Manuals / Canon / Computer Equipment / All in One Printer

Canon 730i, MultiPASS MP730, MP700 manual If you cannot solve the problem

Models: MP700 MultiPASS MP730 730i

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If you cannot solve the problem

If you have a problem with your machine that you cannot solve with the information provided in this chapter, contact the Canon Customer Care Center.

CAUTION

•If the machine makes strange noises, emits smoke or strange smells, unplug it immediately and contact the Canon Customer Care Center. Do not attempt to disassemble or repair the machine yourself.

IMPORTANT

• Attempting to repair the machine yourself may void the limited warranty.

If you contact the Canon Customer Care Center, make sure you have the following information ready:

•Product name: MultiPASS MP730 or MultiPASS MP700

•Serial number (located on the label located at the back of the machine)

•Details of the problem

•Steps taken to try to resolve the problem and the results

Troubleshooting

Chapter 12

Troubleshooting 12-23

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Canon 730i, MultiPASS MP730, MP700 manual If you cannot solve the problem

Contents

User’s Guide Preface Copyright TrademarksPreface How to use the documentation provided Set-Up SheetPrinted manual Quick Reference Guide Users Guide This guideType conventions injury to persons if not performed correctly. In order to use themachine safely, always pay attention to these warnings use the machine safely, always pay attention to these cautionsContents 1 Introduction2 Document handling 3 Print media handling11 Maintenance 12 Troubleshooting13 Machine settings 9 Fax Model Receiving faxesSafety information LocationPower Supply VIIIHandling Fax Model Do not plug the machine into the same circuit asin fire Maintenance Pre-installation requirements for Canon facsimile equipment C. Power requirementsLegal limitation on usage of your product and the use of images Users in the U.S.AConnection of the equipment In case of equipment malfunctionRights of the telephone company FCC NoticeUsers in Canada XIIIPre-installation requirements for Canon facsimile equipment A. LocationC. Power requirements The power outlet should be a three-prong grounded receptacle Single or Duplex. It should be independent from copiers, heaters, air conditioners or any electric equipment that is thermostatically controlled. The rated value is 120 volts and 15 amperes. The RJ11-C modular jack should be relatively close to the power outlet to facilitate installationCANON CANADA INC 1-800-OK-CANON 24 HOURS A DAY, SEVEN DAYS A WEEK PrefacePreface 1 Introduction What your machine can doChapter Unpacking your machine Main components of the machine Operation panel of the machine e Alarm lightq Resume key w Fax Model In Use/Memory light4Scan key 5Photo Print key6Numeric keys @2Fax Model Redial/Pause keyIntroduction Chapter2 Document handling Document requirementsWeight Problem documentsUsing the platen glass Fax Model Using the ADFLoading documents 1 Lift the document cover 2 Place your document face down on the3 Print media handling Recommended print media and requirementsPlain Paper EnvelopesHigh Resolution Paper HR-101N Glossy Photo Paper GP-301/GP-301NMatte Photo Paper MP-101 Photo Paper Plus Glossy PP-101Photo Paper Pro PR-101 Photo Paper Pro PC-101STransparencies CF-102 Printer driver setting Media Type Photo Paper ProGeneral print media guidelines T-Shirt Transfers TR-201Printer driver setting Media Type T-Shirt Transfer Quantity 1 sheet Paper thickness lever position RightSetting the paper thickness lever 2 Move the paper thickness lever to the appropriate setting1 Press Open q and lift up the scanning unit w 3 Close the scanning unit until it locks into placeSetting the print media size and type 1 Press Copy or Fax Model Fax 2 Press Paper Select3 Use 2 or 3 to select the print media size 4 Press SetLoading print media Loading paperLoading envelopes guide A and adjust to the width of the stackpaper guide A and adjust to the width of 4 Place the stack of envelopes print side upin the multi-purpose tray q. Pinch the the stack wLoading banner paper adjust the paper guide to the width of theMake sure the paper