Other Information
Issues |
| Solutions and Explanations |
The TV turns off automatically. |
| • Ensure the Sleep Timer is set to Off in the Setup menu (p. 22). |
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| • If your PC is connected to the TV, check your PC power settings. |
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| • Make sure the AC power cord is plugged in securely to the wall outlet and the TV. |
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| • When watching TV from an antenna or cable connection, the TV will turn off after 10 ~ 15 minutes if |
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| there is no signal. |
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There is picture/Video. |
| • Check cable connections (remove and reconnect all cables connected to the TV and external devices). |
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| • Set your external devices’ (Cable/Set top Box, DVD, |
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| connections to the TV input. For example, if an external device’s output is HDMI, it should be connect |
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| to an HDMI input on the TV. |
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| • Make sure your connected devices are powered on. |
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| • Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote. |
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RF(Cable/Antenna) Connection |
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The TV is not receiving all channels. |
| • Make sure the Antenna cable is connected securely. |
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| • Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU - |
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| Setup - Plug & Play (Initial setup) and wait for all available channels to be stored (p. 7). |
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| • Verify the Antenna is positioned correctly. |
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The picture is distorted: macro block error |
| • Compression of video contents may cause picture distortion, especially with fast moving pictures |
small block, dots, pixelization |
| such as sports and action movies. |
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| • A low signal can cause picture distortion. This is not a TV issue. |
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PC Connection |
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A “Mode Not Supported” message |
| • Set your PC’s output resolution and frequency so they match the resolutions supported by the TV |
appears. |
| (p. 27). |
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“PC” is always shown on the source list, |
| • This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected. |
even if a PC is not connected. |
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The video is OK but there is no audio. |
| • If you are using a HDMI connection, check the audio output setting on your PC. |
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Network Connection (Depending on Models) |
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Wireless network connection failed. |
| • Samsung Wireless USB dongle is required to use a wireless network. |
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| • Make sure the Network Connection is set to Wireless (p. 30). |
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| • Make sure the TV is be connected to a wireless IP sharer (router). |
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Recording / Timeshift |
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The USB device is not recognized or a |
| • See the manual for the USB device to check that the USB device supports recording. |
Device Format, Checking Device or |
| • If the USB device has a lock, ensure it is off. |
Device Performance Test fails. |
| • Check that the USB device can be formatted when connected to the PC. Connect the USB to the TV |
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| and format it. (Formatting may fail intermittently.) |
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| • If a Device Performance Test or formatting failed, it means that there is a problem with the USB |
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| hardware or the performance of the USB hardware is too low. |
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A message prompts me to format a USB |
| • If the USB device has a lock, ensure it is off. |
device that has been working well. |
| • Recover the USB device using the recovery function in Checking Device. |
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The recording function does not work. |
| • Check that a USB device is connected. |
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| • Check that the channel is a recordable digital channel. |
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| • If the signal is weak or does not exist, the recording function will automatically be closed. |
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| • The TV will not record if the USB device has no free memory space. Check that this is not the case. |
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Timeshift Mode does not work. |
| • Check that a USB device is connected. |
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| • Radio channels and analog broadcasts are not supported. |
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| • Data broadcast channels are not supported. |
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| • If the signal is weak or does not exist, the Timeshift Mode function will automatically be closed. |
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| • Timeshift Mode cannot be performed if the USB device has no free memory space. Check that this |
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| is not the case. |
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A message indicates a performance test |
| • These problems may occur if you use a |
failure, and the recording and Timeshift |
| recording. We recommend using a USB HDD with at least 5 400 rpm, but a USB HDD of RAID type |
Mode functions do not work. |
| is not supported. |
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