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Canon 730i, MP700 manual Copying problems, 12-5, Paper comes out but there is nothing copied on it

Models: MP700 MultiPASS MP730 730i

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Copying problems

The ink empty message is displayed differently on the printer status monitor than how it is displayed on the machine’s LCD.

While you are printing from your computer, if the ink empty message is displayed on the printer status monitor and on the machine’s LCD, press [Resume] on the machine and cancel the job. On the printer status monitor, the message changes to [Ink low] and you can continue printing for a short period of time.

However, the ink empty message on the machine’s LCD does not change so replace the appropriate ink tank.

Copying problems

See below if you are having problems copying.

For printing-related problems, see the items marked with P in Problems printing from your computer, p. 12-2.

Cannot make a copy (the document or paper will not feed into the machine).

1.Is there anything displayed in the LCD? If nothing is displayed, see p. 12-14.

2.Is the Alarm light blinking? If it is blinking, see p. 12-18.

3.Is the document loaded correctly?

Check that the document is loaded correctly on the platen glass or Fax Model ADF ( p. 2-2).

4.See Paper does not feed properly on p. 12-3.

5.Are the ink tanks installed correctly?

Press [Open] and lift up the scanning unit (Printer cover). Press “PUSH” on the tanks and check that they are securely inserted.

6.Print the nozzle check pattern ( Maintaining the printhead, p. 11-3).

Paper comes out but there is nothing copied on it.

1. Is the document loaded correctly?

If placing the document on the platen glass, the side to be copied should be face down. Fax Model If placing the document in the ADF, the side to be copied should be face up ( p. 2-2).

2.Has ink run out?

If nothing prints or one of the colors does not print, check if the ink tanks are empty. Replace the ink tank(s) if necessary. Also, make sure the orange tape has been completely removed from the ink tanks.

Correct

Tape not removed completely

Remove the tape up to the perforations.

3. Print the nozzle check pattern ( Maintaining the printhead, p. 11-3).

12

Troubleshooting

Chapter 12

Troubleshooting

12-5

Image 114

Canon 730i, MultiPASS MP730, MP700 manual Copying problems, 12-5, Paper comes out but there is nothing copied on it