thickness lever is set to the right3-10 Print media handlingChapter 4 Photo printing from a memory card Compatible memory cardsRecommended print media ChapterInserting/removing a memory card Inserting a memory card1 Make sure the machine is on 2 Insert a memory card into the appropriate slotRemoving a memory card 2 Remove the memory cardStep Printing methodsSelect a printing method StepPrinting an index 1 Load the correct print media in the multi-purpose tray2 Insert the memory card as described on p 3 Press Photo Print 4 Press Menu 5 Press SetPrinting all frames 10 Use 2 or 3 to select the print media type11 Press Set 12 Press Start8 Use 2 or 3 to select the print media size 9 Press Set10 Use 2 or 3 to select the print media type If you selected PLAIN PAPER in step 11 Go to stepPrinting a single frame 1 Load the correct print media in the multi-purpose trayInsert the memory card as described on p Press Photo Print Press Menu Press Set12 Use 2 or 3 to select the print media size 13 Press Set14 Use 2 or 3 to select the print media type If you selected PLAIN PAPER in step 15 Go to stepPrinting a range of frames 4-101 Load the correct print media in the multi-purpose tray 2 Insert the memory card as described on p 3 Press Photo Print4-11 12 Use 2 or 3 to select the print media size13 Press Set 14 Use 2 or 3 to select the print media typeChapter 4-13 7 Press Set8 Use 2 or 3 to select the print media type If you selected PLAIN PAPER in step 9 Go to stepSetting vivid photo printing Setting date printing4-14 Press Photo Print Press Menu Use 2 or 3 to select VIVID PHOTO PRINTReading data from or writing data to a memory card Enabling/disabling overwriting memory card data4-15 5 Use 2 or 3 to select SYSTEM SETTINGS 6 Press Set4-16 10 Press Set 11 Press Stop/Reset to return to standby mode8 Press Set 13 Insert a memory card into the appropriate slotSetting color or black & white copying 5 CopyingDocuments you can copy Making copiesAdjusting the image quality resolution Adjusting the exposure densityPress Image Quality Use 2 or 3 to select the image quality 3 Press SetUsing preset copy ratios Using custom copy ratiosReducing or enlarging a copy Copying an image to fit the pageAdvanced copy features Copying two pages on a single page4 Adjust any necessary settings for your document step 4, p 1 Load the document on the platen glass or Fax Model ADF 2 Press CopyBorderless copying 4 Adjust any necessary settings for your document step 4, p1 Load the document on the platen glass 2 Press Copy 3 Use the numeric keys to enter the number of copiesRepeating an image on a page 9 Press StartPreparing your image to repeat it manually 1 Set the print media size you will be copying on to p4 Adjust any necessary settings for your document step 4, p Copying your image1 Load the document on the platen glass or Fax Model ADF 2 Press Copy 3 Use the numeric keys to enter the number of copiesCreating a mirror image Load the document on the platen glass or ADF. Press CopyUse the numeric keys to enter the number of copies Press SetShrinking an image to fit the page 4 Adjust any necessary settings for your document step 4, p1 Load the document on the platen glass or Fax Model ADF 2 Press Copy 3 Use the numeric keys to enter the number of copies5-10 CopyingChapter Guidelines for entering numbers, letters, and symbols 1 Press T to switch to letter mode A or number mode6 Registering information in your machine ChapterRegistering required sender information THE SLEREXE COMPANY LIMITEDEntering the sender information 4 Use 2 or 3 to select FAX SETTINGS 5 Press Set three times13 Press Set 14 Press Stop/Reset 1 Press Menu 2 Use 2 or 3 to select USER DATA 3 Press SetSetting the telephone line type Use 2 or 3 to select FAX SETTINGS Press Set twicePress Set Press Stop/Reset Press Menu Use 2 or 3 to select USER DATA Press SetSetting daylight saving 5 Use 2 or 3 to select SYSTEM SETTINGS 6 Press Set11 Use 2 or 3 to select the month when daylight saving starts 13 Use 2 or 3 to select the week when daylight saving startsUse 2 or 3 to select the day when daylight saving starts Use 2 or 3 to select the month when daylight saving ends21 Use 2 or 3 to select the week when daylight saving ends Use 2 or 3 to