Manuals / Canon / Computer Equipment / All in One Printer

Canon MultiPASS MP730, 730i If the nozzle check pattern does not print properly, Troubleshooting

Models: MP700 MultiPASS MP730 730i

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If the nozzle check pattern does not print properly

Refer to Maintaining the printhead, p. 11-3.

Interpreting the messages

When the Alarm light blinks

Check the message in the LCD. If there is a message, follow the instructions and correct the error. Then to resume operation, press [Resume]. The Alarm light will turn off.

If the error remains, turn off the machine and disconnect the power cord. Wait 15 seconds, then reconnect the power cord and turn on the power.

If you cannot clear a paper jam

Turn off the machine and disconnect the power cord. Wait five seconds, reconnect the power cord and turn on the power. If the problem has been resolved, the Alarm light will turn off.

If the Alarm light still lights even after you have turned the power on again Contact the Canon Customer Care Center.

Error codes are printed in the ACTIVITY REPORT.

12-18Troubleshooting

Chapter 12

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Canon MultiPASS MP730 If the nozzle check pattern does not print properly, Interpreting the messages, Troubleshooting

Contents

User’s Guide Preface Trademarks CopyrightPreface Users Guide This guide How to use the documentation providedSet-Up Sheet Printed manual Quick Reference Guideuse the machine safely, always pay attention to these cautions Type conventionsinjury to persons if not performed correctly. In order to use the machine safely, always pay attention to these warnings3 Print media handling Contents1 Introduction 2 Document handling9 Fax Model Receiving faxes 11 Maintenance12 Troubleshooting 13 Machine settingsLocation Safety informationVIII Power SupplyFax Model Do not plug the machine into the same circuit as Handlingin fire Maintenance Users in the U.S.A Pre-installation requirements for Canon facsimile equipmentC. Power requirements Legal limitation on usage of your product and the use of imagesFCC Notice Connection of the equipmentIn case of equipment malfunction Rights of the telephone companyA. Location Users in CanadaXIII Pre-installation requirements for Canon facsimile equipmentThe power outlet should be a three-prong grounded receptacle Single or Duplex. It should be independent from copiers, heaters, air conditioners or any electric equipment that is thermostatically controlled. The rated value is 120 volts and 15 amperes. The RJ11-C modular jack should be relatively close to the power outlet to facilitate installation C. Power requirementsPreface CANON CANADA INC 1-800-OK-CANON 24 HOURS A DAY, SEVEN DAYS A WEEKPreface What your machine can do 1 IntroductionChapter Unpacking your machine Main components of the machine w Fax Model In Use/Memory light Operation panel of the machinee Alarm light q Resume key@2Fax Model Redial/Pause key 4Scan key5Photo Print key 6Numeric keysChapter IntroductionProblem documents 2 Document handlingDocument requirements Weight1 Lift the document cover 2 Place your document face down on the Using the platen glassFax Model Using the ADF Loading documentsEnvelopes 3 Print media handlingRecommended print media and requirements Plain PaperPhoto Paper Plus Glossy PP-101 High Resolution Paper HR-101NGlossy Photo Paper GP-301/GP-301N Matte Photo Paper MP-101Printer driver setting Media Type Photo Paper Pro Photo Paper Pro PR-101Photo Paper Pro PC-101S Transparencies CF-102Quantity 1 sheet Paper thickness lever position Right General print media guidelinesT-Shirt Transfers TR-201 Printer driver setting Media Type T-Shirt Transfer3 Close the scanning unit until it locks into place Setting the paper thickness lever2 Move the paper thickness lever to the appropriate setting 1 Press Open q and lift up the scanning unit w4 Press Set Setting the print media size and type1 Press Copy or Fax Model Fax 2 Press Paper Select 3 Use 2 or 3 to select the print media sizeguide A and adjust to the width of the stack Loading print mediaLoading paper Loading envelopesthe stack w paper guide A and adjust to the width of4 Place the stack of envelopes print side up in the multi-purpose tray q. Pinch thethe