Contents

User’s Guide Preface Copyright TrademarksPreface Printed manual Quick Reference Guide How to use the documentation providedSet-Up Sheet Users Guide This guidemachine safely, always pay attention to these warnings Type conventionsinjury to persons if not performed correctly. In order to use the use the machine safely, always pay attention to these cautions2 Document handling Contents1 Introduction 3 Print media handling13 Machine settings 11 Maintenance12 Troubleshooting 9 Fax Model Receiving faxesSafety information LocationPower Supply VIIIHandling Fax Model Do not plug the machine into the same circuit asin fire Maintenance Legal limitation on usage of your product and the use of images Pre-installation requirements for Canon facsimile equipmentC. Power requirements Users in the U.S.ARights of the telephone company Connection of the equipmentIn case of equipment malfunction FCC NoticePre-installation requirements for Canon facsimile equipment Users in CanadaXIII A. LocationC. Power requirements The power outlet should be a three-prong grounded receptacle Single or Duplex. It should be independent from copiers, heaters, air conditioners or any electric equipment that is thermostatically controlled. The rated value is 120 volts and 15 amperes. The RJ11-C modular jack should be relatively close to the power outlet to facilitate installationCANON CANADA INC 1-800-OK-CANON 24 HOURS A DAY, SEVEN DAYS A WEEK PrefacePreface 1 Introduction What your machine can doChapter Unpacking your machine Main components of the machine q Resume key Operation panel of the machinee Alarm light w Fax Model In Use/Memory light6Numeric keys 4Scan key5Photo Print key @2Fax Model Redial/Pause keyIntroduction ChapterWeight 2 Document handlingDocument requirements Problem documentsLoading documents Using the platen glassFax Model Using the ADF 1 Lift the document cover 2 Place your document face down on thePlain Paper 3 Print media handlingRecommended print media and requirements EnvelopesMatte Photo Paper MP-101 High Resolution Paper HR-101NGlossy Photo Paper GP-301/GP-301N Photo Paper Plus Glossy PP-101Transparencies CF-102 Photo Paper Pro PR-101Photo Paper Pro PC-101S Printer driver setting Media Type Photo Paper ProPrinter driver setting Media Type T-Shirt Transfer General print media guidelinesT-Shirt Transfers TR-201 Quantity 1 sheet Paper thickness lever position Right1 Press Open q and lift up the scanning unit w Setting the paper thickness lever2 Move the paper thickness lever to the appropriate setting 3 Close the scanning unit until it locks into place3 Use 2 or 3 to select the print media size Setting the print media size and type1 Press Copy or Fax Model Fax 2 Press Paper Select 4 Press SetLoading envelopes Loading print mediaLoading paper guide A and adjust to the width of the stackin the multi-purpose tray q. Pinch the paper guide A and adjust to the width of4 Place the stack of envelopes print side up the stack wMake sure the paper thickness lever is set to Loading banner paperadjust the paper guide to the width of the the right3-10 Print media handlingChapter Recommended print media 4 Photo printing from a memory cardCompatible memory cards Chapter1 Make sure the machine is on Inserting/removing a memory cardInserting a memory card 2 Insert a memory card into the appropriate slotRemoving a memory card 2 Remove the memory cardSelect a printing method StepPrinting methods Step2 Insert the memory card as described on p 3 Press Photo Print Printing an index1 Load the correct print media in the multi-purpose tray 4 Press Menu 5 Press Set11 Press Set Printing all frames10 Use 2 or 3 to select the print media type 12 Press Start10 Use 2 or 3 to select the print media type 8 Use 2 or 3 to select the print media size9 Press Set If you selected PLAIN PAPER in step 11 Go to stepInsert the memory card as described on p Press Photo Print Press Menu Printing a single frame1 Load the correct print media in the multi-purpose tray Press Set14 Use 2 or 3 to select the print media type 12 Use 2 or 3 to select the print media size13 Press Set If you selected PLAIN PAPER in step 15 Go to step1 Load the correct print media in the multi-purpose tray Printing a range of frames4-10 2 Insert the memory card as described on p 3 Press Photo Print13 Press Set 4-1112 Use 2 or 3 to select the print media size 14 Use 2 or 3 to select the print media typeChapter 8 Use 2 or 3 to select the print media type 4-137 Press Set If you selected PLAIN PAPER in step 9 Go to step4-14 Setting vivid photo printingSetting date printing Press Photo Print Press Menu Use 2 or 3 to select VIVID PHOTO PRINT4-15 Reading data from or writing data to a memory cardEnabling/disabling overwriting memory card data 5 Use 2 or 3 to select SYSTEM SETTINGS 6 Press Set8 Press Set 4-1610 Press Set 11 Press Stop/Reset to return to standby mode 13 Insert a memory card into the appropriate slotDocuments you can copy Setting color or black & white copying5 Copying Making copiesPress Image Quality Use 2 or 3 to select the image quality Adjusting the image quality resolutionAdjusting the exposure density 3 Press SetReducing or enlarging a copy Using preset copy ratiosUsing custom copy ratios Copying an image to fit the