Seagate ST3250624NS Macintosh Troubleshooting, Windows Troubleshooting, Microsoft knowledgebase

example, to view the Knowledgebase article for installing Windows XP on your new Seagate drive:

1.Open your browser and go to http://support.microsoft.com.

2.Enter 313348 in the Microsoft web site’s search box, and then press Enter. Locate and select the most accurate options from the search results. The article is displayed on your screen.

	Microsoft knowledgebase
Operating system	article numbers
Windows XP	313348. See also: 316941
Windows 2000/NT	308209. See also: 175761

Installing the drive in Mac OS X systems

1.Install the drive in your system using the instructions provided on the front of this installation guide.

2.Insert the Mac OS X Install CD 1 (OS 10.3 and earlier) or Install DVD (OS 10.4). These operating system discs are provided by Apple and nor- mally ship with Apple computers.

3.Restart the computer while holding the C key (you can release the C key after you see the Apple logo appear on the screen). In Mac OS X 10.4 or later, you must select your language after booting from these install discs.

4.If the new drive you just installed is the only disc in your system (replac- ing the original hard disc drive), click on “continue” and follow the on- screen instructions to install OS X on your new drive. If the new drive you installed is not the only drive in your system, do not click on ‘continue.’ Instead, select Disk Utility from the Utilities menu located in the top menu area.

5.Select the drive you want to install in the left panel.

Warning. Be sure to select the correct disc before erasing the drive. Just as the name implies, erasing erases all data on the selected drive.

Note. If you are installing the drive in an Apple G5 system and the system does not recognize the drive, contact Seagate Technical Support using the phone number for your region listed in the “Seagate support services” section in this installation guide for information about com- patibility with Apple G5 systems.

6.Click on Erase and then select a volume format (Mac OS Extended is a commonly-used format), type a name of your choice in the Name field, and click on Erase again. Confirm your intentions by clicking Erase once more to begin formatting the drive.

Macintosh Troubleshooting

See www.apple.com for Macintosh troubleshooting information.

Windows Troubleshooting

If your drive is not working properly, these troubleshooting tips may help solve the problem.

1.Does the drive spin up? A spinning drive produces a faint whine and clicking noise. If your drive does not spin, check that the power connec- tor and interface cable are securely attached.

2.Does the computer recognize the drive? Verify that the drive is enabled in the system CMOS or setup program. If not, select the autode- tect option and enable it. If your drive has a problem, it may not be rec- ognized by the system. If the operating system does not recognize the drive, you need to load your host adapter drivers.

3.I receive a “drive not detected” message. Why? Your SATA-equipped motherboard or host adapter may use a chipset that does not support SATA speed autonegotiation or other 3 Gbit feature. Install a jumper as shown in the following illustration to limit the data transfer rate to 1.5 Gbits per second and enhance compatibility with some computers.

Normal operation

Limit data transfer rate to 1.5 Gbits per second

Jumper block SATA power connector

SATA interface connector

4.Does Scandisk find the drive defect-free? Scandisk is a utility located on your Windows startup diskette that scans the drive for defects. If

defects are detected, this may be an indication of a problem.

5.Why does my computer hang on startup? Verify that your system is SATA compatible. You need either a SATA 1.0-compatible motherboard connector or Serial ATA host adapter to use this drive.

6.I’m running Windows 98 and FDISK is not reporting the full capacity of my drive. Why? You need to upgrade your version of FDISK if you are using the diskettes or CD that came with your original Windows 95 or 98 operating system. Microsoft provides a free downloadable FDISK upgrade. See Microsoft Knowledgebase article number 263044 located at http://support.microsoft.com.

Note. If these tips do not answer your question or solve the problem, con- tact your dealer or visit http://seatools.seagate.com to download SeaTools disc diagnostics software and more troubleshooting advice.

Seagate support services

For online information about Seagate products, visit www.seagate.com or e-mail your disc questions to DiscSupport@Seagate.com.

If you need help installing your drive, consult your dealer first. If you need additional help, call a Seagate technical support specialist. Before calling, note your system configuration and drive model number.

