Before contacting a service center

Appendixes
116
Situation Suggested remedies
The TV does not
display your photos
•
Make sure that the camera is correctly connected to the
TV with the A/V cable.
•
Make sure that your memory card contains photos.
Your computer does
not recognize your
camera
•
Make sure that the USB cable is connected correctly.
•
Make sure that your camera is switched on.
•
Make sure that you are using a supported operating
system.
Your computer
disconnects the
camera while
transferring les
The le transmission may be interrupted by static
electricity. Disconnect the USB cable and connect it again.
Your computer
cannot play videos
Videos may not play on some video player programs.
To play video les captured with your camera, use the
Multimedia Viewer program that you can install with the
i-Launcher program on your computer.
Situation Suggested remedies
i-Launcher is not
functioning properly
•
End i-Launcher and restart the program.
•
Make sure that i-Launcher is set to On in the settings
menu. (p. 101)
•
Depending on your computer's specications
and environment, the program may not launch
automatically. In this case, click Start → All Programs
→ Samsung → i-Launcher → Samsung i-Launcher on
your computer. (For Windows 8, click Start → All apps
→ Samsung i-Launcher.)
Your TV or computer
cannot display photos
and videos that are
stored on a SDXC
memory card.
SDXC memory cards use the exFAT le system. Ensure
that the external device is compatible with the exFAT le
system before connecting the camera to the device.
Your computer does
not recognize a SDXC
memory card.
SDXC memory cards use the exFAT le system. To use
SDXC memory cards on a Windows XP computer,
download and update the exFAT le system driver from
the Microsoft website.