Manuals / Canon / Computer Equipment / All in One Printer

Canon MultiPASS MP730, 730i, MP700 manual Troubleshooting, Chapter

Models: MP700 MultiPASS MP730 730i

1 155

Download 155 pages 46.57 Kb

Page 133

Image 133

12-24Troubleshooting

Chapter 12

Page 133

Image 133

Canon MultiPASS MP730, 730i, MP700 manual Troubleshooting, Chapter

Contents

User’s Guide Preface Trademarks CopyrightPreface Set-Up Sheet How to use the documentation providedPrinted manual Quick Reference Guide Users Guide This guideinjury to persons if not performed correctly. In order to use the Type conventionsmachine safely, always pay attention to these warnings use the machine safely, always pay attention to these cautions1 Introduction Contents2 Document handling 3 Print media handling12 Troubleshooting 11 Maintenance13 Machine settings 9 Fax Model Receiving faxesLocation Safety informationVIII Power SupplyFax Model Do not plug the machine into the same circuit as Handlingin fire Maintenance C. Power requirements Pre-installation requirements for Canon facsimile equipmentLegal limitation on usage of your product and the use of images Users in the U.S.AIn case of equipment malfunction Connection of the equipmentRights of the telephone company FCC NoticeXIII Users in CanadaPre-installation requirements for Canon facsimile equipment A. LocationThe power outlet should be a three-prong grounded receptacle Single or Duplex. It should be independent from copiers, heaters, air conditioners or any electric equipment that is thermostatically controlled. The rated value is 120 volts and 15 amperes. The RJ11-C modular jack should be relatively close to the power outlet to facilitate installation C. Power requirementsPreface CANON CANADA INC 1-800-OK-CANON 24 HOURS A DAY, SEVEN DAYS A WEEKPreface What your machine can do 1 IntroductionChapter Unpacking your machine Main components of the machine e Alarm light Operation panel of the machineq Resume key w Fax Model In Use/Memory light5Photo Print key 4Scan key6Numeric keys @2Fax Model Redial/Pause keyChapter IntroductionDocument requirements 2 Document handlingWeight Problem documentsFax Model Using the ADF Using the platen glassLoading documents 1 Lift the document cover 2 Place your document face down on theRecommended print media and requirements 3 Print media handlingPlain Paper EnvelopesGlossy Photo Paper GP-301/GP-301N High Resolution Paper HR-101NMatte Photo Paper MP-101 Photo Paper Plus Glossy PP-101Photo Paper Pro PC-101S Photo Paper Pro PR-101Transparencies CF-102 Printer driver setting Media Type Photo Paper ProT-Shirt Transfers TR-201 General print media guidelinesPrinter driver setting Media Type T-Shirt Transfer Quantity 1 sheet Paper thickness lever position Right2 Move the paper thickness lever to the appropriate setting Setting the paper thickness lever1 Press Open q and lift up the scanning unit w 3 Close the scanning unit until it locks into place1 Press Copy or Fax Model Fax 2 Press Paper Select Setting the print media size and type3 Use 2 or 3 to select the print media size 4 Press SetLoading paper Loading print mediaLoading envelopes guide A and adjust to the width of the stack4 Place the stack of envelopes print side up paper guide A and adjust to the width ofin the multi-purpose tray q. Pinch the the stack wadjust the paper guide to the width of the Loading banner paperMake sure the paper thickness lever is set to the rightPrint media handling 3-10Chapter Compatible memory cards 4 Photo printing from a memory cardRecommended print media ChapterInserting a memory card Inserting/removing a memory card1 Make sure the machine is on 2 Insert a memory card into the appropriate slot2 Remove the memory card Removing a memory cardPrinting methods StepSelect a printing method Step1 Load the correct print media in the multi-purpose tray Printing an index2 Insert the memory card as described on p 3 Press Photo Print 4 Press Menu 5 Press Set10 Use 2 or 3 to select the print media type Printing all frames11 Press Set 12 