter4 Use 2 or 3 to select a one-touch speed dialing key 01 to Registering one-touch speed dialingor Press Stop/Reset to return to standby mode Press Menu Use 2 or 3 to select USER DATA Press Set three timesChanging or deleting an entry 6 Use 2 or 3 to select a coded speed dialing code 00 to Registering coded speed dialing1 Press Menu 2 Use 2 or 3 to select USER DATA 3 Press Set twice 4 Use 2 or 3 to select CODED SPEED DIAL 5 Press SetChanging or deleting an entry To register a group under a coded speed dialing code Registering group dialingPress Menu Use 2 or 3 to select USER DATA Press Set twice Use 2 or 3 to select GROUP DIAL Press Set11 Press Set Press Stop/Reset to return to standby modeChanging or deleting an entry Coded speed dialing Using speed dialingOne-touch speed dialing 5 Use 2 or 3 to select SPEED DIAL LIST 6 Press Set Printing speed dialing lists1 Press Fax 2 Press Menu 3 Use 2 or 3 to select REPORTS/LISTS 4 Press SetChapter 7-10Speed dialing Memory sending 8 Sending faxesDocuments you can fax Sending methodssending a document Set-Up Sheet 2 Load the document in the ADF Manual sendingPress Fax Adjust any necessary settings for your document To cancel manual sending Press Stop/Reset1 Press Image Quality 2 Use 2 or 3 to select the resolution Setting color or black & white transmissionAdjusting the image quality fax resolution Improving faxed imagesRegular dialing Adjusting the scan exposureDialing methods Press Exposure Use 2 or 3 to select the exposure Press SetAutomatic redialing Customizing automatic redialing settingsRedialing a busy number Manual redialingIf you selected ON in step 11 Press Set twice If you selected OFF in step 11 Press Set 12 Press Stop/Reset15 Press Set 16 Press Stop/Reset Use 2 or 3 to select AUTO REDIAL Press SetOne-touch speed dialing Press the one-touch speed dialing keys 2 Press Fax 3 Adjust any necessary settings for your document1 Load the document on the platen glass or ADF 4 Enter the fax numbers you want to send toPress Fax Press Menu Use 2 or 3 to select MEMORY REFERENCE Documents stored in memoryPrinting a list of documents in memory Printing or deleting a document in memoryA Transaction number TX/RX NO Checking a document’s detailsor Press Stop/Reset to return to standby mode If deleting a document, press T8-10 Dialing through a switchboardSwitching temporarily to tone dialing Special dialingChapter Setting the receive mode9 Receiving faxes 4 Use 2 or 3 to select the receive mode4 Use 2 or 3 to select FAX SETTINGS 5 Press Set Receiving both faxes and voice calls automatically FAX/TEL AUTO SWCustomizing FAX/TEL AUTO SW Choose this mode if11 Press Set twice Receiving faxes automatically FAX ONLY MODE15 Press Set 16 Press Stop/Reset Choose this mode if5 Use 2 or 3 to select FAX SETTINGS 6 Press Set Receiving with a DRPD Distinctive Ring Pattern Detection service DRPDSetting the ring pattern Choose this mode if10 Press Set Receiving faxes manually MANUAL MODE12 Press Set 13 Press Stop/Reset Choose this mode ifAdjusting the answering machine ANS.MACHINE MODECanceling receiving Receiving when an answering machine is connectedChapter Reports and listsSummary of reports and lists 10-110-2 Adjusting the ACTIVITY REPORT settingACTIVITY REPORT Printing the ACTIVITY REPORT6 Use 2 or 3 to select REPORT SETTINGS 7 Press Set twice Adjusting the TX REPORT setting10-3 4 Use 2 or 3 to select FAX SETTINGS 5 Press Set6 Use 2 or 3 to select REPORT SETTINGS 7 Press Set Adjusting the RX REPORT setting10-4 4 Use 2 or 3 to select FAX SETTINGS 5 Press Set4 Press Set Printing the USER’S DATA LIST10-5 1 Press Fax 2 Press Menu 3 Use 2 or 3 to select REPORTS/LISTSChapter 10-6Reports and lists Guidelines MaintenanceWhen to replace an ink tank Replacing ink tanks2 Press Open q and lift up the scanning unit w Replacing an ink tank11-2 1 Make sure the power is turned onPerform deep printhead cleaning HEAD REFRESHING setting p Flowchart of printhead maintenanceMaintaining the printhead 11-33 Use 2 or 3 to select MAINTENANCE 4 Press Set twice Cleaning the printheadPrinting the nozzle check pattern 11-4When all values have been entered, the LCD displays the following Aligning the printhead11-5 