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7 Troubleshooting
7Troubleshooting
Problem | Cause/Result | Action |
Insufficient foam is | The dual spout is dirty. | T Clean the dual spout (see Chapter 5 |
produced when the milk |
| ‘Maintenance – Cleaning the milk system’). |
is frothed or milk sprays |
| T Dismantle and rinse the dual spout (see |
from the dual spout. |
| Chapter 5 ‘Maintenance – Dismantling and |
|
| rinsing the dual spout’). |
|
|
|
Coffee only comes out in | Coffee or ground coffee | T Set the grinder to a coarser setting or use |
drips when it is being | has been ground too | coarser ground coffee (see Chapter 1 |
prepared. | finely and is blocking the | ‘Preparing and using for the first time – |
| system. | Adjusting the grinder’). |
|
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|
Water hardness cannot be | The CLARIS Blue filter | T Deactivate the CLARIS Blue filter cartridge |
adjusted. | cartridge is activated. | in programming mode. |
|
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|
FILL WATER TANK | The water tank float is | T Descale the water tank (see Chapter 5 |
is displayed although the | trapped. | ‘Maintenance – Descaling the water tank’). |
water tank is full. |
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|
Grinder is making a very | There are foreign objects | Contact customer support in your country |
loud noise. | in the grinder. | (see Chapter 11 ‘JURA contact details / Legal |
|
| information’). |
|
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|
ERROR 2 is displayed. | If the machine was | T Warm the machine at room temperature. |
| exposed to the cold for a |
|
| long period of time, |
|
| heating is disabled for |
|
| safety reasons. |
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|
Other ERROR messages | – | T Switch off the ENA with the On/Off button. |
are displayed. |
| Contact customer support in your country |
|
| (see Chapter 11 ‘JURA contact details / Legal |
|
| information’). |
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|
EIf you were unable to solve the problem, contact customer support in your country (see Chapter 11 ‘JURA contact details / Legal information’).
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