page4 Adjust any necessary settings for your document step 4, p Advanced copy featuresCopying two pages on a single page 1 Load the document on the platen glass or Fax Model ADF 2 Press Copy1 Load the document on the platen glass 2 Press Copy Borderless copying4 Adjust any necessary settings for your document step 4, p 3 Use the numeric keys to enter the number of copiesPreparing your image to repeat it manually Repeating an image on a page9 Press Start 1 Set the print media size you will be copying on to p1 Load the document on the platen glass or Fax Model ADF 4 Adjust any necessary settings for your document step 4, pCopying your image 2 Press Copy 3 Use the numeric keys to enter the number of copiesUse the numeric keys to enter the number of copies Creating a mirror imageLoad the document on the platen glass or ADF. Press Copy Press Set1 Load the document on the platen glass or Fax Model ADF 2 Press Copy Shrinking an image to fit the page4 Adjust any necessary settings for your document step 4, p 3 Use the numeric keys to enter the number of copies5-10 CopyingChapter 6 Registering information in your machine Guidelines for entering numbers, letters, and symbols1 Press T to switch to letter mode A or number mode ChapterRegistering required sender information THE SLEREXE COMPANY LIMITED13 Press Set 14 Press Stop/Reset Entering the sender information4 Use 2 or 3 to select FAX SETTINGS 5 Press Set three times 1 Press Menu 2 Use 2 or 3 to select USER DATA 3 Press SetPress Set Press Stop/Reset Setting the telephone line typeUse 2 or 3 to select FAX SETTINGS Press Set twice Press Menu Use 2 or 3 to select USER DATA Press Set11 Use 2 or 3 to select the month when daylight saving starts Setting daylight saving5 Use 2 or 3 to select SYSTEM SETTINGS 6 Press Set 13 Use 2 or 3 to select the week when daylight saving starts21 Use 2 or 3 to select the week when daylight saving ends Use 2 or 3 to select the day when daylight saving startsUse 2 or 3 to select the month when daylight saving ends Use 2 or 3 to select the day when daylight saving endsChapter 7 Speed dialingSpeed dialing methods One-touch speed dialingPress Menu Use 2 or 3 to select USER DATA Press Set three times Registering one-touch speed dialingor Press Stop/Reset to return to standby mode 4 Use 2 or 3 to select a one-touch speed dialing key 01 toChanging or deleting an entry 4 Use 2 or 3 to select CODED SPEED DIAL 5 Press Set Registering coded speed dialing1 Press Menu 2 Use 2 or 3 to select USER DATA 3 Press Set twice 6 Use 2 or 3 to select a coded speed dialing code 00 toChanging or deleting an entry Use 2 or 3 to select GROUP DIAL Press Set Registering group dialingPress Menu Use 2 or 3 to select USER DATA Press Set twice To register a group under a coded speed dialing codePress Stop/Reset to return to standby mode Changing or deleting an entry11 Press Set Using speed dialing One-touch speed dialingCoded speed dialing 4 Press Set Printing speed dialing lists1 Press Fax 2 Press Menu 3 Use 2 or 3 to select REPORTS/LISTS 5 Use 2 or 3 to select SPEED DIAL LIST 6 Press Set7-10 Speed dialingChapter Sending methods 8 Sending faxesDocuments you can fax Memory sendingTo cancel manual sending Press Stop/Reset Manual sendingPress Fax Adjust any necessary settings for your document sending a document Set-Up Sheet 2 Load the document in the ADFImproving faxed images Setting color or black & white transmissionAdjusting the image quality fax resolution 1 Press Image Quality 2 Use 2 or 3 to select the resolutionPress Exposure Use 2 or 3 to select the exposure Press Set Adjusting the scan exposureDialing methods Regular dialingManual redialing Customizing automatic redialing settingsRedialing a busy number Automatic redialingUse 2 or 3 to select AUTO REDIAL Press Set If you selected OFF in step 11 Press Set 12 Press Stop/Reset15 Press Set 16 Press Stop/Reset If you selected ON in step 11 Press Set twice4 Enter the fax numbers you want to send to 2 Press Fax 3 Adjust any necessary settings for your document1 Load the document on the platen glass or ADF One-touch speed dialing Press the one-touch speed dialing keysPrinting or deleting a document in memory Documents stored in memoryPrinting a list of documents in memory Press Fax Press Menu Use 2 or 3 to select MEMORY REFERENCEIf deleting a document, press T Checking a document’s detailsor Press Stop/Reset to return to standby mode A Transaction number TX/RX NOSpecial dialing Dialing through a switchboardSwitching temporarily to tone dialing 8-104 Use 2 or 3 to select the receive mode Setting the receive mode9 Receiving faxes ChapterChoose this mode if Receiving both faxes and voice calls automatically FAX/TEL AUTO SWCustomizing FAX/TEL AUTO SW 4 Use 2 or 3 to select FAX SETTINGS 5 Press SetChoose this mode if Receiving faxes automatically FAX ONLY MODE15 Press Set 16 Press Stop/Reset 11 Press Set twiceChoose this mode if Receiving with a DRPD Distinctive Ring Pattern Detection service DRPDSetting the ring pattern 5 Use 2 or 3 to select FAX SETTINGS 6 Press SetChoose this mode if Receiving faxes manually MANUAL MODE12 Press Set 13 Press Stop/Reset 10 Press SetReceiving when an answering machine is connected ANS.MACHINE MODECanceling receiving Adjusting the answering