select the day when daylight saving ends7 Speed dialing Speed dialing methodsChapter One-touch speed dialingRegistering one-touch speed dialing or Press Stop/Reset to return to standby modePress Menu Use 2 or 3 to select USER DATA Press Set three times 4 Use 2 or 3 to select a one-touch speed dialing key 01 toChanging or deleting an entry Registering coded speed dialing 1 Press Menu 2 Use 2 or 3 to select USER DATA 3 Press Set twice4 Use 2 or 3 to select CODED SPEED DIAL 5 Press Set 6 Use 2 or 3 to select a coded speed dialing code 00 toChanging or deleting an entry Registering group dialing Press Menu Use 2 or 3 to select USER DATA Press Set twiceUse 2 or 3 to select GROUP DIAL Press Set To register a group under a coded speed dialing codePress Stop/Reset to return to standby mode Changing or deleting an entry11 Press Set Using speed dialing One-touch speed dialingCoded speed dialing Printing speed dialing lists 1 Press Fax 2 Press Menu 3 Use 2 or 3 to select REPORTS/LISTS4 Press Set 5 Use 2 or 3 to select SPEED DIAL LIST 6 Press Set7-10 Speed dialingChapter 8 Sending faxes Documents you can faxSending methods Memory sendingManual sending Press Fax Adjust any necessary settings for your documentTo cancel manual sending Press Stop/Reset sending a document Set-Up Sheet 2 Load the document in the ADFSetting color or black & white transmission Adjusting the image quality fax resolutionImproving faxed images 1 Press Image Quality 2 Use 2 or 3 to select the resolutionAdjusting the scan exposure Dialing methodsPress Exposure Use 2 or 3 to select the exposure Press Set Regular dialingCustomizing automatic redialing settings Redialing a busy numberManual redialing Automatic redialingIf you selected OFF in step 11 Press Set 12 Press Stop/Reset 15 Press Set 16 Press Stop/ResetUse 2 or 3 to select AUTO REDIAL Press Set If you selected ON in step 11 Press Set twice2 Press Fax 3 Adjust any necessary settings for your document 1 Load the document on the platen glass or ADF4 Enter the fax numbers you want to send to One-touch speed dialing Press the one-touch speed dialing keysDocuments stored in memory Printing a list of documents in memoryPrinting or deleting a document in memory Press Fax Press Menu Use 2 or 3 to select MEMORY REFERENCEChecking a document’s details or Press Stop/Reset to return to standby modeIf deleting a document, press T A Transaction number TX/RX NODialing through a switchboard Switching temporarily to tone dialingSpecial dialing 8-10Setting the receive mode 9 Receiving faxes4 Use 2 or 3 to select the receive mode ChapterReceiving both faxes and voice calls automatically FAX/TEL AUTO SW Customizing FAX/TEL AUTO SWChoose this mode if 4 Use 2 or 3 to select FAX SETTINGS 5 Press SetReceiving faxes automatically FAX ONLY MODE 15 Press Set 16 Press Stop/ResetChoose this mode if 11 Press Set twiceReceiving with a DRPD Distinctive Ring Pattern Detection service DRPD Setting the ring patternChoose this mode if 5 Use 2 or 3 to select FAX SETTINGS 6 Press SetReceiving faxes manually MANUAL MODE 12 Press Set 13 Press Stop/ResetChoose this mode if 10 Press SetANS.MACHINE MODE Canceling receivingReceiving when an answering machine is connected Adjusting the answering machineReports and lists Summary of reports and lists10-1 ChapterAdjusting the ACTIVITY REPORT setting ACTIVITY REPORTPrinting the ACTIVITY REPORT 10-2Adjusting the TX REPORT setting 10-34 Use 2 or 3 to select FAX SETTINGS 5 Press Set 6 Use 2 or 3 to select REPORT SETTINGS 7 Press Set twiceAdjusting the RX REPORT setting 10-44 Use 2 or 3 to select FAX SETTINGS 5 Press Set 6 Use 2 or 3 to select REPORT SETTINGS 7 Press SetPrinting the USER’S DATA LIST 10-51 Press Fax 2 Press Menu 3 Use 2 or 3 to select REPORTS/LISTS 4 Press Set10-6 Reports and listsChapter Maintenance When to replace an ink tankReplacing ink tanks GuidelinesReplacing an ink tank 11-21 Make sure the power is turned on 2 Press Open q and lift up the scanning unit wFlowchart of printhead maintenance Maintaining the printhead11-3 Perform deep printhead cleaning HEAD REFRESHING setting pCleaning the printhead Printing the nozzle check pattern11-4 3 Use 2 or 3 to select MAINTENANCE 4 Press Set twiceAligning the printhead 11-53 Use 2 or 