Cuisinart IB-8896B, KWE0003IB-1B1, WCH-1500 Troubleshooting, Symptom, Possible Cause, Solution

TROUBLESHOOTING

Symptom	Possible Cause	Solution
On/Off Power button does	Unit might not be plugged into	Check the wall outlet for power. Make sure the outlet is not
not light up.	outlet.	controlled by a wall switch.
It takes longer than 45		Place filter in an empty bowl, then fill with water, making
minutes for the water to	Some air is still in the filter.	sure it is fully submerged. Resoak it for 10–15 minutes,
pass through the filter.		or until no more bubbles are observed.
Unit does not dispense		Review “Filling the Internal Tanks” on page 5 to be sure it
	Internal water tanks are not com-	was done correctly. Make sure the lower water tank is full.
water when buttons are		Continue to press and hold push buttons until water flow
	pletely filled with water.
pushed.		is steady. If unit still won’t dispense water or flow does not
		become steady, contact Customer Service.
Water continues
flowing from spigot	Push button is stuck.	Remove water tanks from the base. Continue
after push button is		pressing button until it no longer sticks.
released.
		1. Make sure unit is plugged into outlet.
HOT water LED does not	1. Power is not on.	2. Make sure air has been purged from internal tanks,
		as stated on page 5.
light up.	2. There is no water in tanks.
		3. If there is water in the tanks, it will take about 10 minutes
		for the water to heat.
		1. Make sure unit is plugged into outlet.
COLD water LED does not	1. Power is not on.	2. Make sure air has been purged from internal tanks, as
		stated on page 5.
light up.	2. There is no water in tanks.	3. If there is water in the tanks, it will take about 80 minutes
		for the water to chill the first time. It takes only about 30
		minutes for subsequent fill-ups.
COLD water LED light	Large amount of room temperature	Allow up to 30 minutes for water to chill and LED light will
turns off even though cold
	water was dispensed.	turn on.
water is not dispensed.
Energy Saver mode LED	1. Power is not on.	1. Make sure unit is plugged into outlet.
does not light up.	2. Energy Saver is in Off position	2. Make sure Energy Saver switch is in its On position.
Heater is still working and
hot water is still available		Contact Customer Service.
in Energy Saver mode.
Filter timer does not show	Battery is dead.	Contact Customer Service for replacement filter timer.
“Filtering” or “Replace.”
Leakage on the	1. Water tanks are not	1. Make sure water tanks are seated properly on the base.
	properly seated on base.
		2. Ensure that drainage plugs are correctly installed on the
countertop.	2. Drainage plugs are not fully
		bottom of the base.
	engaged.
Water leaks from the top	Water tanks are overfilled.	Drain excess water from tanks by pressing push buttons.
cover.
ROOM temperature water		Allow up to 30 minutes for cold water to chill and blue LED
is warm.		light to turn on.
HOT temperature water is	Energy Saver is in On position.	Make sure Energy Saver is in its Off position.
not hot.

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