machine10-1 Reports and listsSummary of reports and lists ChapterPrinting the ACTIVITY REPORT Adjusting the ACTIVITY REPORT settingACTIVITY REPORT 10-24 Use 2 or 3 to select FAX SETTINGS 5 Press Set Adjusting the TX REPORT setting10-3 6 Use 2 or 3 to select REPORT SETTINGS 7 Press Set twice4 Use 2 or 3 to select FAX SETTINGS 5 Press Set Adjusting the RX REPORT setting10-4 6 Use 2 or 3 to select REPORT SETTINGS 7 Press Set1 Press Fax 2 Press Menu 3 Use 2 or 3 to select REPORTS/LISTS Printing the USER’S DATA LIST10-5 4 Press Set10-6 Reports and listsChapter Replacing ink tanks MaintenanceWhen to replace an ink tank Guidelines1 Make sure the power is turned on Replacing an ink tank11-2 2 Press Open q and lift up the scanning unit w11-3 Flowchart of printhead maintenanceMaintaining the printhead Perform deep printhead cleaning HEAD REFRESHING setting p11-4 Cleaning the printheadPrinting the nozzle check pattern 3 Use 2 or 3 to select MAINTENANCE 4 Press Set twice3 Use 2 or 3 to select MAINTENANCE 4 Press Set Aligning the printhead11-5 When all values have been entered, the LCD displays the following11-6 Most solid boxPress Set Repeat steps 12 and 13 for column M Cleaning the interior Cleaning your machineCleaning the exterior Cleaning the scanning area5 Reconnect the power cord and turn on the power Fax Model Cleaning the ADF area11-8 4 Close the scanning unit until it locks into place4 When you are finished, close the feeder cover until it clicks Cleaning the roller11-9 5 Reconnect the power cord and turn on the power11-10 Maintenance ChapterMP Drivers/MP Toolbox Cannot install the software TroubleshootingProblems installing and removing software Installation or removal of the MP Toolbox cannot be completedCannot use the software after upgrading to Windows XP Problems turning on the computerProblems printing from your computer In Device Manager, green mark “?” is displayed Windows MePrinting stops in the middle 12-3Cannot print to a shared printer Paper does not feed properlyWhite streaks appear on the printout Meaningless characters and symbols are printingPaper curls Printout is rubbed or stainedCopying problems 12-5Paper comes out but there is nothing copied on it Cannot scan a document Problems scanningCopy quality is poor or documents are printed with streaks 12-6Troubleshooting When you click a key on the MP Toolbox, another application opensComputer has hung up or frozen 12-7Cannot scan correctly with multi-scan White margins appear around the scanned imageWhite lines appear on the left side of the image 12-8Cannot receive a fax, cannot print a fax Problems receiving faxes12-9 See below if you are having problems receiving faxesRepeated errors occur when you receive a fax Machine does not switch automatically between voice and fax receptionCannot receive a fax in ECM mode Cannot receive faxes automaticallyCannot send a fax Problems sending faxesCannot send a fax in ECM mode Fax sent is dirty or documents are printed with streaksRepeated errors occur when you send a fax Telephone problemsProblems using a memory card Cannot dial“?” is printed in the index Removable disk does not appear in Windows ExplorerThe Unplug/Eject icon does not appear Windows The memory card is recognized as a drive other than Removable Disk If nothing displays in the LCD if there is no powerIn Windows Explorer, you cannot display Thumbnails Windows 12-14 TroubleshootingRemoving jams in the paper output tray If the power disconnects unexpectedlyRemoving jammed paper Removing jams from the machine’s interior1 Press Stop/Reset 2 If a multipage document is loaded, remove Removing jammed documentsIf there are repeated paper jams 12-16 Troubleshooting3 Open the feeder cover 5 Pull out the jammed page from the ADF6 Lower the paper release lever A, then close the feeder cover When the Alarm light blinks If the nozzle check pattern does not print properlyInterpreting the messages 12-18 TroubleshootingAction LCD messagesCause Details12-20 Troubleshooting 1 sec. key because there areCause TroubleshootingChapter ActionCause 12-22 TroubleshootingMessage Error code ActionIf you cannot solve the problem 12-24 Troubleshooting ChapterAccessing the machine settings Machine settingsPrinting a list to check the current settings 13-1Function key Copy SettingsMenu SPECIAL COPY 13-2Menu USER DATA Function keys Copy, Scan, Photo Print, Fax Model Fax 13-4 AUTO PRINT ONAUTO PRINT OFF If you select FAX/TEL AUTO SW, DRPD, or FAX Fax Model Menu REPORTS/LISTS Fax Model Menu RECEIVE MODEFax Model Menu MEMORY REFERENCE Function key Fax Function key FaxMenu PHOTO PRINT MODE Function key Photo Print Machine settingsSetting 13-8Machine settings NameGeneral speciﬁcations AppendixSpeciﬁcations Power sourcePrintable areas Paper printable areasEnvelope printable areas Ink speciﬁcations Banner paper printable areasScanned area Copy speciﬁcations Print speciﬁcationsPhoto print speciﬁcations Printing resolutionApplicable line Fax Model Fax speciﬁcationsFax resolution CompatibilityTelephone speciﬁcations ConnectionIndex IndexI-2 Index namesfaxes and voice calls automatically 9-2 PROBLEM READING CARD messageIndex with answering machine connectedI-4 Index WRONG CARTRIDGE messageIndex IndexI-2 Index Index I-4 Index