If you cannot solve the problem

If you have a problem with your machine that you cannot solve with the information provided in this chapter, contact the Canon Customer Care Center.

CAUTION

•If the machine makes strange noises, emits smoke or strange smells, unplug it immediately and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.

IMPORTANT

• Attempting to repair the machine yourself may void the limited warranty.

If you contact the Canon Customer Care Center, make sure you have the following information ready:

•Product name: MultiPASS MP730 or MultiPASS MP700

•Serial number (located on the label located at the back of the machine)

•Details of the problem

•Steps taken to try to resolve the problem and the results

Troubleshooting

Chapter 12

Troubleshooting 12-23

Page 132

Image 132

Canon 730i, MultiPASS MP730, MP700 manual If you cannot solve the problem

Contents

User’s Guide Preface Copyright Trademarks How to use the documentation provided Set-Up Sheet Type conventions Machine safely, always pay attention to these warningsMachine Contents Maintenance TroubleshootingMachine settings Fax Model Receiving faxes Safety information Location Power Supply Viii Handling Fire Maintenance Pre-installation requirements for Canon facsimile equipment Power requirementsUsers in the U.S.A Location Connection of the equipment Case of equipment malfunctionRights of the telephone company FCC Notice Users in Canada Xiii XIV Canon Canada INC XVI Introduction What your machine can do Unpacking your machine Multi-purpose trayQuick Reference Guide Black, cyan, magenta, yellow Main components of the machine Operation panel of the machine 4Scan key 5Photo Print key6Numeric keys @2Fax Model Redial/Pause key Introduction Document handling Document requirements Using the platen glass Fax Model Using the ADFLoading documents Lift the document cover Place your document face down on Print media handling Recommended print media and requirementsPlain Paper Envelopes High Resolution Paper HR-101N Glossy Photo Paper GP-301/GP-301NMatte Photo Paper MP-101 Photo Paper Plus Glossy PP-101 Photo Paper Pro PR-101 Photo Paper Pro PC-101STransparencies CF-102 General print media guidelines Shirt Transfers TR-201Print media you cannot use Photo Paper Pro guidelines Setting the paper thickness lever Move the paper thickness lever to the appropriate settingPress Open q and lift up the scanning unit w Close the scanning unit until it locks into place Setting the print media size and type Press Copy or Fax Model Fax Press Paper SelectUse 2 or 3 to select the print media size Press Set Loading print media Loading paperLoading envelopes Ensure that no curl or puff exceeds !/8 in mm Loading banner paper Make sure the paper thickness lever is set to RightSet your computer to print on banner Paper For details, see p Print media handling Photo printing from a memory card Compatible memory cardsRecommended print media Inserting/removing a memory card Inserting a memory cardMake sure the machine is on Insert a memory card into the appropriate slot Removing a memory card Printing methods Select a printing method Printing an index Load the correct print media in the multi-purpose trayUse 2 or 3 to select Index Press Set Printing all frames Press StartUse 2 or 3 to select ALL Frames Press Set Photo Paper PRO Plain Paper Use 2 or 3 to select borderless printing Printing a single frame Use 2 or 3 to select Single Frame Press SetUse the numeric keys to enter the frame number Use 2 or 3 to view your settings in the LCD Printing a range of frames Use 2 or 3 to select Frame Range Press Set Frame Range Photo LTR Chapter Plain LTR Setting vivid photo printing Setting date printing Reading data from or writing data to a memory card Enabling/disabling overwriting memory card data Card Protect Setting color or black & white copying CopyingDocuments you can copy Making copies Adjusting the image quality resolution Adjusting the exposure densityPress Image Quality Use 2 or 3 to select the image quality Press Exposure Use 2 or 3 to select the exposure Press Set Using preset copy ratios Using custom copy ratiosReducing or enlarging a copy Copying an image to fit Advanced copy features Copying two pages on a single Borderless copying Press Menu Press Set Repeating an image on a Preparing your image to repeat it manually Copying your image Use 2 or 3 to select Image Repeat Press SetPress Start If you selected Manual in step Press Set Creating a mirror image Use 2 or 3 to select Mirror IMAGE. Press Set Shrinking an image to fit Use 2 or 3 to select Entire Image Press Set Copying Guidelines for entering numbers, letters, and symbols Press T to switch to letter mode a or number mode Registering required sender information Slerexe Company Limited Use 2 or 3 to select FAX Settings Press Set three times Press Set Press Stop/ResetEntering the sender information Press Menu Use 2 or 3 to select User Data Press Set Setting the telephone line type Use 2 or 3 to select FAX Settings Press Set twiceUse 2 or 3 to select TEL Line Type Press Set Use 2 or 3 to select the telephone line type Setting daylight saving Use 2 or 3 to select System Settings Press SetUse 2 or 3 to select the week when daylight saving starts Use 2 or 3 to select Daylght SAV Time Press Set Use 2 or 3 to select the week when daylight saving ends Speed dialing Speed dialing methodsOne-touch speed dialing Coded speed dialing Registering one-touch speed dialing Use 2 or 3 to select a one-touch speed dialing key 01 to Changing or deleting an entry Registering coded speed dialing Press Menu Use 2 or 3 to select User Data Press Set twiceUse 2 or 3 to select Coded Speed Dial Press Set Use 2 or 3 to select a coded speed dialing code 00 to Changing or deleting an entry Registering group dialing Use 2 or 3 to select Group Dial Press Set Changing or deleting an entry Using speed dialing Printing speed dialing lists Use 2 or 3 to select Speed Dial List Press SetUse 2 or 3 