Seagate ST373307LW/LC, ST3146807LW/LC, ST336607LC/LW Troubleshooting, Seagate support services

Models: ST3146807LW/LC ST373307LW/LC ST336607LC/LW

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Troubleshooting

Drive with

 

HDA up, PCB

 

down, viewed

Pin 1

from front

 

HDA

 

 

 

 

 

 

 

 

J6

L

R

 

 

 

 

 

 

 

Reserved E

E A

3

A

2

A

1

A

0

D

S

 

 

 

 

 

 

 

 

 

 

Reserved

 

 

 

 

 

 

 

 

11

 

 

 

 

 

 

 

 

Remote

 

 

 

 

 

 

 

 

LED

 

 

 

 

 

 

 

CATH

12

 

 

 

 

 

 

 

Shipped with cover installed.

 

 

 

 

 

 

Do not remove.

 

 

 

 

 

 

 

 

Do not install jumpers

 

 

 

 

 

 

 

on these four positions.

 

 

 

 

 

 

 

 

 

J6

 

 

 

 

J6 Jumper

Drive Front

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pin 1

 

 

 

 

 

 

 

End

 

 

 

J2

 

 

 

 

 

 

 

 

 

 

 

Pin 1

DC Power

 

 

 

 

 

 

 

 

Connector

 

 

 

 

 

 

 

 

SCSI I/O

 

 

 

 

 

 

 

J2 Jumper

 

 

 

 

 

 

 

 

Connector

 

 

 

 

 

 

 

 

J2

Reserved Positions

Delay Motor Start option (valid only if the Enable Motor Start jumper is not connected)

Disable the Delay Motor Start option.

Motor start delay equal to the

SCSI ID multiplied by 12 seconds.

Motor Start option

Disable motor start (default). The drive starts according to the Delay Motor Start option.

Enable motor start. The drive waits for the Start Unit command from the host before starting the spindle motor.

Write Protect option

Write protect = Off (enables writing).

Write protect = On (disables writing).

Parity Check option

Enable parity check of SCSI bus.

Disable parity check.

Single-ended I/O

A jumper here forces single-ended

I/O operation.

No jumper allows host to select either single-ended or LVD operation.

Terminator Power

Term. Power to SCSI Bus

Host adapter or other device provides term. power to external terminator.

Seagate support services Pin 1

(default)

(default)

(default)

(default)

(default)

(default)

Caution. Formatting a drive erases all user data. Be sure that you under- stand this principle before formatting any hard disc drive. It is not necessary to format a drive that previously has been used to store data, unless your intention is to erase all user data. Seagate® is not responsible for lost user data.

Cheetah 10K.6 disc drives are designed to operate with a variety of operat- ing systems. Please refer to your system or SCSI controller manual for infor- mation about formatting and setting up the drive. Some quick desktop system notes are provided below.

MicrosoftTM. Set the drive type in CMOS to “Zero,” “None,” or “No hard drive installed.” Use FDISK.EXE and FORMAT.EXE. Systems using Win- dows 98 or later can create one single partition (drive letter) on the drive.

MacintoshTM. Use a third-party drive utility (most revisions of Apple’s HD Setup utility only work with drives having special Apple firmware).

Troubleshooting

Drive does not spin up. Check cables and all jumper settings. Make sure cable pin 1 (edge stripe) matches PCB pin 1.

Drive spins, but no LED on/off activity. Check SCSI ID setting. Set the ID so that each device on the SCSI chain has its own unique ID. See also the next item below. Host I/O controller is usually ID7.

Computer does not seem to recognize the drive. Verify that the drive is enabled by the SCSI host adapter setup utility.

FDISK does not detect the drive. Run the FDISK program located on your Windows startup diskette. Type fdisk/status to verify that your hard drive is present.

