12-24Troubleshooting

Chapter 12

Image 133

Canon MultiPASS MP730, 730i, MP700 manual 12-24Troubleshooting

Contents

User’s Guide Preface Trademarks Copyright Set-Up Sheet How to use the documentation provided Machine safely, always pay attention to these warnings Type conventionsMachine Contents Troubleshooting MaintenanceMachine settings Fax Model Receiving faxes Location Safety information Viii Power Supply Fire Handling Maintenance Power requirements Pre-installation requirements for Canon facsimile equipmentUsers in the U.S.A Location Case of equipment malfunction Connection of the equipmentRights of the telephone company FCC Notice Xiii Users in Canada XIV Canon Canada INC XVI What your machine can do Introduction Multi-purpose tray Unpacking your machineQuick Reference Guide Black, cyan, magenta, yellow Main components of the machine Operation panel of the machine 5Photo Print key 4Scan key6Numeric keys @2Fax Model Redial/Pause key Introduction Document requirements Document handling Fax Model Using the ADF Using the platen glassLoading documents Lift the document cover Place your document face down on Recommended print media and requirements Print media handlingPlain Paper Envelopes Glossy Photo Paper GP-301/GP-301N High Resolution Paper HR-101NMatte Photo Paper MP-101 Photo Paper Plus Glossy PP-101 Photo Paper Pro PC-101S Photo Paper Pro PR-101Transparencies CF-102 Shirt Transfers TR-201 General print media guidelinesPrint media you cannot use Photo Paper Pro guidelines Move the paper thickness lever to the appropriate setting Setting the paper thickness leverPress Open q and lift up the scanning unit w Close the scanning unit until it locks into place Press Copy or Fax Model Fax Press Paper Select Setting the print media size and typeUse 2 or 3 to select the print media size Press Set Loading paper Loading print mediaLoading envelopes Ensure that no curl or puff exceeds !/8 in mm Make sure the paper thickness lever is set to Right Loading banner paperSet your computer to print on banner Paper For details, see p Print media handling Compatible memory cards Photo printing from a memory cardRecommended print media Inserting a memory card Inserting/removing a memory cardMake sure the machine is on Insert a memory card into the appropriate slot Removing a memory card Select a printing method Printing methods Load the correct print media in the multi-purpose tray Printing an indexUse 2 or 3 to select Index Press Set Press Start Printing all framesUse 2 or 3 to select ALL Frames Press Set Photo Paper PRO Plain Paper Use 2 or 3 to select borderless printing Use 2 or 3 to select Single Frame Press Set Printing a single frameUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Use 2 or 3 to select Frame Range Press Set Printing a range of frames Frame Range Photo LTR Chapter Plain LTR Setting date printing Setting vivid photo printing Enabling/disabling overwriting memory card data Reading data from or writing data to a memory card Card Protect Copying Setting color or black & white copyingDocuments you can copy Making copies Adjusting the exposure density Adjusting the image quality resolutionPress Image Quality Use 2 or 3 to select the image quality Press Exposure Use 2 or 3 to select the exposure Press Set Using custom copy ratios Using preset copy ratiosReducing or enlarging a copy Copying an image to fit Copying two pages on a single Advanced copy features Press Menu Press Set Borderless copying Preparing your image to repeat it manually Repeating an image on a Use 2 or 3 to select Image Repeat Press Set Copying your imagePress Start If you selected Manual in step Press Set Use 2 or 3 to select Mirror IMAGE. Press Set Creating a mirror image Use 2 or 3 to select Entire Image Press Set Shrinking an image to fit Copying Press T to switch to letter mode a or number mode Guidelines for entering numbers, letters, and symbols Slerexe Company Limited Registering required sender information Press Set Press Stop/Reset Use 2 or 3 to select FAX Settings Press Set three timesEntering the sender information Press Menu Use 2 or 3 to select User Data Press Set Use 2 or 3 to select FAX Settings Press Set twice Setting the telephone line typeUse 2 or 3 to select TEL Line Type Press Set Use 2 or 3 to select the telephone line type Use 2 or 3 to select System Settings Press Set Setting daylight savingUse 2 or 3 to select the week when daylight saving starts Use 2 or 3 to select Daylght SAV Time Press Set Use 2 or 3 to select the week when daylight saving ends Speed dialing methods Speed dialingOne-touch speed dialing Coded speed dialing Use 2 or 3 to select a one-touch speed dialing key 01 to Registering one-touch speed dialing Changing or deleting an entry Press Menu Use 2 or 3 to select User Data Press Set twice Registering coded speed dialingUse 2 or 3 to select Coded Speed Dial Press Set Use 2 or 3 to select a coded speed dialing code 00 to Changing or deleting an entry Use 2 or 3 to select Group Dial Press Set Registering group dialing Changing or deleting an entry Using speed dialing Use 2 or 3 to select Speed Dial List Press Set Printing speed dialing listsUse 2 or 3 to select the list you want to print Touch List Coded Dial List Group Dial List Speed dialing Documents you can fax Sending faxesSending methods Memory sending Press Hook or lift the handset Dial the recipient’s number Manual sendingTalk through the handset to the recipient Adjusting the image quality fax resolution Setting color or black & white transmissionPress Image Quality Use 2 or 3 to select the