Press Start9 Press Set 8 Use 2 or 3 to select the print media size10 Use 2 or 3 to select the print media type If you selected PLAIN PAPER in step 11 Go to step1 Load the correct print media in the multi-purpose tray Printing a single frameInsert the memory card as described on p Press Photo Print Press Menu Press Set13 Press Set 12 Use 2 or 3 to select the print media size14 Use 2 or 3 to select the print media type If you selected PLAIN PAPER in step 15 Go to step4-10 Printing a range of frames1 Load the correct print media in the multi-purpose tray 2 Insert the memory card as described on p 3 Press Photo Print12 Use 2 or 3 to select the print media size 4-1113 Press Set 14 Use 2 or 3 to select the print media typeChapter 7 Press Set 4-138 Use 2 or 3 to select the print media type If you selected PLAIN PAPER in step 9 Go to stepSetting date printing Setting vivid photo printing4-14 Press Photo Print Press Menu Use 2 or 3 to select VIVID PHOTO PRINTEnabling/disabling overwriting memory card data Reading data from or writing data to a memory card4-15 5 Use 2 or 3 to select SYSTEM SETTINGS 6 Press Set10 Press Set 11 Press Stop/Reset to return to standby mode 4-168 Press Set 13 Insert a memory card into the appropriate slot5 Copying Setting color or black & white copyingDocuments you can copy Making copiesAdjusting the exposure density Adjusting the image quality resolutionPress Image Quality Use 2 or 3 to select the image quality 3 Press SetUsing custom copy ratios Using preset copy ratiosReducing or enlarging a copy Copying an image to fit the pageCopying two pages on a single page Advanced copy features4 Adjust any necessary settings for your document step 4, p 1 Load the document on the platen glass or Fax Model ADF 2 Press Copy4 Adjust any necessary settings for your document step 4, p Borderless copying1 Load the document on the platen glass 2 Press Copy 3 Use the numeric keys to enter the number of copies9 Press Start Repeating an image on a pagePreparing your image to repeat it manually 1 Set the print media size you will be copying on to pCopying your image 4 Adjust any necessary settings for your document step 4, p1 Load the document on the platen glass or Fax Model ADF 2 Press Copy 3 Use the numeric keys to enter the number of copiesLoad the document on the platen glass or ADF. Press Copy Creating a mirror imageUse the numeric keys to enter the number of copies Press Set4 Adjust any necessary settings for your document step 4, p Shrinking an image to fit the page1 Load the document on the platen glass or Fax Model ADF 2 Press Copy 3 Use the numeric keys to enter the number of copiesCopying 5-10Chapter 1 Press T to switch to letter mode A or number mode Guidelines for entering numbers, letters, and symbols6 Registering information in your machine ChapterTHE SLEREXE COMPANY LIMITED Registering required sender information4 Use 2 or 3 to select FAX SETTINGS 5 Press Set three times Entering the sender information13 Press Set 14 Press Stop/Reset 1 Press Menu 2 Use 2 or 3 to select USER DATA 3 Press SetUse 2 or 3 to select FAX SETTINGS Press Set twice Setting the telephone line typePress Set Press Stop/Reset Press Menu Use 2 or 3 to select USER DATA Press Set5 Use 2 or 3 to select SYSTEM SETTINGS 6 Press Set Setting daylight saving11 Use 2 or 3 to select the month when daylight saving starts 13 Use 2 or 3 to select the week when daylight saving startsUse 2 or 3 to select the month when daylight saving ends Use 2 or 3 to select the day when daylight saving starts21 Use 2 or 3 to select the week when daylight saving ends Use 2 or 3 to select the day when daylight saving endsSpeed dialing methods 7 Speed dialingChapter One-touch speed dialingor Press Stop/Reset to return to standby mode Registering one-touch speed dialingPress Menu Use 2 or 3 to select USER DATA Press Set three times 4 Use 2 or 3 to select a one-touch speed dialing key 01 toChanging or deleting an entry 1 Press Menu 2 Use 2 or 3 to select USER DATA 3 Press Set twice Registering coded