right Loading banner paperadjust the paper guide to the width of the Make sure the paper thickness lever is set toPrint media handling 3-10Chapter Chapter 4 Photo printing from a memory cardCompatible memory cards Recommended print media2 Insert a memory card into the appropriate slot Inserting/removing a memory cardInserting a memory card 1 Make sure the machine is on2 Remove the memory card Removing a memory cardStep StepPrinting methods Select a printing method4 Press Menu 5 Press Set Printing an index1 Load the correct print media in the multi-purpose tray 2 Insert the memory card as described on p 3 Press Photo Print12 Press Start Printing all frames10 Use 2 or 3 to select the print media type 11 Press SetIf you selected PLAIN PAPER in step 11 Go to step 8 Use 2 or 3 to select the print media size9 Press Set 10 Use 2 or 3 to select the print media typePress Set Printing a single frame1 Load the correct print media in the multi-purpose tray Insert the memory card as described on p Press Photo Print Press MenuIf you selected PLAIN PAPER in step 15 Go to step 12 Use 2 or 3 to select the print media size13 Press Set 14 Use 2 or 3 to select the print media type2 Insert the memory card as described on p 3 Press Photo Print Printing a range of frames4-10 1 Load the correct print media in the multi-purpose tray14 Use 2 or 3 to select the print media type 4-1112 Use 2 or 3 to select the print media size 13 Press SetChapter If you selected PLAIN PAPER in step 9 Go to step 4-137 Press Set 8 Use 2 or 3 to select the print media typePress Photo Print Press Menu Use 2 or 3 to select VIVID PHOTO PRINT Setting vivid photo printingSetting date printing 4-145 Use 2 or 3 to select SYSTEM SETTINGS 6 Press Set Reading data from or writing data to a memory cardEnabling/disabling overwriting memory card data 4-1513 Insert a memory card into the appropriate slot 4-1610 Press Set 11 Press Stop/Reset to return to standby mode 8 Press SetMaking copies Setting color or black & white copying5 Copying Documents you can copy3 Press Set Adjusting the image quality resolutionAdjusting the exposure density Press Image Quality Use 2 or 3 to select the image qualityCopying an image to fit the page Using preset copy ratiosUsing custom copy ratios Reducing or enlarging a copy1 Load the document on the platen glass or Fax Model ADF 2 Press Copy Advanced copy featuresCopying two pages on a single page 4 Adjust any necessary settings for your document step 4, p3 Use the numeric keys to enter the number of copies Borderless copying4 Adjust any necessary settings for your document step 4, p 1 Load the document on the platen glass 2 Press Copy1 Set the print media size you will be copying on to p Repeating an image on a page9 Press Start Preparing your image to repeat it manually2 Press Copy 3 Use the numeric keys to enter the number of copies 4 Adjust any necessary settings for your document step 4, pCopying your image 1 Load the document on the platen glass or Fax Model ADFPress Set Creating a mirror imageLoad the document on the platen glass or ADF. Press Copy Use the numeric keys to enter the number of copies3 Use the numeric keys to enter the number of copies Shrinking an image to fit the page4 Adjust any necessary settings for your document step 4, p 1 Load the document on the platen glass or Fax Model ADF 2 Press CopyCopying 5-10Chapter Chapter Guidelines for entering numbers, letters, and symbols1 Press T to switch to letter mode A or number mode 6 Registering information in your machineTHE SLEREXE COMPANY LIMITED Registering required sender information1 Press Menu 2 Use 2 or 3 to select USER DATA 3 Press Set Entering the sender information4 Use 2 or 3 to select FAX SETTINGS 5 Press Set three times 13 Press Set 14 Press Stop/ResetPress Menu Use 2 or 3 to select USER DATA Press Set Setting the telephone line typeUse 2 or 3 to select FAX SETTINGS Press Set twice Press Set Press Stop/Reset13 Use 2 or 3 to select the week when daylight saving starts Setting daylight saving5 Use 2 or 3 to select SYSTEM SETTINGS 6 Press Set 11 Use 2 or 3 to select the month when daylight saving startsUse 2 or 3 to select the day when daylight saving ends Use 2 or 3 to select the day when daylight saving startsUse 2 or 3 to select the month when