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SATO 424e, GT408, GT412, GT424e, GT412 TEST LABEL PRINTING

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Unit 5: Troubleshooting

SATO GT4xxe Series Operator Manual PN 9001138B Page 5-12

TEST LABEL PRINTING

The test label is designed to assist in the identification of print problems. Follow the flow chart

provided below to perform this activity.

Figure 5-2, Test Print Mode

FEED + POWER

Printer

beeps

TEST PRINT MOD E

CONFIGURATION

BARCODE

Press or

+ ENTER

TEST PRINT MOD E

CONFIGURATION

Scrolls

options

TEST PRINT MOD E

BARCODE

TEST PRINT MOD E

HEAD CHECK

TEST PRINT MOD E

MEMORY

TEST PRINT MOD E

FONT

TEST PRINT MOD E

FACTORY

Test Prints

ENTER

TEST PRINT

PRESS ENTER KEY

TEST PRINT SIZE

10 mm

TEST PRINT SIZE

LARGE SMALL

Power off to

cease printing.

Contents

Main Page TABLE OF CONTENTS INTRODUCTION TECHNICAL DATA INSTALLATION PRINTER CONFIGURATION TROUBLESHOOTING MAINTENANCE Page ABOUT THIS MANUAL GENERAL DESCRIPTION Unit 1: Introduction SATO GT4xxe Series Operator Manual PN 9001138B Page 1-4 CONTROL FEATURES Figure 1-2, Operator Panel POWER ON LINE STATUS LABEL RIBBON LINE FEED LED Indicators TECHNICAL DATA Page PRINT MEDIA RIBBON SENSING CHARACTER FONT CAPABILITIES BAR CODE CAPABILTIES REGULATORY Page UNPACKING & PARTS IDENTIFICATION PRINTER INSTALLATION SITE LOCATION CABLE CONNECTION MEDIA SELECTION MEDIA & RIBBON LOADING Page INTERFACE SELECTION RS232C SERIAL INTERFACE RS232C SERIAL INTERFACE SIGNALS PIN DIRECTION SIGNAL DEFINITION CABLE REQUIREMENTS DB9 DB25 HOST CONNECTION DB9 PRINTER IEEE1284 PARALLEL INTERFACE UNIVERSAL SERIAL BUS (USB) ADAPTER LOCAL AREA NETWORK (LAN) ETHERNET 802.11B WIRELESS RECEIVE BUFFER ACK/NAK PROTOCOL ACCESSORIES INSTALLATION EXTERNAL SIGNAL CONNECTOR MEMORY EXPANSION INTERFACE UPGRADE LABEL CUTTER INSTALLATION LABEL PEELER INSTALLATION Page SATO GT4xxe Series Operator Manual PN 9001138B Page 4-2 CONFIGURATION MODES Figure 4-1, Normal Mode NORMAL MODE SATO GT4xxe Series Operator Manual PN 9001138B Page 4-3 USER MODE Figure 4-2, User Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-4 ADVANCED MODE Figure 4-3, Advanced Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-5 IEEE1284 INTERFACE SETUP MODE Figure 4-4, IEEE1284 Interface Setup Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-6 RS232C INTERFACE SETUP MODE Figure 4-5, RS232C Interface Setup Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-7 CENTRONICS INTERFACE SETUP MODE Figure 4-6, Centronics Interface Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-8 LAN INTERFACE SETUP MODE Figure 4-7, LAN Interface Setup Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-9 USB INTERFACE SETUP MODE Figure 4-8, USB Interface Setup Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-10 CARTRIDGE MODE Figure 4-9, Cartridge Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-11 SEMBL MODE Figure 4-10, SEMBL Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-12 TEST PRINT MODE Figure 4-11, Test Print Mode DOWNLOAD MODE HEX DUMP MODE SATO GT4xxe Series Operator Manual PN 9001138B Page 4-15 BOOT DOWNLOAD MODE Figure 4-14, Boot Download Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-16 DATA SAVE MODE Figure 4-15, Data Save Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-17 DEFAULT SETTINGS MODE Figure 4-16, Default Settings Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-18 PRINT CANCEL MODE Figure 4-17, Print Cancel Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-19 PRINT DARKNESS DEFAULT MODE Figure 4-18, Print Density Default Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-20 SERVICE MODE Figure 4-19, Service Mode SATO GT4xxe Series Operator Manual PN 9001138B Page 4-21 FACTORY MODE Figure 4-20, Factory Mode Page NORMAL MODE (4-1) Page USER MODE (4-2) Page Page Page Page Page Page Page Page CARTRIDGE MODE (4-9) SEMBL MODE (4-10) TEST PRINT MODE (4-11) DOWNLOAD MODE (4-12) HEX DUMP MODE (4-13) BOOT DOWNLOAD MODE (4-14) DATA SAVE MODE (4-15) DEFAULT SETTINGS MODE (4-16) PRINT CANCEL MODE (4-17) PRINT DENSITY DEFAULT MODE (4-18) Page Page Page Page Page FACTORY MODE (4-20) OPERATIONAL ADJUSTMENTS Figure 4-21, Sensor & Accessory Positioning LABEL PR INT DIRECTI ON SATO GT4xxe Series Operator Manual PN 9001138B Page 4-50 Figure 4-22, Print Base Reference Position LABEL PR INT DIRECTI ON SATO GT4xxe Series Operator Manual PN 9001138B Page 4-51 Page SATO GT4xxe Series Operator Manual PN 9001138B Page 5-2 SATO GT4xxe Series Operator Manual PN 9001138B Page 5-3 SATO GT4xxe Series Operator Manual PN 9001138B Page 5-4 SATO GT4xxe Series Operator Manual PN 9001138B Page 5-5 SATO GT4xxe Series Operator Manual PN 9001138B Page 5-6 TROUBLESHOOTING TABLE IMAGE VOIDS LIGHT PRINT IMAGES UNEVEN PRINT DARKNESS SMEARED PRINT IMAGES LCD FIELD ILLUMINATED BUT WITHOUT WORDS OR NO DISPLAY AT ALL NO PRINTED IMAGE MEANDERING MEDIA PRINTER CREATES A BLANK LABEL INCORRECT LABEL POSITIONING INTERFACE TROUBLESHOOTING PARALLEL INTERFACE RS232 SERIAL INTERFACE LAN EHTERNET INTERFACE UNIVERSAL SERIAL BUS (USB) INTERFACE TEST PRINT TROUBLESHOOTING HEX DUMP MODE SATO GT4xxe Series Operator Manual PN 9001138B Page 5-12 TEST LABEL PRINTING Figure 5-2, Test Print Mode Figure 5-3, Sample Test Label SATO GT4xxe Series Operator Manual PN 9001138B Page 5-13 Label Contents Will Vary D epending on Test Label Type . SAMPLE TEST LABEL SATO GT4xxe Series Operator Manual PN 9001138B Page 5-14 SENSOR LOCATIONS LABEL PRINT DIRECTION Figure 5-4, Sensor Locations Page CLEANING PROCEDURES REPLACEMENT PROCEDURES PRINT HEAD REPLACEMENT PLATEN ROLLER REPLACEMENT Page ADJUSTMENT PROCEDURES PRINT HEAD ALIGNMENT PRINT HEAD PRESSURE ADJUSTMENT PRINT HEAD BALANCE ADJUSTMENT RIBBON GUIDE ADJUSTMENT LABEL SENSOR POSITIONING POTENTIOMETER ADJUSTMENTS