to select the list you want to print Touch List Coded Dial List Group Dial List Speed dialing Sending faxes Documents you can faxSending methods Memory sending Manual sending Press Hook or lift the handset Dial the recipient’s numberTalk through the handset to the recipient Setting color or black & white transmission Adjusting the image quality fax resolutionPress Image Quality Use 2 or 3 to select the resolution Improving faxed images Adjusting the scan exposure Dialing methodsRegular dialing PC dialing Customizing automatic redialing settings Redialing a busy numberManual redialing Automatic redialing Use 2 or 3 to select Auto Redial Press Set Load the document on the platen glass or ADF Documents stored in memory Printing a list of documents in memoryPrinting or deleting a document in memory Memory Reference Checking a document’s details Transaction number TX/RX noMarks before the transaction number Displaying details of the transaction Dialing through a switchboard Switching temporarily to tone dialingSpecial dialing Setting the receive mode Use 2 or 3 to select the receive modeReceiving faxes Press Fax Press Menu Press Set Choose this mode if Use 2 or 3 to select RX Settings Press SetCustomizing FAX/TEL Auto SW You will need to Receiving faxes automatically FAX only Mode Setting the ring pattern Use 2 or 3 to select Drpdselect FAX Receiving faxes manually Manual Mode Canceling receiving Adjusting the answering machine Reports and lists Summary of reports and lists10-1 Report or List Description Details Adjusting the Activity Report setting Printing the Activity Report10-2 Adjusting the TX Report setting Use 2 or 3 to select Report Settings Press Set twice10-3 Adjusting the RX Report setting 10-4Use 2 or 3 to select RX Report Press Set Printing the USER’S Data List 10-5Use 2 or 3 to select User Data List Press Set 10-6 Maintenance When to replace an ink tankReplacing ink tanks Guidelines Replacing an ink tank 11-2 Flowchart of printhead maintenance Maintaining the printhead11-3 Out correctly Cleaning the printhead Press Menu Use 2 or 3 to select Maintenance Press SetUse 2 or 3 to select the cleaning setting you want Printing the nozzle check pattern Aligning the printhead 11-5Use 2 or 3 to select Align Print Head Press Set Press T 11-6 Press Set Repeat steps 12 and 13 for column M Cleaning your machine Cleaning the exteriorCleaning the interior Fax Model Cleaning the ADF area 11-8 Cleaning the roller 11-9 11-10Maintenance Chapter Troubleshooting MP Drivers/MP Toolbox Cannot install the software12-1 Removal of the software was completed, but Canon remains Cannot use the software after upgrading to Windows XP Device Manager, green mark ? is displayed Windows MeComputer will not start Cannot print at all 12-3 Cannot print to a shared printerPrinting stops in the middle Paper does not feed properly Meaningless characters and symbols are printing Paper curlsWhite streaks appear on the printout Printout is rubbed or stained 12-5 Paper comes out but there is nothing copied on itIs the document loaded correctly? Print the nozzle check pattern Maintaining the printhead, p Are you using a USB 2.0-compatible USB hub? Copy quality is poor or documents are printed with streaksCannot scan a document 12-6 If an error occurs when scanning an image in Photoshop Computer has hung up or frozenQuit other open applications and try again White margins appear around the scanned image White lines appear on the left side of the imageCannot scan correctly with multi-scan 12-8 See below if you are having problems receiving faxes 12-9Cannot receive a fax, cannot print a fax Cannot receive a fax in ECM mode Repeated errors occur when you receive a fax12-10Troubleshooting Cannot receive faxes automatically Cannot send a fax in ECM mode Cannot send a faxFax sent is dirty or documents are printed with streaks Repeated errors occur when you send a fax Cannot dialTelephone disconnects during a call Memory card is not recognized Removable disk does not appear in Windows Explorer Unplug/Eject icon does not appear Windows If nothing displays in the LCD if there is no power 12-14TroubleshootingWindows Explorer, you cannot display Thumbnails Windows If the power disconnects unexpectedly Removing jammed paperRemoving jams in the paper output tray Removing jams from the machine’s interior Removing jammed documents If there are repeated paper jamsPaying attention to the following points, reload the paper Chapter Troubleshooting When the Alarm light blinks If the nozzle check pattern does not print properlyInterpreting the messages If you cannot clear a paper jam LCD messages Cause Action Details 12-20Troubleshooting Message Error code Cause Action Details Load Paper Machine in USEMemory Full Memory 12-22Troubleshooting If you cannot solve the problem 12-24Troubleshooting Machine settings Printing a list to check the current settingsAccessing the machine settings 13-1 Settings Name Description Setting DetailsFunction key Copy 13-2 FAX Settings User Settings Date & Time Date SetupTEL Offhook Alarm Volume Line Monitor 13-4 33600bps15 SEC Switch DimensionPrinter Settings Quiet Mode Large System Settings Name Description Setting Fax Model Menu Memory Reference Function key FaxFunction key Fax 13-6 Menu Photo Print Mode Function key Photo Print 13-8 DpofVivid Photo Print Print Photo Date Speciﬁcations General speciﬁcations Printable areas Paper printable areasEnvelope printable areas Ink speciﬁcations Banner paper printable areasScanned area Print speciﬁcations Photo print speciﬁcationsCopy speciﬁcations Fax Model Fax speciﬁcations Telephone speciﬁcations Connection Touch SPD Dial List 7-9,10-1 Activity Report 10-1,10-2Coded Speed Dial List 7-9,10-1 DOC. Memory List 8-8,10-1 Group Dial List 7-9,10-1 Memory Clear ReportMulti TX/RX Report Problem Reading Card message 4Index Key Interior 11-7 to On 1 copying Printhead + key Roller 2Index Problem Reading Card message TX/RX Cancelled message TX/RX NO. nnnn message