07 Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

•• This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

•• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto update functions on the TV's menu ( > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on.

•• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

•• Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.

•• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “Remote control does not work” below.

There is no picture/video/sound, or a distorted picture/video/sound from an external device, or “Weak or No Signal” is displayed on the TV, or you cannot find a channel.

•• Make sure the connection to the device is correct and that all cables are fully inserted.

•• Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.

•• Confirm that the correct input source has been selected ( > Source).

•• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device ( >

Settings > Support > Self Diagnosis > Start Picture Test or Start Sound Test).

•• If the test results are normal, reboot the connected devices by unplugging each device's power cord and then plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected device.

•• If the TV is not connected to a cable or satellite box, run Auto Tuning to search for channels ( >

Settings > Broadcasting > Auto Tuning Settings > Auto Tuning).

––This function is only available on certain models in specific geographical areas.

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Samsung UE55M6300AKXXU, UE49M6300AKXZT, UE49M6300AKXXU manual Troubleshooting and Maintenance, TV won’t turn on
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UE49M6300AKXXU, UE49M6300AKXZT, UE55M6300AKXXU specifications

Samsung has long been a leading name in the television industry, and their M6300 series exemplifies the company's commitment to delivering high-quality viewing experiences. Among models like the UE55M6300AKXXU, UE49M6300AKXZT, and UE49M6300AKXXU, users can expect notable features and advanced technology that make these televisions stand out.

The UE55M6300AKXXU, with its 55-inch screen, is perfect for larger living spaces, offering stunning visuals thanks to its Full HD resolution. This model boasts a 1920 x 1080 pixel display, ensuring crisp and lifelike images. The television employs Samsung’s PurColor technology, enhancing color accuracy and delivering a wider color spectrum for an immersive viewing experience.

For those requiring a slightly smaller size, the UE49M6300AKXZT and UE49M6300AKXXU both feature a 49-inch display, striking the balance between performance and space efficiency. Like its larger counterpart, these models also provide Full HD resolution and utilize PurColor technology to ensure vibrant colors. The sleek and modern design of these televisions allows them to fit seamlessly into any home decor.

All models in the M6300 series include Samsung's Smart Hub interface, providing users with easy access to a variety of streaming services and applications. The Tizen operating system enhances the user experience with its intuitive navigation and extensive app selection. Users can browse popular services like Netflix, YouTube, and Amazon Prime Video directly from their TVs, without the need for external devices.

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For sound quality, the M6300 series integrates Dolby Digital Plus technology, providing an immersive audio experience. This ensures that sound complements the stunning visuals, bringing movies, games, and shows to life.

In terms of connectivity, the models offer multiple HDMI and USB ports, allowing easy connection to various devices such as gaming consoles, soundbars, and Blu-ray players. The inclusion of Bluetooth support means that users can also connect wireless headphones and speakers for an enhanced audio experience.

In summary, the Samsung UE55M6300AKXXU, UE49M6300AKXZT, and UE49M6300AKXXU are exceptional televisions that combine advanced technology with user-friendly features. Their stunning visuals, vibrant colors, and immersive audio make them a great choice for anyone looking to upgrade their home entertainment system.
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