speed dialing4 Use 2 or 3 to select CODED SPEED DIAL 5 Press Set 6 Use 2 or 3 to select a coded speed dialing code 00 toChanging or deleting an entry Press Menu Use 2 or 3 to select USER DATA Press Set twice Registering group dialingUse 2 or 3 to select GROUP DIAL Press Set To register a group under a coded speed dialing codeChanging or deleting an entry Press Stop/Reset to return to standby mode11 Press Set One-touch speed dialing Using speed dialingCoded speed dialing 1 Press Fax 2 Press Menu 3 Use 2 or 3 to select REPORTS/LISTS Printing speed dialing lists4 Press Set 5 Use 2 or 3 to select SPEED DIAL LIST 6 Press SetSpeed dialing 7-10Chapter Documents you can fax 8 Sending faxesSending methods Memory sendingPress Fax Adjust any necessary settings for your document Manual sendingTo cancel manual sending Press Stop/Reset sending a document Set-Up Sheet 2 Load the document in the ADFAdjusting the image quality fax resolution Setting color or black & white transmissionImproving faxed images 1 Press Image Quality 2 Use 2 or 3 to select the resolutionDialing methods Adjusting the scan exposurePress Exposure Use 2 or 3 to select the exposure Press Set Regular dialingRedialing a busy number Customizing automatic redialing settingsManual redialing Automatic redialing15 Press Set 16 Press Stop/Reset If you selected OFF in step 11 Press Set 12 Press Stop/ResetUse 2 or 3 to select AUTO REDIAL Press Set If you selected ON in step 11 Press Set twice1 Load the document on the platen glass or ADF 2 Press Fax 3 Adjust any necessary settings for your document4 Enter the fax numbers you want to send to One-touch speed dialing Press the one-touch speed dialing keysPrinting a list of documents in memory Documents stored in memoryPrinting or deleting a document in memory Press Fax Press Menu Use 2 or 3 to select MEMORY REFERENCEor Press Stop/Reset to return to standby mode Checking a document’s detailsIf deleting a document, press T A Transaction number TX/RX NOSwitching temporarily to tone dialing Dialing through a switchboardSpecial dialing 8-109 Receiving faxes Setting the receive mode4 Use 2 or 3 to select the receive mode ChapterCustomizing FAX/TEL AUTO SW Receiving both faxes and voice calls automatically FAX/TEL AUTO SWChoose this mode if 4 Use 2 or 3 to select FAX SETTINGS 5 Press Set15 Press Set 16 Press Stop/Reset Receiving faxes automatically FAX ONLY MODEChoose this mode if 11 Press Set twiceSetting the ring pattern Receiving with a DRPD Distinctive Ring Pattern Detection service DRPDChoose this mode if 5 Use 2 or 3 to select FAX SETTINGS 6 Press Set12 Press Set 13 Press Stop/Reset Receiving faxes manually MANUAL MODEChoose this mode if 10 Press SetCanceling receiving ANS.MACHINE MODEReceiving when an answering machine is connected Adjusting the answering machineSummary of reports and lists Reports and lists10-1 ChapterACTIVITY REPORT Adjusting the ACTIVITY REPORT settingPrinting the ACTIVITY REPORT 10-210-3 Adjusting the TX REPORT setting4 Use 2 or 3 to select FAX SETTINGS 5 Press Set 6 Use 2 or 3 to select REPORT SETTINGS 7 Press Set twice10-4 Adjusting the RX REPORT setting4 Use 2 or 3 to select FAX SETTINGS 5 Press Set 6 Use 2 or 3 to select REPORT SETTINGS 7 Press Set10-5 Printing the USER’S DATA LIST1 Press Fax 2 Press Menu 3 Use 2 or 3 to select REPORTS/LISTS 4 Press SetReports and lists 10-6Chapter When to replace an ink tank MaintenanceReplacing ink tanks Guidelines11-2 Replacing an ink tank1 Make sure the power is turned on 2 Press Open q and lift up the scanning unit wMaintaining the printhead Flowchart of printhead maintenance11-3 Perform deep printhead cleaning HEAD REFRESHING setting pPrinting the nozzle check pattern Cleaning the printhead11-4 3 Use 2 or 3 to select MAINTENANCE 4 Press Set twice11-5 Aligning the printhead3 Use 2 or 3 to select MAINTENANCE 4 Press Set When all values have been entered, the LCD displays the followingMost solid box 11-6Press Set Repeat steps 12 and 13 for column M Cleaning the exterior Cleaning your machineCleaning