7
Getting Started

Contacting Your Local Cable Service Provider

You need to set up an Internet access account with
your local cable service provider in order to use
your cable modem. When you contact your cable
service provider, verify the following:
• Does the cable service to your home support
two-way DOCSIS-compatible cable modem
access? If your cable company does not
provide two-way service, this modem will not
be able to communicate with your cable service
provider’s Internet access service.
• Do you have an active RF coaxial cable line near
your PC, and is it capable of two-way cable
modem service? If your current cable input is
not convenientlylocated near your PC,
your cable service provider can install one.
• Do you have an Internet access account? Your
cable service provider will set up your Internet
access account, and will become your Internet
Service Provider (ISP) to enable you to send
and receive e-mail, access the World Wide
Web, and receive other Internet services.
You must also give your cable service provider
the following information:
• The serial number of the modem
• The Media Access Control (MAC) address of
the modem
These numbers appear on a white bar
code label located on the side of the
cable modem. The serial number consists of
a series of alpha-numeric characters located
directly under the SER.NO. bar code. The
MAC address consists of a series of
alpha-numeric characters preceded by MAC.
The following example illustrates a sample
bar code label.
T9129
000000000000000
MAC: 000000-000FDB
SER. NO.
MAC
MODEL DPX110
CABLE MODEM
P/N 740336
MADE IN TAIWAN
Tested To Comply
With FCC Standards
FOR HOME OR
OFFICE USE