SATO S8408, S8412, S8424

S8400 Series Operator Manual 5-1 PN: 9001160B

TROUBLESHOOTING

• Error Signal Troubleshooting

• Warning Signal Troubleshooting

• Troubleshooting Table

• Interface Troubleshooting

• Test Print Modes

Contents

Main Page TABLE OF CONTENTS INTRODUCTION TECHNICAL DATA INSTALLATION PRINTER CONFIGURATION TROUBLESHOOTING MAINTENANCE APPENDIX Page ABOUT THIS MANUAL GENERAL DESCRIPTION Figure 1-1b, Primary Components CONTROL FEATURES LCD DISPLAY Figure 1-2, Operator Panel OPERATOR PANEL FEATURES LED DEFINITION KEYS DEFINITION POTENTIOMETERS DEFINITION TECHNICAL DATA PHYSICAL CHARACTERISTICS POWER ENVIRONMENTAL PROCESSING COMMAND PRINT MEDIA RIBBON SENSING CHARACTER FONT CAPABILITIES MATRIX FONTS AUTO SMOOTHING FONTS VECTOR FONT AGFA RASTER FONTS BAR CODE CAPABILTIES Page UNPACKING & PARTS IDENTIFICATION PRINTER INSTALLATION SITE LOCATION INSTALLATION REQUIREMENTS Page PRINTER LOADING MEDIA SELECTION MEDIA LOADING RIBBON LOADING Page Page OPERATIONAL MODE SELECTION DISPENSE MODE CONTINUOUS MODE INTERFACE SELECTION RS232C HIGH-SPEED SERIAL INTERFACE INTERFACE SPECIFICATIONS SWITCH COMPONENT SETTINGS Figure 3-8, Serial Connector Pin Assignments READY/BUSY INTERFACE SIGNALS PIN DIRECTION SIGNAL DEFINITION READY/BUSY CABLE REQUIREMENTS IEEE1284 PARALLEL INTERFACE X-ON/X-OFF CABLE REQUIREMENTS UNIVERSAL SERIAL BUS (USB) PIN ASSIGNMENTS PIN SIGNAL DIRECTION PIN SIGNAL DIRECTION LOCAL AREA NETWORK (LAN) ETHERNET SWITCH SETTING SOFTWARE SPECIFICATIONS 802.11G WIRELESS SWITCH SETTING WIRELESS LAN SIGNAL STRENGTH Figure 3-10, Socket Connection Diagram LED INDICATOR STATUS SOFTWARE SPECIFICATIONS ALL INTERFACES INTERFACE SIGNALS PIN DIRECTION SIGNAL DEFINITION CABLE REQUIREMENTS Page Page EXTERNAL SIGNAL 14-PIN CONNECTOR ASSIGNMENTS PIN SIGNAL NAME DIRECTION LEVEL MAX CURRENT Figure 3-12, Input/Output Circuit Diagram 25-PIN CONNECTOR ASSIGNMENTS PIN SIGNAL NAME DIRECTION LEVEL MAX CURRENT Page Page Page ACCESSORIES INSTALLATION INTERFACE INSTALLATION Figure 3-18, Interface Installation Page Page Page S8400 Series Operator Manual 4-3 PN: 9001160B CONFIGURATION MODES Figure 4-1, User Mode USER MODE S8400 Series Operator Manual 4-4 PN: 9001160B ADVANCED MODE Figure 4-2, Advanced Mode S8400 Series Operator Manual 4-5 PN: 9001160B PARALLEL INTERFACE MODE Figure 4-3, Parallel Interface Mode S8400 Series Operator Manual 4-6 PN: 9001160B SERIAL INTERFACE MODE Figure 4-4, Serial Interface Mode S8400 Series Operator Manual 4-7 PN: 9001160B LOCAL AREA NETWORK (LAN) INTERFACE MODE This chapter provides the programming sequences required for LAN setup. Figure 4-5, LAN Interface Mode S8400 Series Operator Manual 4-8 PN: 9001160B UNIVERSAL SERIAL BUS (USB) MODE Figure 4-6, USB Interface Mode S8400 Series Operator Manual 4-9 PN: 9001160B CENTRONICS INTERFACE MODE This chapter provides the programming sequences required for Centronics interface setup. Figure 4-7, Centronics Interface Mode S8400 Series Operator Manual 4-10 PN: 