Chapter Troubleshooting | Canon 730i, MultiPASS MP730, MP700

3 Open the feeder cover.

4 Raise the paper release lever A and slide the page under the roller towards the feeder cover.

5Pull out the jammed page from the ADF.

6 Lower the paper release lever A, then close the feeder cover.

• If [Stop/Reset] is pressed during scanning and the document remains in the ADF, wait for the machine to return to standby mode, then press [Resume]. Documents left in the ADF will be ejected automatically.

Troubleshooting

Chapter 12 Troubleshooting 12-17

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Canon 730i, MultiPASS MP730, MP700 manual Chapter Troubleshooting

Contents

User’s Guide Preface Copyright Trademarks How to use the documentation provided Set-Up Sheet Type conventions Machine safely, always pay attention to these warningsMachine Contents Machine settings MaintenanceTroubleshooting Fax Model Receiving faxes Safety information Location Power Supply Viii Handling Fire Maintenance Users in the U.S.A Pre-installation requirements for Canon facsimile equipmentPower requirements Location Rights of the telephone company Connection of the equipmentCase of equipment malfunction FCC Notice Users in Canada Xiii XIV Canon Canada INC XVI Introduction What your machine can do Quick Reference Guide Unpacking your machineMulti-purpose tray Black, cyan, magenta, yellow Main components of the machine Operation panel of the machine 6Numeric keys 4Scan key5Photo Print key @2Fax Model Redial/Pause key Introduction Document handling Document requirements Loading documents Using the platen glassFax Model Using the ADF Lift the document cover Place your document face down on Plain Paper Print media handlingRecommended print media and requirements Envelopes Matte Photo Paper MP-101 High Resolution Paper HR-101NGlossy Photo Paper GP-301/GP-301N Photo Paper Plus Glossy PP-101 Photo Paper Pro PR-101 Photo Paper Pro PC-101STransparencies CF-102 Print media you cannot use General print media guidelinesShirt Transfers TR-201 Photo Paper Pro guidelines Press Open q and lift up the scanning unit w Setting the paper thickness leverMove the paper thickness lever to the appropriate setting Close the scanning unit until it locks into place Use 2 or 3 to select the print media size Setting the print media size and typePress Copy or Fax Model Fax Press Paper Select Press Set Loading print media Loading paperLoading envelopes Ensure that no curl or puff exceeds !/8 in mm Set your computer to print on banner Paper Loading banner paperMake sure the paper thickness lever is set to Right For details, see p Print media handling Photo printing from a memory card Compatible memory cardsRecommended print media Make sure the machine is on Inserting/removing a memory cardInserting a memory card Insert a memory card into the appropriate slot Removing a memory card Printing methods Select a printing method Printing an index Load the correct print media in the multi-purpose trayUse 2 or 3 to select Index Press Set Use 2 or 3 to select ALL Frames Press Set Printing all framesPress Start Photo Paper PRO Plain Paper Use 2 or 3 to select borderless printing Printing a single frame Use 2 or 3 to select Single Frame Press SetUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Printing a range of frames Use 2 or 3 to select Frame Range Press Set Frame Range Photo LTR Chapter Plain LTR Setting vivid photo printing Setting date printing Reading data from or writing data to a memory card Enabling/disabling overwriting memory card data Card Protect Documents you can copy Setting color or black & white copyingCopying Making copies Press Image Quality Use 2 or 3 to select the image quality Adjusting the image quality resolutionAdjusting the exposure density Press Exposure Use 2 or 3 to select the exposure Press Set Reducing or enlarging a copy Using preset copy ratiosUsing custom copy ratios Copying an image to fit Advanced copy features Copying two pages on a single Borderless copying Press Menu Press Set Repeating an image on a Preparing your image to repeat it manually Copying your image Use 2 or 3 to select Image Repeat Press SetPress Start If you selected Manual in step Press Set Creating a mirror image Use 2 or 3 to select Mirror IMAGE. Press Set Shrinking an image to fit Use 2 or 3 to select Entire Image Press Set Copying Guidelines for entering numbers, letters, and symbols Press T to switch to letter mode a or number mode Registering required sender information Slerexe Company Limited Entering the sender information Use 2 or 3 to select FAX Settings Press Set three timesPress Set Press Stop/Reset Press Menu Use 2 or 3 to select User Data Press Set Use 2 or 3 to select TEL Line Type Press Set Setting the telephone line typeUse 2 or 3 to select FAX Settings Press Set twice Use 2 or 3 to select the telephone line type Use 2 or 3 to select the week when daylight saving starts Setting daylight savingUse 2 or 3 to select System Settings Press Set Use 2 or 3 to select Daylght SAV Time Press Set Use 2 or 3 to select the week when daylight saving ends One-touch speed dialing Speed dialingSpeed dialing methods Coded speed dialing Registering one-touch speed dialing Use 2 or 3 to select a one-touch speed dialing key 01 to Changing or deleting an entry Use 2 or 3 to select Coded Speed Dial Press Set Registering coded speed dialingPress Menu Use 2 or 3 to select User Data Press Set twice Use 2 or 3 to select a coded speed dialing code 00 to Changing or deleting an entry Registering group dialing Use 2 or 3 to select Group Dial Press Set Changing or deleting an entry Using speed dialing Use 2 or 3 to select the list you want to print Printing speed dialing listsUse 2 or 3 to select Speed Dial List Press Set Touch List Coded Dial List Group Dial List Speed dialing Sending methods Sending faxesDocuments