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Troubleshooting

If you have a problem with your new MP3 player, check for a solution in this list. If the problem persists, contact Samsung Customer Service at 1-800-SAMSUNG (1-800-726-7864).

Problem

Solution

 

 

Your player will not turn on if the battery is

My player will not completely drained. Recharge the battery

turn on.and turn the player on again.

Press the reset button to reset your player.

Check if the touch screen and buttons are

The touch screen

locked.

Problem

The battery running time is different from what is written in the user manual.

Solution

The battery running time may differ depending on the current sound mode or display settings.

The battery running time may shorten when your player was left in a high or low temperature.

and buttons do

Check if the buttons or icons correspond to

not work.

 

the functions you want to activate.

 

Press the reset button to reset your player.

 

Your player turns off when you do not use it

 

 

for a specific period of time. Turn your player

The screen

 

on and try again.

The screen may not be visible under the

does not display

 

direct rays of the sun.

anything.

 

The screen turns off automatically after the

 

EmoDio will not

Check if your PC meets PC requirements.

work on a PC.

See "Recommended PC requirements."

 

Run Windows Update on the PC. Select key

My player will not

updates and service packs and update all.

connect to a PC.

When the update is completed, reboot the PC

 

and reconnect.

 

 

 

Reformat your player on Windows XP or Vista

The file transfer is

and try again.

End all programs you are not using. Running

too slow.

 

My player turns

period of time you set in <Display Off & Hold> has elapsed.

If you do not use your player for 5 minutes after you pause the playback, it will automatically

multiple programs simultaneously can slow

down the file transfer rate.

• Check if any playable files are stored in your

player.

off automatically.

turn off.

My player will not

Check the size of the files to play. Your player

play any files.

will not play more than 2 GB files.

Check if the files are damaged.

Check the battery remaining.

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Samsung YP-R1 user manual Troubleshooting, Problem Solution