23

Troubleshooting

When you have a trouble using the player, try the following before contacting a service centre.

Problem Solution

•Your player will not turn on if the battery is My player will not completely drained. Recharge the battery

turn on.and turn the player on again.

•Press the reset hole.

•Check if the buttons are locked.

The buttons do

•

Check if the buttons correspond to the

not work.

 

functions you want to activate.

 

•

Press the reset hole.

The battery

•

Battery runtime may vary depending on

running time is

•

sound settings or file format.

different from

The battery running time may decrease if

what is written in

 

your player is left in a location with a high or

the user manual.

 

low temperature.

Kies will not work

Check if your PC meets PC requirements.

on a PC.

See "Recommended PC requirements."

 

Run Windows Update on the PC. Select key

My player will not

updates and service packs and update all.

connect to a PC.

When the update is completed, reboot the PC

 

and reconnect.

 

 

The file transfer is

End all programs you are not using. Running

multiple programs simultaneously can slow

too slow.

down the file transfer rate.

 

 

 

 

Problem

Solution

 

•

Check if any playable files are stored in your

My player will not

 

player.

play any files.

•

Check if the files are damaged.

 

•

Check if the battery is charged.

I cannot

•

Check if the PC connector is correctly

 

connected. Reconnect it.

download files to

 

•

Check if the memory is full.

my player.

•

Press the reset hole.

 

 

Check if you disconnected the PC connector

Files or data are

while transferring files or data. This can cause

data loss or fatal errors in your player. Samsung

missing.

is not responsible for any damages resulting

 

 

from data loss.

My player is

Charging the battery can heat up your player. It

getting hot to the

does not affect the player's life or capabilities.

touch.