3 Use 2 or 3 to select MAINTENANCE 4 Press SetPress Set Repeat steps 12 and 13 for column M 11-6Most solid box Cleaning the scanning area Cleaning your machineCleaning the exterior Cleaning the interior4 Close the scanning unit until it locks into place Fax Model Cleaning the ADF area11-8 5 Reconnect the power cord and turn on the power5 Reconnect the power cord and turn on the power Cleaning the roller11-9 4 When you are finished, close the feeder cover until it clicksChapter 11-10 MaintenanceInstallation or removal of the MP Toolbox cannot be completed TroubleshootingProblems installing and removing software MP Drivers/MP Toolbox Cannot install the softwareIn Device Manager, green mark “?” is displayed Windows Me Problems turning on the computerProblems printing from your computer Cannot use the software after upgrading to Windows XPPaper does not feed properly 12-3Cannot print to a shared printer Printing stops in the middlePrintout is rubbed or stained Meaningless characters and symbols are printingPaper curls White streaks appear on the printoutPaper comes out but there is nothing copied on it Copying problems12-5 12-6 Problems scanningCopy quality is poor or documents are printed with streaks Cannot scan a document12-7 When you click a key on the MP Toolbox, another application opensComputer has hung up or frozen Troubleshooting12-8 White margins appear around the scanned imageWhite lines appear on the left side of the image Cannot scan correctly with multi-scanSee below if you are having problems receiving faxes Problems receiving faxes12-9 Cannot receive a fax, cannot print a faxCannot receive faxes automatically Machine does not switch automatically between voice and fax receptionCannot receive a fax in ECM mode Repeated errors occur when you receive a faxFax sent is dirty or documents are printed with streaks Problems sending faxesCannot send a fax in ECM mode Cannot send a faxCannot dial Telephone problemsProblems using a memory card Repeated errors occur when you send a faxThe Unplug/Eject icon does not appear Windows “?” is printed in the indexRemovable disk does not appear in Windows Explorer 12-14 Troubleshooting If nothing displays in the LCD if there is no powerIn Windows Explorer, you cannot display Thumbnails Windows The memory card is recognized as a drive other than Removable DiskRemoving jams from the machine’s interior If the power disconnects unexpectedlyRemoving jammed paper Removing jams in the paper output tray12-16 Troubleshooting Removing jammed documentsIf there are repeated paper jams 1 Press Stop/Reset 2 If a multipage document is loaded, remove6 Lower the paper release lever A, then close the feeder cover 3 Open the feeder cover5 Pull out the jammed page from the ADF 12-18 Troubleshooting If the nozzle check pattern does not print properlyInterpreting the messages When the Alarm light blinksDetails LCD messagesCause Action1 sec. key because there are 12-20 TroubleshootingAction TroubleshootingChapter CauseAction 12-22 TroubleshootingMessage Error code CauseIf you cannot solve the problem Chapter 12-24 Troubleshooting13-1 Machine settingsPrinting a list to check the current settings Accessing the machine settings13-2 SettingsMenu SPECIAL COPY Function key CopyMenu USER DATA Function keys Copy, Scan, Photo Print, Fax Model Fax AUTO PRINT OFF 13-4AUTO PRINT ON If you select FAX/TEL AUTO SW, DRPD, or FAX Function key Fax Fax Model Menu RECEIVE MODEFax Model Menu MEMORY REFERENCE Function key Fax Fax Model Menu REPORTS/LISTSMachine settings Menu PHOTO PRINT MODE Function key Photo PrintName 13-8Machine settings SettingPower source AppendixSpeciﬁcations General speciﬁcationsEnvelope printable areas Printable areasPaper printable areas Scanned area Ink speciﬁcationsBanner paper printable areas Printing resolution Print speciﬁcationsPhoto print speciﬁcations Copy speciﬁcationsCompatibility Fax Model Fax speciﬁcationsFax resolution Applicable lineConnection Telephone speciﬁcationsIndex Indexnames I-2 Indexwith answering machine connected PROBLEM READING CARD messageIndex faxes and voice calls automatically 9-2WRONG CARTRIDGE message I-4 IndexIndex IndexI-2 Index Index I-4 Index