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Troubleshooting
When you have a trouble using the player, try the following before contacting a service centre.
Problem Solution
•Your player will not turn on if the battery is My player will not completely drained. Recharge the battery
turn on.and turn the player on again.
•Press the reset button to reset your player.
•Check if the buttons are locked.
The buttons do | • | Check if the buttons correspond to the | |
not work. |
| functions you want to activate. | |
| • | Press the reset button to reset your player. | |
| • | The screen may not be visible under the | |
The screen | • | direct rays of the sun. | |
does not display | The screen turns off automatically after the | ||
anything. |
| period of time you set in <Display Off Time> | |
|
| has elapsed. | |
My player turns | If you do not use your player for 5 minutes after | ||
you pause the playback, it will automatically | |||
off automatically. | |||
| turn off. | ||
The battery | • | The battery running time may differ | |
| depending on the current sound mode or | ||
running time is |
| ||
| display settings. | ||
different from |
| ||
• | The battery running time may shorten | ||
what is written in | |||
| when your player was left in a high or low | ||
the user manual. |
| ||
| temperature. | ||
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| ||
|
| ||
EmoDio will not | Check if your PC meets PC requirements. | ||
work on a PC. | See "Recommended PC requirements." | ||
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| |
Problem | Solution | ||
| Run Windows Update on the PC. Select key | ||
My player will not | updates and service packs and update all. | ||
connect to a PC. | When the update is completed, reboot the PC | ||
| and reconnect. | ||
| Format your player in <Settings> →<System> | ||
The file transfer is | →<Format> and try again. | ||
too slow. | End all programs you are not using. Running | ||
multiple programs simultaneously can slow | |||
| |||
| down the file transfer rate. | ||
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| |
| • | Check if any playable files are stored in your | |
|
| player. | |
My player will not | • | Check the size of the files to play. Your player | |
play any files. |
| will not play more than 2 GB files. | |
| • | Check if the files are damaged. | |
| • | Check the battery remaining. | |
I cannot | • | Check if the USB cable is correctly | |
| connected. Reconnect it. | ||
download files to |
| ||
• | Check if the memory is full. | ||
my player. | • | Press the reset button to reset your player. | |
| |||
| Check if you disconnected the USB cable while | ||
Files or data are | transferring files or data. This can cause data | ||
loss or fatal errors in your player. Samsung is | |||
missing. | |||
not responsible for any damages resulting from | |||
| |||
| data loss. | ||