Canon 730i, MultiPASS MP730, MP700 12-20Troubleshooting, Message Error code Cause Action Details

	Message (Error code)		Cause	Action	Details
	Fax Model	CHECK	The feeder cover may not be	Close the feeder cover properly.	p. 12-16
DOCUMENT			closed properly.

The document is not loaded properly in the ADF, or there may be a document jam.

Remove the document from the ADF	p. 2-2
and reload it.	p. 12-16
Clear the document jam if necessary.

CHECK PAPER SIZE	The print media size in the
	multi-purpose tray and that
	specified in the print media size
	setting are different.

Load the correct print media size or p. 3-7

change the print media size setting. Then press [Resume].

CHECK PRINTER	There may be an obstruction
(PRESS RESUME KEY)	that is not allowing the
	printhead holder mechanism
	to move.

Check for any obstruction (paper clip, p. 12-15 small object, etc.). Check also for a

paper jam and clear the jam if necessary. Then press [Resume] and start again. If the message does not clear after pressing [Resume], contact the Canon Customer Care Center.

The waste ink tank (which holds the ink used for printhead cleaning) may be full.

Contact the Canon Customer Care Center to have the waste ink tank replaced immediately.

CLEAR PAPER JAM	There is a paper jam.
(PRESS START KEY)

Clear the paper jam and reload paper p. 12-15 in the multi-purpose tray. Then press

[Start] or [Resume].

COVER OPEN	You opened the scanning unit	Close the scanning unit.
	during an operation.

DATA IN MEMORY	You are unable to turn the
CANNOT TURN OFF	machine off with the [ON/OFF
	(1 sec.)] key because there are
	documents in memory.

Print or delete any documents stored p. 8-8 in memory, then turn off the machine.

Fax Model	DOC. TOO	The document is longer than
LONG (#003)		3 #/8 ft. (1 meter).

Reduce the length of the document to within 3 #/8 ft. (1 meter), and then re-send it.

		There is a document jam in the	Clear the document jam and reload	p. 12-16
		ADF.	the document in the ADF.
Fax Model	ECM RX	The machine is receiving a fax	ECM receptions may take longer than	p. 13-4
		using Error Correction Mode	normal receptions. Turn off ECM if you
		(ECM).	need to receive quickly, or if you know
			your local lines are in good condition.

Fax Model	ECM TX	The machine is sending a fax
		using Error Correction Mode
		(ECM).

ECM transmissions may take longer p. 13-4 than normal transmissions. Turn off

ECM if you need to transmit quickly, or if you know your local lines are in good condition.

FILE NOT READABLE	There are photographs that have
	been edited on a computer or
	digital camera.

Check which photographs were not printed and try reprinting them from your computer.

12-20Troubleshooting Chapter 12