Africa	+1-405-324-4714	Netherlands	00 800-47324283
Australia	1800-14-7201	New Zealand	0800-443988
Belgium	00 800-47324283	Norway	00 800-47324283
China*	800-810-9668	Poland	00 800-311 12 38
Denmark	00 800-47324283	Spain	00 800-47324283
France	00 800-47324283	Sweden	00 800-47324283
Germany	00 800-47324283	Switzerland	00 800-47324283
Hong Kong	800-90-0474	Singapore	800-1101-150
Hong Kong†	001-800-0830-1730	Taiwan*	00-800-0830-1730
India	1-800-180-1104	Thailand	001-800-11-0032165
Indonesia	001-803-1-003-2165	Turkey	00 800-31 92 91 40
Ireland	00 800-47324283	United Kingdom	00 800-47324283
Italy	00 800-47324283	USA/Canada/	1-800 SEAGATE or
Japan	0034 800 400 554	Latin America	+1-405-324-4700
Korea	007 98 8521 7635	Other European
Malaysia	1-800-80-2335	countries	+1-405-324-4714
Middle East	+1-405-324-4714

*Mandarin

†Cantonese

Warranty. To determine the warranty status of your Seagate disc drive, contact your place of purchase or visit our web site at www.seagate.com for more information.

Return Merchandise Authorization (RMA). Run SeaTools to diagnose your drive before requesting a return authorization. In addition, please verify that your drive is defective by following the troubleshooting checklist in this guide. Seagate offers com- prehensive customer support for all Seagate drives worldwide. Seagate customer ser- vice centers are the only facilities authorized to service Seagate drives. Drive return procedures vary depending on geographical location and are subject to current interna- tional trade regulations.

Shipping the drive

Caution. Back up the data before shipping. Seagate assumes no responsibility for data lost during shipping or service.

Shipping drive in an unapproved container voids the warranty. Pack the drive with origi- nal box and packing materials. Use no other materials. This prevents electrical and physical damage in transit.

Electromagnetic compliance for the European Union. This model complies with the European Union requirements of the Electromagnetic Compatibility Directive 89/336/ EEC of 03 May 1989 as amended by Directive 92/31/EEC of 28 April 1992 and Directive 93/68/EEC of 22 July 1993. Compliance of this drive, as a system component, was con- firmed with a test system. We cannot guarantee that your system will comply. The drive is not meant for external use (without enclosure, shielded I/O cable, etc.).

Sicherheitsanleitung 1. Das Gerrät ist ein Einbaugerät, das für eine maximale Umge- bungstempeatur von 60°C vorgesehen ist. 2. Zur Befestigung des Lufwerks werden 4 Schrauben 6-32 UNC-2A benötigt. Bei seitlicher Befestigung darf die maximale Länge der Schrauben im Chassis nicht merh als 3,3 mm und bei Befestigung an der Unterseite nicht mehr als 5,08 mm betragen. 3. Als Versorgungsspannugen werden benötigt: +12V +/- 5% 2,9A 4. Die Versorgungsspannung muss SELV entsprechen. 5. Alle Arbeiten auf dem Festplattte dürfen nur von Ausgebiletem Serciepersonal durchgeführt werden. Bitte entfernen Sie nicht die Aufschriftenschilder des Laufwerkes. 6. Der Einbau des Lauf- werkes muss den Anforderungen gemäss DIN IEC 950 VDE 0805/05.90 entspreche.

©2006 Seagate Technology LLC. All rights reserved

Publication number: 100409438, Rev. A, September 2006, Printed in USA

Seagate, Seagate Technology, and the Wave logo are registered trademarks of Seagate Technology LLC. NL35 Series and DiscWizard are registered trademarks or trademarks of Seagate Technology LLC. Other product names are registered trade- marks or trademarks of their owners. One gigabyte, or Gbyte, equals one billion bytes when referring to hard drive capacity. Accessible capacity may vary depending on oper- ating environment and formatting. Seagate reserves the right to change, without notice, product offerings or specifications.