9001160B WIRELESS LAN (LOCAL AREA NETWORK) INTERFACE MODE Figure 4-8, Wireless LAN Interface Mode S8400 Series Operator Manual 4-11 PN: 9001160B SERVICE MODE Figure 4-9, Service Mode S8400 Series Operator Manual 4-12 PN: 9001160B FACTORY MODE The Factory Mode permits counter reset of various components. Figure 4-10, Factory Mode S8400 Series Operator Manual 4-13 PN: 9001160B WORK SHIFT MODE Figure 4-11, Work Shift Mode HIDDEN MODE DOWNLOAD MODE S8400 Series Operator Manual 4-16 PN: 9001160B BOOT DOWNLOAD MODE Figure 4-14, Boot Download Mode PRINT CANCEL MODE S8400 Series Operator Manual 4-18 PN: 9001160B DEFAULT SETTINGS MODE Figure 4-16, Default Settings Mode S8400 Series Operator Manual 4-19 PN: 9001160B TEST PRINT MODE Figure 4-17, Test Print Mode S8400 Series Operator Manual 4-20 PN: 9001160B HEX DUMP MODE Figure 4-18, Hex Dump Mode S8400 Series Operator Manual 4-21 PN: 9001160B CF (COMPACT FLASH) CARD MODE Figure 4-19, CF Card Mode STAND ALONE MODE MENU DEFINITION TABLES USER MODE (TABLE 4-1) Page Page PARALLEL INTERFACE MODE (TABLE 4-3) Page Page Page USB INTERFACE MODE (TABLE 4-6) CENTRONICS INTERFACE MODE (TABLE 4-7) Page Page Page Page FACTORY MODE (TABLE 4-10) WORK SHIFT MODE (TABLE 4-11) FACTORY MODE (TABLE 4-10) Page PRINT CANCEL MODE (TABLE 4-15) DEFAULT SETTING MODE (TABLE 4-16) BOOT DOWNLOAD MODE (TABLE 4-14) TEST PRINT MODE (TABLE 4-17) HEX DUMP MODE (TABLE 4-18) DEFAULT SETTING MODE (TABLE 4-16) CF (COMPACT FLASH) CARD MODE (TABLE 4-19) STAND ALONE MODE (TABLE 4-20) Page ERROR SIGNAL TROUBLESHOOTING Page Page ERROR ICONS LCD ICONS DESCRIPTION OF ERROR POSITION ON LCD WARNING SIGNAL TROUBLESHOOTING WARNING DISPLAYS WARNING LED DISPLAY LCD DISPLAY DESCRIPTION WARNING ICONS ICON DESCRIPTION POSITION ON LCD TROUBLESHOOTING TABLE TROUBLESHOOTING TABLE IMAGE VOIDS RIBBON WRINKLING LIGHT PRINT IMAGES NO PRINTED IMAGE PRINTER CREATES A BLANK LABEL. INCORRECT LABEL POSITIONING. SMEARED PRINT IMAGES INTERFACE TROUBLESHOOTING PARALLEL INTERFACE RS232 SERIAL INTERFACE UNIVERSAL SERIAL BUS (USB) INTERFACE LAN ETHERNET INTERFACE WIRELESS LAN INTERFACE CENTRONICS INTERFACE S8400 Series Operator Manual 5-11 PN: 9001160B TEST PRINT MODES Figure 5-1, Hex Dump Mode HEX DUMP MODE S8400 Series Operator Manual 5-12 PN: 9001160B TEST LABEL PRINTING Figure 5-2, Test Print Mode Figure 5-3, Sample Test Label S8400 Series Operator Manual 5-13 PN: 9001160B Label Contents Will Vary Depending on Test Label Type. SAMPLE TEST LABEL Page CLEANING PROCEDURES REPLACEMENT PROCEDURES PRINT HEAD REPLACEMENT PLATEN ROLLER REPLACEMENT Page Page ADJUSTMENT PROCEDURES LABEL SENSOR POSITIONING PRINT HEAD PRESSURE POSITION 1 2 3 4 Print Assembly Print Head 5 5 PRINT HEAD ALIGNMENT RIBBON GUIDE ALIGNMENT MEDIA PRESSURE ROLLER BALANCE Page PRINT HEAD BALANCE EYE-MARK/PAPER-END SENSOR SENSITIVITY GAP SENSOR SENSITIVITY OPERATIONAL ADJUSTMENTS POTENTIOMETER DESCRIPTION/PROCEDURE APPENDIX Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page GLOSSARY