troubleshooting and information codes
Information codes
When your washing machine malfunctions, you may see an information code on the display. If that happens, check this table and try the suggested solution before calling Customer Service.
CODE SYMBOL | SOLUTION | |
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dE | • Make sure the door is firmly closed. | |
• Make sure that laundry is not caught in the door. | ||
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4E | • Make sure the source water tap is turned on. | |
• Check the water pressure. | ||
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5E | • Clean the debris filter. | |
• Make sure the drainage hose is installed correctly. | ||
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| • The laundry load is unbalanced. Redistribute the load. If only one item | |
UE | of clothing needs washing, such as a bathrobe or pair of jeans, the | |
final spin result might be unsatisfactory and an “UE” error message | ||
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| will be shown in the display window. | |
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cE/3E | • Call the | |
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| |
| • This occurs when too much foaming is detected. It is also displayed | |
Sd | while foaming is removed. When the removal is finished, the normal | |
cycle proceeds.(This is one of the normal operations. It is an error for | ||
| ||
| preventing | |
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| |
| • If the voltage of the supplied power is instable, the washing machine | |
Uc | will be paused to protect its electric devices. | |
| • If the correct voltage is supplied, the cycle will resume automatically. | |
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For any codes not listed above, or if the suggested solution doesn’t fix the problem, call your Samsung Service Centre or local Samsung dealer.
calibrating your washing machine
Calibration mode
Samsung washing machine detects the laundry weight automatically. For more accurate weight detection, please run Calibration Mode after the installation. Calibration mode is done by following the steps below.
1.Remove laundry or any contents in the machine and turn off the machine.
2.Press the Temp button and Delay End button simultaneously, and press the Power button in addition. Then the machine turns on.
3.Press the Start button to activate “Calibration Mode”.
4.The drum rotates clockwise and counterclockwise approximately for 3 minutes.
5.When “Calibration Mode” is fiinished, “End(En)” appears on the display, and the machine automatically turns off. The washing machine is now ready for use.
34_ troubleshooting and information codes
