Information codes

If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.

Problem

Action

 

 

dE

• Make sure the door is properly closed.

• Make sure laundry is not caught in the door.

 

 

 

 

• Make sure the water tap is open.

4E

• Make sure the washing machine is operating with sufficient water pressure,

 

• Clean the mesh filter as it may be clogged.

 

 

5E

• Clean the debris filter as it may be clogged.

• Make sure the drain hose is not kinked all the way to the drain system.

 

 

 

UE

• The laundry load is unbalanced. Spread the laundry evenly.

 

 

cE/3E/Uc

• This is not user-repairable. Contact a local Samsung service centre.

 

 

If any information code keeps appearing on the screen, contact a local Samsung service centre.

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Samsung WD10J8420GW/YL manual Information codes, Clean the mesh filter as it may be clogged