3 to select MAINTENANCE 4 Press Set When all values have been entered, the LCD displays the following11-6 Most solid boxPress Set Repeat steps 12 and 13 for column M Cleaning your machine Cleaning the exteriorCleaning the interior Cleaning the scanning areaFax Model Cleaning the ADF area 11-85 Reconnect the power cord and turn on the power 4 Close the scanning unit until it locks into placeCleaning the roller 11-94 When you are finished, close the feeder cover until it clicks 5 Reconnect the power cord and turn on the power11-10 Maintenance ChapterTroubleshooting Problems installing and removing softwareMP Drivers/MP Toolbox Cannot install the software Installation or removal of the MP Toolbox cannot be completedProblems turning on the computer Problems printing from your computerCannot use the software after upgrading to Windows XP In Device Manager, green mark “?” is displayed Windows Me12-3 Cannot print to a shared printerPrinting stops in the middle Paper does not feed properlyMeaningless characters and symbols are printing Paper curlsWhite streaks appear on the printout Printout is rubbed or stainedCopying problems 12-5Paper comes out but there is nothing copied on it Problems scanning Copy quality is poor or documents are printed with streaksCannot scan a document 12-6When you click a key on the MP Toolbox, another application opens Computer has hung up or frozenTroubleshooting 12-7White margins appear around the scanned image White lines appear on the left side of the imageCannot scan correctly with multi-scan 12-8Problems receiving faxes 12-9Cannot receive a fax, cannot print a fax See below if you are having problems receiving faxesMachine does not switch automatically between voice and fax reception Cannot receive a fax in ECM modeRepeated errors occur when you receive a fax Cannot receive faxes automaticallyProblems sending faxes Cannot send a fax in ECM modeCannot send a fax Fax sent is dirty or documents are printed with streaksTelephone problems Problems using a memory cardRepeated errors occur when you send a fax Cannot dial“?” is printed in the index Removable disk does not appear in Windows ExplorerThe Unplug/Eject icon does not appear Windows If nothing displays in the LCD if there is no power In Windows Explorer, you cannot display Thumbnails WindowsThe memory card is recognized as a drive other than Removable Disk 12-14 TroubleshootingIf the power disconnects unexpectedly Removing jammed paperRemoving jams in the paper output tray Removing jams from the machine’s interiorRemoving jammed documents If there are repeated paper jams1 Press Stop/Reset 2 If a multipage document is loaded, remove 12-16 Troubleshooting3 Open the feeder cover 5 Pull out the jammed page from the ADF6 Lower the paper release lever A, then close the feeder cover If the nozzle check pattern does not print properly Interpreting the messagesWhen the Alarm light blinks 12-18 TroubleshootingLCD messages CauseAction Details12-20 Troubleshooting 1 sec. key because there areTroubleshooting ChapterCause Action12-22 Troubleshooting Message Error codeCause ActionIf you cannot solve the problem 12-24 Troubleshooting ChapterMachine settings Printing a list to check the current settingsAccessing the machine settings 13-1Settings Menu SPECIAL COPYFunction key Copy 13-2Menu USER DATA Function keys Copy, Scan, Photo Print, Fax Model Fax 13-4 AUTO PRINT ONAUTO PRINT OFF If you select FAX/TEL AUTO SW, DRPD, or FAX Fax Model Menu RECEIVE MODE Fax Model Menu MEMORY REFERENCE Function key FaxFax Model Menu REPORTS/LISTS Function key FaxMenu PHOTO PRINT MODE Function key Photo Print Machine settings13-8 Machine settingsSetting NameAppendix SpeciﬁcationsGeneral speciﬁcations Power sourcePrintable areas Paper printable areasEnvelope printable areas Ink speciﬁcations Banner paper printable areasScanned area Print speciﬁcations Photo print speciﬁcationsCopy speciﬁcations Printing resolutionFax Model Fax speciﬁcations Fax resolutionApplicable line CompatibilityTelephone speciﬁcations ConnectionIndex IndexI-2 Index namesPROBLEM READING CARD message Indexfaxes and voice calls automatically 9-2 with answering machine connectedI-4 Index WRONG CARTRIDGE messageIndex IndexI-2 Index Index I-4 Index