Troubleshooting

Checkpoints

If you encounter a problem with the washing machine, first check the table below and try the suggestions.

Problem

 

Action

 

 

 

 

 

• Make sure the washing machine is plugged in.

 

 

• Make sure the door is properly closed.

 

 

• Make sure the water taps are open.

 

 

• Make sure to press or tap Start/Pause (Hold to Start) to start the

 

Does not start.

 

washing machine.

 

 

Make sure Child Lock is not activated.

 

 

Before the washing machine starts to fill, it will make a series of

 

 

 

clicking noises to check the door lock and does a quick drain.

 

 

• Check the fuse or reset the circuit breaker.

 

 

 

 

 

• Fully open the water tap.

 

Water supply is

Make sure the door is properly closed.

 

insufficient, or no

Make sure the water supply hose is not frozen.

 

water is supplied.

Make sure the water supply hose is not kinked or clogged.

 

 

Make sure there is sufficient water pressure.

 

 

 

 

 

 

Make sure the washing machine is running with sufficient water

 

 

 

pressure.

 

After a cycle,

• Make sure the detergent is added to the centre of the detergent

 

 

drawer.

 

detergent remains in

 

 

• Make sure the rinse cap is inserted properly.

 

the detergent drawer.

 

If using granular detergent, make sure the detergent selector is

 

 

 

 

 

in the upper position.

 

 

• Remove the rinse cap and clean the detergent drawer.

 

 

 

 

 

• Make sure the washing machine is installed on a level, solid

 

 

 

floor that is not slippery.

 

 

 

If the floor is not level, use the levelling feet to adjust the

 

 

 

height of the washing machine.

 

 

• Make sure the shipping bolts are removed.

 

Excessive vibrations

• Make sure the washing machine is not contacting any other

 

 

object.

 

or makes noise.

 

 

Make sure the laundry load is balanced.

 

 

 

 

• The motor can cause noise during normal operation.

 

 

• Overalls or metal-decorated clothes can cause noise while being

 

 

 

washed. This is normal.

 

 

• Metal objects such as coins can cause noise. After washing,

 

 

 

remove these objects from the drum or filter case.

 

 

 

 

 

 

 

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Troubleshooting

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Samsung WD90N642OOW/EE manual Troubleshooting, Checkpoints