troubleshooting and information codes
Information codes
If your washing machine malfunctions, you may see an information code on the display. If this happens, please check the table below and try the suggested solution before calling Customer Service.
CODE SYMBOL | SOLUTION | |
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dE | • Make sure the door is firmly closed. | |
• Make sure that laundry is not caught in the door. | ||
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| • Make sure the source water tap is turned on. | |
4E | • Check the water pressure. | |
| • Clean the mesh filters of water hose. | |
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| • Clean the debris filter. | |
5E | • Make sure the drainage hose is installed correctly. | |
| • Clean the water hose mesh filter. | |
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| • The laundry load is unbalanced. Redistribute the load. If only one item | |
UE | of clothing needs washing, such as a bathrobe or pair of jeans, the | |
final spin result might be unsatisfactory and an “UE” error message | ||
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| will be shown in the display window. | |
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cE/3E | • Call the | |
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| • This occurs when too much foaming is detected. It is also displayed | |
Sud/Sd | while foaming is removed. When the removal is finished, the normal | |
cycle proceeds.(This is one of the normal operations. It is an error for | ||
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| preventing | |
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| • If the voltage of the supplied power is instable, the washing machine | |
Uc | will be paused to protect its electric devices. | |
| • If the correct voltage is supplied, the cycle will resume automatically. | |
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For any codes not listed above, or if the suggested solution doesn’t fix the problem, call your Samsung Service Centre or local Samsung dealer.