Figure 2. Option select jumpers (LW model only)

6. Mount the drive in the host system and connect cables

Note. LC drives are designed to be attached to a carrier or tray and inserted into the host system without I/O or power cables.

a.Mount LW model drives to the host system’s chassis using four 6-32 UNC screws. Two mounting holes are in each side of the drive and there are four mounting holes in the bottom of the drive. Do not over- tighten or force the screws. You can mount the drive in any orientation.

b.Connect the SCSI I/O cable into the drive’s SCSI connector. Take care not to stretch or crimp this cable, and do not block the system’s cooling air flow with the cable.

Note. For Ultra2 and faster operation, special twisted pair LVD cables are required.

c.Connect the DC power cable to the drive. See Figure 3.

Ultra160 or Ultra2 LVD bus segment

Pin 1

(check your adapter for Pin 1 location)

SCSI LVD/SE

SCSI SE

 

SPI-2 compliant

Twisted Pair

active LVD

external terminator

Host LVD Cable

on the end of

Adapter

the cable

PCB

 

Ultra SCSI SE bus segment

Figure 3. Cable connections and external termination

7. Format the drive

The drive has been low level formatted at the factory. You do not need to perform another low level format on this drive unless you decide to perform certain diagnostics through the host adapter. If you do decide to perform a low level format, do not abort the format as this is likely to make the drive inoperable. A low level format, with verify turned on, will typically take two hours.

Protect against power failure or other power interruptions during the format.

a.Turn on DC power to the host system.

b.Boot the system from a system floppy, CD, or from a previously installed hard disc drive if there is one.

c.Format the drive.

Seagate support services

For online information about Seagate products, visit www.seagate.com or e-mail your disc questions to DiscSupport@Seagate.com.

If you need help installing your drive, consult your dealer first. If you need additional help, call a Seagate technical support specialist. Before calling, note your system configuration and drive model number (ST3146807LW,

ST3146807LC,

ST373307LW,

ST373307LC,

ST336607LW

or

ST336607LC.

 

 

 

 

Africa

+31-20-316-7222

New Zealand

0800-443988

 

Australia

1800-14-7201

Norway

800-113 91

 

Austria

0 800-20 12 90

Poland

00 800-311 12 38

 

Belgium

0 800-74 876

Spain

900-98 31 24

 

Denmark

80 88 12 66

Sweden

0 207 90 073

 

France

0 800-90 90 52

Switzerland

0 800-83 84 11

 

Germany

0 800-182 6831

Singapore

800-1101-150

 

Hong Kong

800-90-0474

Taiwan

+886-2-2514-2237

 

India

1-600-33-1104

Thailand

001-800-11-0032165

Indonesia

001-803-1-003-2165

Turkey

00 800-31 92 91 40

Ireland

1 800-55 21 22

United Kingdom

0 800-783 5177

 

Italy

800-790695

USA/Canada/

1-800 SEAGATE or

Malaysia

1-800-80-2335

Latin America

+1-405-936-1234

 

Middle East

+31-20-316-7222

Other European

 

 

Netherlands

0 800-732-4283

countries

+31-20-316-7222

 

Warranty. Contact your place of purchase or our web site (above).

Return Merchandise Authorization (RMA). Before returning the drive, verify that it is defective. Seagate Worldwide customer service centers are the only facilities autho- rized to service Seagate drives. Contact nearest center for return procedures and trade regulations.

Shipping the drive

Caution. Back up the data before shipping. Seagate assumes no responsibility for data lost during shipping or service. Shipping drive in an unapproved container voids the warranty. Pack the drive with original box and packing materials. Use no other materials. This prevents electrical and physical damage in transit.

© 2002 Seagate Technology LLC All rights reserved

Publication number: 100195488, Rev. B, June 2002, Printed in U.S.A.

Seagate, Seagate Technology, and the Seagate logo are registered trademarks of Seagate Technology LLC. Cheetah is a registered trademark of Seagate Technology LLC. Other product names are registered trademarks or trademarks of their owners. Seagate reserves the right to change, without notice, product offerings or specifica- tions.

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Seagate ST373307LW/LC, ST3146807LW/LC, ST336607LC/LW installation instructions Troubleshooting, Seagate support services