10 Troubleshooting Guide

10.1Requirements Before Contacting Samsung Customer Service Center

10.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

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2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message "Check Signal Cable" appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

10.1.2 Checking the Resolution and Frequency

When a mode exceeds the supported resolution (Refer to "11.3Standard Signal Mode Table"), the message "Not Optimum Mode" will appear briefly.

10.1.3Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check that the cables are properly connected

 

between the product and PC and that the

 

connectors are firmly locked. (Refer to

 

"4.3Connecting and Using a PC")

 

 

 

 

Screen issue

 

 

The power LED is off. The screen will not switch

Make sure that the power cable is connected.

on.

(Refer to "4.3Connecting and Using a PC")

 

 

The message "Check Signal Cable" appears.

Check that the cable is properly connected to the

 

product. (Refer to "4.3Connecting and Using a

 

PC")

 

 

 

Check that the device connected to the product is

 

powered on.

 

 

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Samsung LC22B350US/CI manual Troubleshooting Guide, Testing the Product, Checking the Resolution and Frequency

LC22B350US/CI specifications

The Samsung LC22B350US/CI is a compact and versatile monitor designed to enhance the user experience for both casual and professional settings. This 21.5-inch LED monitor offers impressive performance, robust features, and a sleek design, making it suitable for a wide range of applications, including office work, entertainment, and creative tasks.

One of the standout features of the LC22B350US/CI is its resolution. The Full HD display (1920 x 1080) delivers sharp and vibrant visuals, ensuring that images and text are clear and easy to read. With a 60Hz refresh rate, the monitor provides smooth motion during video playback and gaming sessions, reducing any lag and ghosting effects that can detract from the viewing experience.

The monitor employs Samsung's advanced Picture Quality Enhancement technology, which optimizes color accuracy and contrast for a more immersive viewing experience. With a 1000:1 static contrast ratio, users can expect deeper blacks and brighter whites, which together enhance the overall quality of multimedia content. The monitor also features a wide viewing angle of 170 degrees horizontally and 160 degrees vertically, which allows for comfortable viewing from various positions without significant color distortion.

In addition to its impressive visuals, the LC22B350US/CI prioritizes user comfort and eye health. The Samsung Eye Saver Mode reduces blue light emissions, minimizing eye strain during long periods of use. Moreover, Flicker-Free technology helps eliminate flickering at all brightness levels, ensuring a more comfortable experience for users.

Connectivity options are ample with the LC22B350US/CI, featuring multiple inputs that include VGA and HDMI ports. This versatility allows users to easily connect the monitor to various devices such as laptops, desktop computers, and gaming consoles.

Another notable characteristic of the monitor is its energy efficiency. It is designed to consume less power without compromising performance, which is a beneficial feature for environmentally-conscious users.

Overall, the Samsung LC22B350US/CI combines solid performance, user-friendly features, and stylish design, making it an excellent choice for users seeking a reliable 21.5-inch monitor suitable for various applications. Whether for work or play, this monitor is designed to meet the demands of modern-day users, providing a visually engaging and comfortable experience.