the interior Cleaning the scanning area11-8 Fax Model Cleaning the ADF area5 Reconnect the power cord and turn on the power 4 Close the scanning unit until it locks into place11-9 Cleaning the roller4 When you are finished, close the feeder cover until it clicks 5 Reconnect the power cord and turn on the powerChapter 11-10 MaintenanceProblems installing and removing software TroubleshootingMP Drivers/MP Toolbox Cannot install the software Installation or removal of the MP Toolbox cannot be completedProblems printing from your computer Problems turning on the computerCannot use the software after upgrading to Windows XP In Device Manager, green mark “?” is displayed Windows MeCannot print to a shared printer 12-3Printing stops in the middle Paper does not feed properlyPaper curls Meaningless characters and symbols are printingWhite streaks appear on the printout Printout is rubbed or stained12-5 Copying problemsPaper comes out but there is nothing copied on it Copy quality is poor or documents are printed with streaks Problems scanningCannot scan a document 12-6Computer has hung up or frozen When you click a key on the MP Toolbox, another application opensTroubleshooting 12-7White lines appear on the left side of the image White margins appear around the scanned imageCannot scan correctly with multi-scan 12-812-9 Problems receiving faxesCannot receive a fax, cannot print a fax See below if you are having problems receiving faxesCannot receive a fax in ECM mode Machine does not switch automatically between voice and fax receptionRepeated errors occur when you receive a fax Cannot receive faxes automaticallyCannot send a fax in ECM mode Problems sending faxesCannot send a fax Fax sent is dirty or documents are printed with streaksProblems using a memory card Telephone problemsRepeated errors occur when you send a fax Cannot dialRemovable disk does not appear in Windows Explorer “?” is printed in the indexThe Unplug/Eject icon does not appear Windows In Windows Explorer, you cannot display Thumbnails Windows If nothing displays in the LCD if there is no powerThe memory card is recognized as a drive other than Removable Disk 12-14 TroubleshootingRemoving jammed paper If the power disconnects unexpectedlyRemoving jams in the paper output tray Removing jams from the machine’s interiorIf there are repeated paper jams Removing jammed documents1 Press Stop/Reset 2 If a multipage document is loaded, remove 12-16 Troubleshooting5 Pull out the jammed page from the ADF 3 Open the feeder cover6 Lower the paper release lever A, then close the feeder cover Interpreting the messages If the nozzle check pattern does not print properlyWhen the Alarm light blinks 12-18 TroubleshootingCause LCD messagesAction Details1 sec. key because there are 12-20 TroubleshootingChapter TroubleshootingCause ActionMessage Error code 12-22 TroubleshootingCause ActionIf you cannot solve the problem Chapter 12-24 TroubleshootingPrinting a list to check the current settings Machine settingsAccessing the machine settings 13-1Menu SPECIAL COPY SettingsFunction key Copy 13-2Menu USER DATA Function keys Copy, Scan, Photo Print, Fax Model Fax AUTO PRINT ON 13-4AUTO PRINT OFF If you select FAX/TEL AUTO SW, DRPD, or FAX Fax Model Menu MEMORY REFERENCE Function key Fax Fax Model Menu RECEIVE MODEFax Model Menu REPORTS/LISTS Function key FaxMachine settings Menu PHOTO PRINT MODE Function key Photo PrintMachine settings 13-8Setting NameSpeciﬁcations AppendixGeneral speciﬁcations Power sourcePaper printable areas Printable areasEnvelope printable areas Banner paper printable areas Ink speciﬁcationsScanned area Photo print speciﬁcations Print speciﬁcationsCopy speciﬁcations Printing resolutionFax resolution Fax Model Fax speciﬁcationsApplicable line CompatibilityConnection Telephone speciﬁcationsIndex Indexnames I-2 IndexIndex PROBLEM READING CARD messagefaxes and voice calls automatically 9-2 with answering machine connectedWRONG CARTRIDGE message I-4 IndexIndex IndexI-2 Index Index I-4 Index