daylight saving ends 21 Use 2 or 3 to select the week when daylight saving endsOne-touch speed dialing 7 Speed dialingSpeed dialing methods Chapter4 Use 2 or 3 to select a one-touch speed dialing key 01 to Registering one-touch speed dialingor Press Stop/Reset to return to standby mode Press Menu Use 2 or 3 to select USER DATA Press Set three timesChanging or deleting an entry 6 Use 2 or 3 to select a coded speed dialing code 00 to Registering coded speed dialing1 Press Menu 2 Use 2 or 3 to select USER DATA 3 Press Set twice 4 Use 2 or 3 to select CODED SPEED DIAL 5 Press SetChanging or deleting an entry To register a group under a coded speed dialing code Registering group dialingPress Menu Use 2 or 3 to select USER DATA Press Set twice Use 2 or 3 to select GROUP DIAL Press SetChanging or deleting an entry Press Stop/Reset to return to standby mode11 Press Set One-touch speed dialing Using speed dialingCoded speed dialing 5 Use 2 or 3 to select SPEED DIAL LIST 6 Press Set Printing speed dialing lists1 Press Fax 2 Press Menu 3 Use 2 or 3 to select REPORTS/LISTS 4 Press SetSpeed dialing 7-10Chapter Memory sending 8 Sending faxesDocuments you can fax Sending methodssending a document Set-Up Sheet 2 Load the document in the ADF Manual sendingPress Fax Adjust any necessary settings for your document To cancel manual sending Press Stop/Reset1 Press Image Quality 2 Use 2 or 3 to select the resolution Setting color or black & white transmissionAdjusting the image quality fax resolution Improving faxed imagesRegular dialing Adjusting the scan exposureDialing methods Press Exposure Use 2 or 3 to select the exposure Press SetAutomatic redialing Customizing automatic redialing settingsRedialing a busy number Manual redialingIf you selected ON in step 11 Press Set twice If you selected OFF in step 11 Press Set 12 Press Stop/Reset15 Press Set 16 Press Stop/Reset Use 2 or 3 to select AUTO REDIAL Press SetOne-touch speed dialing Press the one-touch speed dialing keys 2 Press Fax 3 Adjust any necessary settings for your document1 Load the document on the platen glass or ADF 4 Enter the fax numbers you want to send toPress Fax Press Menu Use 2 or 3 to select MEMORY REFERENCE Documents stored in memoryPrinting a list of documents in memory Printing or deleting a document in memoryA Transaction number TX/RX NO Checking a document’s detailsor Press Stop/Reset to return to standby mode If deleting a document, press T8-10 Dialing through a switchboardSwitching temporarily to tone dialing Special dialing1 Press Fax 2 Press Menu 3 Press Set Setting the receive mode9 Receiving faxes Chapter6 Use 2 or 3 to select RX SETTINGS 7 Press Set Receiving both faxes and voice calls automatically FAX/TEL AUTO SWCustomizing FAX/TEL AUTO SW 4 Use 2 or 3 to select FAX SETTINGS 5 Press Set13 Press Set twice Receiving faxes automatically FAX ONLY MODE15 Press Set 16 Press Stop/Reset 11 Press Set twice7 Use 2 or 3 to select RX SETTINGS 8 Press Set Receiving with a DRPD Distinctive Ring Pattern Detection service DRPDSetting the ring pattern 5 Use 2 or 3 to select FAX SETTINGS 6 Press SetChoose this mode if Receiving faxes manually MANUAL MODE12 Press Set 13 Press Stop/Reset 10 Press SetANS.MACHINE MODE Canceling receivingReceiving when an answering machine is connected Adjusting the answering machineChapter Reports and listsSummary of reports and lists 10-110-2 Adjusting the ACTIVITY REPORT settingACTIVITY REPORT Printing the ACTIVITY REPORT6 Use 2 or 3 to select REPORT SETTINGS 7 Press Set twice Adjusting the TX REPORT setting10-3 4 Use 2 or 3 to select FAX SETTINGS 5 Press Set6 Use 2 or 3 to select REPORT SETTINGS 7 Press Set Adjusting the RX REPORT setting10-4 4 Use 2 or 3 to select FAX SETTINGS 5 Press Set4 Press Set Printing the USER’S DATA LIST10-5 1 Press Fax 2 Press Menu 3 Use 2 or 3 to select REPORTS/LISTSReports and lists 10-6Chapter Guidelines MaintenanceWhen to replace an ink tank Replacing ink tanks2 Press Open q and lift up the scanning unit w Replacing an ink tank11-2 1 Make sure the power is turned onPerform deep printhead cleaning HEAD REFRESHING setting p Flowchart of printhead maintenanceMaintaining the printhead 11-33 Use 2 or 3 to select MAINTENANCE 4 Press Set twice Cleaning the printheadPrinting the nozzle check pattern 