Troubleshooting
Checkpoints
If you encounter a problem with the washing machine, first check the table below and try the suggestions.
Problem | Action | |
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| • Make sure the washing machine is plugged in. | |
The washing machine | • Make sure the door is properly closed. | |
won’t start. | • Make sure the water tap is open. | |
| • Press the Start/Pause button again. | |
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| |
Water supply is | • Open the water tap fully. | |
• Make sure the water supply hose is not frozen. | ||
insufficient, or no water | ||
• Make sure the water supply hose is not kinked or clogged. | ||
is supplied. | ||
• Clean the filter on the water supply hose. | ||
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| |
Has detergent | • Make sure your washing machine is running with sufficient water | |
remaining in the | ||
pressure. | ||
detergent drawer | ||
• Make sure the detergent is added to the center of the detergent | ||
after the wash cycle is | ||
drawer. | ||
complete | ||
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| • Make sure the washing machine is installed on a level floor. If the | |
The washing machine | floor is not level, use the levelling feet to adjust the level. | |
vibrates badly or makes | • Make sure that the shipping bolts are removed. | |
noise. | • Make sure the washing machine is not touching any other object. | |
| • Make sure the laundry load is balanced. | |
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| |
The washing machine | • Make sure the drain hose is straightened all the way to the drain | |
does not drain and/ | system. | |
or spin. | • Make sure the debris filter is not clogged. | |
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| |
| • Press the Start/Pause button to stop the washing machine. | |
The door won’t open. | • The door stays locked as long as the washing machine is still hot | |
inside after a heating operation. | ||
|
•Deactivate the Child Lock if activated.
If a problem persists, contact a local Samsung service centre.
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