resolution Improving faxed images Dialing methods Adjusting the scan exposureRegular dialing PC dialing Redialing a busy number Customizing automatic redialing settingsManual redialing Automatic redialing Use 2 or 3 to select Auto Redial Press Set Load the document on the platen glass or ADF Printing a list of documents in memory Documents stored in memoryPrinting or deleting a document in memory Memory Reference Transaction number TX/RX no Checking a document’s detailsMarks before the transaction number Displaying details of the transaction Switching temporarily to tone dialing Dialing through a switchboardSpecial dialing Use 2 or 3 to select the receive mode Setting the receive modeReceiving faxes Press Fax Press Menu Press Set Use 2 or 3 to select RX Settings Press Set Choose this mode ifCustomizing FAX/TEL Auto SW You will need to Receiving faxes automatically FAX only Mode Use 2 or 3 to select Drpdselect FAX Setting the ring pattern Receiving faxes manually Manual Mode Adjusting the answering machine Canceling receiving Summary of reports and lists Reports and lists10-1 Report or List Description Details Printing the Activity Report Adjusting the Activity Report setting10-2 Use 2 or 3 to select Report Settings Press Set twice Adjusting the TX Report setting10-3 10-4 Adjusting the RX Report settingUse 2 or 3 to select RX Report Press Set 10-5 Printing the USER’S Data ListUse 2 or 3 to select User Data List Press Set 10-6 When to replace an ink tank MaintenanceReplacing ink tanks Guidelines 11-2 Replacing an ink tank Maintaining the printhead Flowchart of printhead maintenance11-3 Out correctly Press Menu Use 2 or 3 to select Maintenance Press Set Cleaning the printheadUse 2 or 3 to select the cleaning setting you want Printing the nozzle check pattern 11-5 Aligning the printheadUse 2 or 3 to select Align Print Head Press Set Press T Press Set Repeat steps 12 and 13 for column M 11-6 Cleaning the exterior Cleaning your machineCleaning the interior 11-8 Fax Model Cleaning the ADF area 11-9 Cleaning the roller Chapter 11-10Maintenance MP Drivers/MP Toolbox Cannot install the software Troubleshooting12-1 Removal of the software was completed, but Canon remains Device Manager, green mark ? is displayed Windows Me Cannot use the software after upgrading to Windows XPComputer will not start Cannot print at all Cannot print to a shared printer 12-3Printing stops in the middle Paper does not feed properly Paper curls Meaningless characters and symbols are printingWhite streaks appear on the printout Printout is rubbed or stained Paper comes out but there is nothing copied on it 12-5Is the document loaded correctly? Print the nozzle check pattern Maintaining the printhead, p Copy quality is poor or documents are printed with streaks Are you using a USB 2.0-compatible USB hub?Cannot scan a document 12-6 Computer has hung up or frozen If an error occurs when scanning an image in PhotoshopQuit other open applications and try again White lines appear on the left side of the image White margins appear around the scanned imageCannot scan correctly with multi-scan 12-8 12-9 See below if you are having problems receiving faxesCannot receive a fax, cannot print a fax Repeated errors occur when you receive a fax Cannot receive a fax in ECM mode12-10Troubleshooting Cannot receive faxes automatically Cannot send a fax Cannot send a fax in ECM modeFax sent is dirty or documents are printed with streaks Cannot dial Repeated errors occur when you send a faxTelephone disconnects during a call Memory card is not recognized Unplug/Eject icon does not appear Windows Removable disk does not appear in Windows Explorer 12-14Troubleshooting If nothing displays in the LCD if there is no powerWindows Explorer, you cannot display Thumbnails Windows Removing jammed paper If the power disconnects unexpectedlyRemoving jams in the paper output tray Removing jams from the machine’s interior If there are repeated paper jams Removing jammed documentsPaying attention to the following points, reload the paper Chapter Troubleshooting If the nozzle check pattern does not print properly When the Alarm light blinksInterpreting the messages If you cannot clear a paper jam Cause Action Details LCD messages Message Error code Cause Action Details 12-20Troubleshooting Machine in USE Load PaperMemory Full Memory 12-22Troubleshooting If you cannot solve the problem 12-24Troubleshooting Printing a list to check the current settings Machine settingsAccessing the machine settings 13-1 Name Description Setting Details SettingsFunction key Copy 13-2 Date Setup FAX Settings User Settings Date & TimeTEL Offhook Alarm Volume Line Monitor 33600bps 13-415 SEC Dimension SwitchPrinter Settings Quiet Mode Large System Settings Fax Model Menu Memory Reference Function key Fax Name Description SettingFunction key Fax 13-6 Menu Photo Print Mode Function key Photo Print Dpof 13-8Vivid Photo Print Print Photo Date General speciﬁcations Speciﬁcations Paper printable areas Printable areasEnvelope printable areas Banner paper printable areas Ink speciﬁcationsScanned area Photo print speciﬁcations Print speciﬁcationsCopy speciﬁcations Fax Model Fax speciﬁcations Connection Telephone speciﬁcations Activity Report 10-1,10-2 Touch SPD Dial List 7-9,10-1Coded Speed Dial List 7-9,10-1 Group Dial List 7-9,10-1 Memory Clear Report DOC. Memory List 8-8,10-1Multi TX/RX Report Problem Reading Card message 4Index Key Interior 11-7 to On 1 copying Printhead + key Roller 2Index Problem Reading Card message TX/RX Cancelled message TX/RX NO. nnnn message