you can fax Memory sending Manual sending Press Hook or lift the handset Dial the recipient’s numberTalk through the handset to the recipient Press Image Quality Use 2 or 3 to select the resolution Setting color or black & white transmissionAdjusting the image quality fax resolution Improving faxed images Regular dialing Adjusting the scan exposureDialing methods PC dialing Manual redialing Customizing automatic redialing settingsRedialing a busy number Automatic redialing Use 2 or 3 to select Auto Redial Press Set Load the document on the platen glass or ADF Printing or deleting a document in memory Documents stored in memoryPrinting a list of documents in memory Memory Reference Marks before the transaction number Checking a document’s detailsTransaction number TX/RX no Displaying details of the transaction Dialing through a switchboard Switching temporarily to tone dialingSpecial dialing Receiving faxes Setting the receive modeUse 2 or 3 to select the receive mode Press Fax Press Menu Press Set Customizing FAX/TEL Auto SW Choose this mode ifUse 2 or 3 to select RX Settings Press Set You will need to Receiving faxes automatically FAX only Mode Setting the ring pattern Use 2 or 3 to select Drpdselect FAX Receiving faxes manually Manual Mode Canceling receiving Adjusting the answering machine 10-1 Reports and listsSummary of reports and lists Report or List Description Details Adjusting the Activity Report setting Printing the Activity Report10-2 Adjusting the TX Report setting Use 2 or 3 to select Report Settings Press Set twice10-3 Adjusting the RX Report setting 10-4Use 2 or 3 to select RX Report Press Set Printing the USER’S Data List 10-5Use 2 or 3 to select User Data List Press Set 10-6 Replacing ink tanks MaintenanceWhen to replace an ink tank Guidelines Replacing an ink tank 11-2 11-3 Flowchart of printhead maintenanceMaintaining the printhead Out correctly Use 2 or 3 to select the cleaning setting you want Cleaning the printheadPress Menu Use 2 or 3 to select Maintenance Press Set Printing the nozzle check pattern Use 2 or 3 to select Align Print Head Press Set Aligning the printhead11-5 Press T 11-6 Press Set Repeat steps 12 and 13 for column M Cleaning your machine Cleaning the exteriorCleaning the interior Fax Model Cleaning the ADF area 11-8 Cleaning the roller 11-9 11-10Maintenance Chapter 12-1 TroubleshootingMP Drivers/MP Toolbox Cannot install the software Removal of the software was completed, but Canon remains Computer will not start Cannot use the software after upgrading to Windows XPDevice Manager, green mark ? is displayed Windows Me Cannot print at all Printing stops in the middle 12-3Cannot print to a shared printer Paper does not feed properly White streaks appear on the printout Meaningless characters and symbols are printingPaper curls Printout is rubbed or stained Is the document loaded correctly? 12-5Paper comes out but there is nothing copied on it Print the nozzle check pattern Maintaining the printhead, p Cannot scan a document Are you using a USB 2.0-compatible USB hub?Copy quality is poor or documents are printed with streaks 12-6 If an error occurs when scanning an image in Photoshop Computer has hung up or frozenQuit other open applications and try again Cannot scan correctly with multi-scan White margins appear around the scanned imageWhite lines appear on the left side of the image 12-8 See below if you are having problems receiving faxes 12-9Cannot receive a fax, cannot print a fax 12-10Troubleshooting Cannot receive a fax in ECM modeRepeated errors occur when you receive a fax Cannot receive faxes automatically Cannot send a fax in ECM mode Cannot send a faxFax sent is dirty or documents are printed with streaks Telephone disconnects during a call Repeated errors occur when you send a faxCannot dial Memory card is not recognized Removable disk does not appear in Windows Explorer Unplug/Eject icon does not appear Windows If nothing displays in the LCD if there is no power 12-14TroubleshootingWindows Explorer, you cannot display Thumbnails Windows Removing jams in the paper output tray If the power disconnects unexpectedlyRemoving jammed paper Removing jams from the machine’s interior Removing jammed documents If there are repeated paper jamsPaying attention to the following points, reload the paper Chapter Troubleshooting Interpreting the messages When the Alarm light blinksIf the nozzle check pattern does not print properly If you cannot clear a paper jam LCD messages Cause Action Details 12-20Troubleshooting Message Error code Cause Action Details Memory Full Load PaperMachine in USE Memory 12-22Troubleshooting If you cannot solve the problem 12-24Troubleshooting Accessing the machine settings Machine settingsPrinting a list to check the current settings 13-1 Function key Copy SettingsName Description Setting Details 13-2 TEL Offhook Alarm FAX Settings User Settings Date & TimeDate Setup Volume Line Monitor 13-4 33600bps15 SEC Printer Settings Quiet Mode SwitchDimension Large System Settings Function key Fax Name Description SettingFax Model Menu Memory Reference Function key Fax 13-6 Menu Photo Print Mode Function key Photo Print Vivid Photo Print 13-8Dpof Print Photo Date Speciﬁcations General speciﬁcations Printable areas Paper printable areasEnvelope printable areas Ink speciﬁcations Banner paper printable areasScanned area Print speciﬁcations Photo print speciﬁcationsCopy speciﬁcations Fax Model Fax speciﬁcations Telephone speciﬁcations Connection Touch SPD Dial List 7-9,10-1 Activity Report 10-1,10-2Coded Speed Dial List 7-9,10-1 DOC. Memory List 8-8,10-1 Group Dial List 7-9,10-1 Memory Clear ReportMulti TX/RX Report Problem Reading Card message 4Index Key Interior 11-7 to On 1 copying Printhead + key Roller 2Index Problem Reading Card message TX/RX Cancelled message TX/RX NO. nnnn message