What is Remote Support? | Samsung UE49MU8000TXXU, UE65MU8000TXZG

Video App problems (Youtube etc)

•• Change the DNS to 8.8.8.8. Select > Settings > General > Network > Network Status > IP Settings > DNS setting > Enter manually > DNS Server > enter 8.8.8.8 > OK.

•• Reset by selecting > Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

•• Diagnose your TV

•• Adjust the TV settings for you

•• Perform a factory reset on your TV

•• Install recommended firmware updates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3.Select Remote Management, then read and agree to the service agreements. When the PIN screen appears, provide the PIN number to the agent.

4.The agent will then access your TV.

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Samsung UE49MU8000TXXU manual What is Remote Support?, Video App problems Youtube etc, How does Remote Support work?

Contents

Model USER MANUAL8 SERIES Thank you for purchasing this Samsung product Read this provided user manual to see information Before Reading This User ManualLearning the e-Manuals assistance functions configuration, and product specifications Voice Interaction Features of your new TVHome Screen e-Manual RISK OF ELECTRIC SHOCK. DO NOT OPEN Warning! Important Safety Instructions Be sure to pull the power plug out of the outlet if the TV is to remain unused or if you are to leave the house for an extended period of time especially when children, elderly, or disabled people will be left alone in the house Assembling the TV Contents04 Performing the initial setup Whats in the Box? Troubleshooting and Maintenance 08 Specifications and Other InformationSelecting Connected Devices 01 Whats in the Box? lifting the TV at the edges, as shown An administration fee may be charged in the following situationspressure when handled incorrectly. We recommend Warning Screens can be damaged from direct 02 Assembling the TV Attaching the TV to the StandMounting the TV on a wall 400 x 49 ~ Installation with a wall mount Safety Precaution Securing the TV to the wall to prevent fallingProviding proper ventilation for your TV Other Cautions Preventing the TV from falling 03 The TV Controller Using the TV Controller The Standard Remote Control Colours and shape may vary depending on the model The Samsung Smart Remote Installing batteries into the remote control Battery size AAA About the Samsung Smart Remote Installing batteries into the Samsung Smart Remote Pairing the TV to the Samsung Smart Remote sSource Universal Remote Initial setup 04 Performing the initial setup Connecting devices to your TV 05 ConnectionsPorts Connecting to the Internet Network Connection - WirelessNetwork Connection - Wired Editing external devices Changing the input signalUsing additional functions 06 Selecting Connected Devices Settings Broadcasting Auto Tuning Settings Auto Tuning 07 Troubleshooting and MaintenanceTroubleshooting The TV won’t turn on Settings General System Manager Usage Mode Home Mode The remote control does not workThe TV settings are lost after 5 minutes Intermittent Wi-Fi What is Remote Support? Video App problems Youtube etcHow does Remote Support work? Caring for the TV Eco Sensor and screen brightness 08 Specifications and Other Information SpecificationsEnvironmental Considerations Licences Decreasing power consumption Recommendation - EU Only Still image warning This marking on the product, accessories or literature indicates that the product and its electronic accessories e.g. charger, headset, USB cable should not be disposed of with other household waste at the end of their working life. To prevent possible harm to the environment or human health from uncontrolled waste disposal, please separate these items from other types of waste and recycle them responsibly to promote the sustainable reuse of material resources Page United Kingdom Warranty CardWARRANTY CONDITIONS Republic of Ireland EIRE This page is intentionally left blank CustomerCare Centre Contact SAMSUNG WORLD WIDECountry EIRE UK