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TroubleshootingTroubleshooting
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The software doesn’t work

●Refer to the System Requirements

The player does not work and the LCD displays nothing.

●Check the battery capacity
●Check to see if the battery is inserted to the right poles ( + , – )
●After connecting it to PC, execute YP-C1 Updater in the desktop to update the product.

In PLAYmode, music is not played after pressing the button

● Check to see if MP3 or WMA files are saved in the built-in memory.
● Check to see if the HOLD button is locked.
Files cannot be downloaded.
●Check to see if the driver is installed correctly in the computer.
●Check the connection between the player and PC.
●Check and/or replace the battery, turn on the play's power.
●Operating system limits the number of files you can save.
Please save your music files by creating a subfolder.
●Check if the memory is full.

Backlight does not work.

● Check the backlight setup.
● When the battery power is low, the backlight will go out.

The buttons do not work.

●Check setting of Hold switch.
●Remove the battery once and then insert it again.

The player keeps being turned off.

●In Stop mode, the power is automatically turned off after ten seconds
(changes depending on settings).
●Check to see if there are files saved in it.

Something’s wrong with play time displayed during Play mode.

● “VBR SONG” message is displayed while VBR (Variable Bit Rate) file is playing.
LCD window is dark
●Check Contrast
The file name is not displayed correctly.
●Move to [Settings] ➔[Language]➔[ID3-Tag] in the Menu and then change the
language setting.
There is a file saved in the player, but “No File” appears in the screen.
●After checking whether the folder is played, use the Navigation function to change
the folder.
●After connecting it to PC, execute YP-C1 Updater in the desktop to update the product.

I cannot properly connect it to PC.

● Win98 : Try to connect again after installing the driver.
● WinME : Remove the driver program and press the Start in the desktop to execute
Windows Update. After selecting important update and service pack, execute update all.
● Win2000/XP : Try to connect it again after rebooting PC.