11-4When all values have been entered, the LCD displays the following Aligning the printhead11-5 3 Use 2 or 3 to select MAINTENANCE 4 Press SetMost solid box 11-6Press Set Repeat steps 12 and 13 for column M Cleaning the scanning area Cleaning your machineCleaning the exterior Cleaning the interior4 Close the scanning unit until it locks into place Fax Model Cleaning the ADF area11-8 5 Reconnect the power cord and turn on the power5 Reconnect the power cord and turn on the power Cleaning the roller11-9 4 When you are finished, close the feeder cover until it clicksChapter 11-10 MaintenanceInstallation or removal of the MP Toolbox cannot be completed TroubleshootingProblems installing and removing software MP Drivers/MP Toolbox Cannot install the softwareIn Device Manager, green mark “?” is displayed Windows Me Problems turning on the computerProblems printing from your computer Cannot use the software after upgrading to Windows XPPaper does not feed properly 12-3Cannot print to a shared printer Printing stops in the middlePrintout is rubbed or stained Meaningless characters and symbols are printingPaper curls White streaks appear on the printout12-5 Copying problemsPaper comes out but there is nothing copied on it 12-6 Problems scanningCopy quality is poor or documents are printed with streaks Cannot scan a document12-7 When you click a key on the MP Toolbox, another application opensComputer has hung up or frozen Troubleshooting12-8 White margins appear around the scanned imageWhite lines appear on the left side of the image Cannot scan correctly with multi-scanSee below if you are having problems receiving faxes Problems receiving faxes12-9 Cannot receive a fax, cannot print a faxQuality of received fax is poor Machine does not switch automatically between voice and fax receptionRepeated errors occur when you receive a fax Cannot receive faxes automaticallyCannot send a fax in ECM mode Problems sending faxesCannot send a fax Fax sent is dirty or documents are printed with streaksCannot dial Telephone problemsProblems using a memory card Repeated errors occur when you send a faxRemovable disk does not appear in Windows Explorer “?” is printed in the indexThe Unplug/Eject icon does not appear Windows 12-14 Troubleshooting If nothing displays in the LCD if there is no powerIn Windows Explorer, you cannot display Thumbnails Windows The memory card is recognized as a drive other than Removable DiskRemoving jams from the machine’s interior If the power disconnects unexpectedlyRemoving jammed paper Removing jams in the paper output tray12-16 Troubleshooting Removing jammed documentsIf there are repeated paper jams 1 Press Stop/Reset 2 If a multipage document is loaded, remove5 Pull out the jammed page from the ADF 3 Open the feeder cover6 Lower the paper release lever A, then close the feeder cover 12-18 Troubleshooting If the nozzle check pattern does not print properlyInterpreting the messages When the Alarm light blinksDetails LCD messagesCause Action1 sec. key because there are 12-20 TroubleshootingAction TroubleshootingChapter CauseAction 12-22 TroubleshootingMessage Error code CauseIf you cannot solve the problem Chapter 12-24 Troubleshooting13-1 Machine settingsPrinting a list to check the current settings Accessing the machine settings13-2 SettingsMenu SPECIAL COPY Function key CopyMenu USER DATA Function keys Copy, Scan, Photo Print, Fax Model Fax AUTO PRINT ON 13-4AUTO PRINT OFF If you select FAX/TEL AUTO SW, DRPD, or FAX Function key Fax Fax Model Menu MEMORY REFERENCE Function key FaxFax Model Menu RECEIVE MODE Fax Model Menu REPORTS/LISTSMachine settings Menu PHOTO PRINT MODE Function key Photo PrintName 13-8Machine settings SettingPower source AppendixSpeciﬁcations General speciﬁcationsPaper printable areas Printable areasEnvelope printable areas Banner paper printable areas Ink speciﬁcationsScanned area Printing resolution Print speciﬁcationsPhoto print speciﬁcations Copy speciﬁcationsCompatibility Fax Model Fax speciﬁcationsFax resolution Applicable lineConnection Telephone speciﬁcationsIndex Indexnames I-2 Indexwith answering machine connected PROBLEM READING CARD messageIndex faxes and voice calls automatically 9-2WRONG CARTRIDGE message I-4 IndexIndex IndexI-2 Index Index I-4 Index